RSS Feed for the Avaya IP Office Knowledge Base http://marketingtools.avaya.com/knowledgebase/ipoffice/general/ipoffice.xml en wgctechpubs@avaya.com (WGC TechPubs) Avaya Inc Thu, 10 May 2012 08:00:00 GMT Thu, 10 May 2012 08:00:00 GMT 1440 These notes describe the procedures for configuring Session Initiation Protocol (SIP) Trunking between Cbeyond's BeyondVoice with sipConnect service and Avaya IP Office 7.0. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/CBeyondIPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 10 May 2012 08:00:00 GMT The Multi-Tech FaxFinder IP is a fax server that uses the SIP trunk interface with T.38 fax from Avaya IP Office to send and receive fax. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/FaxFinder-IPO8.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 9 May 2012 08:00:00 GMT Vodafone NL SIP Trunking Service provides PSTN access via a SIP trunk connected to the Vodafone NL Voice Over Internet Protocol (VoIP) network as an alternative to legacy Analogue or Digital trunks. Vodafone NL is a member of the Avaya DevConnect Service Provider program. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IPO8VFNL.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 8 May 2012 08:00:00 GMT Xarios Call Recorder is a call recording solution that allows calls which traverse a BRI trunk to be recorded. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IPO8-XARIOS-BRI.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 1 May 2012 08:00:00 GMT Xarios Call Recorder is a call recording solution that allows calls which traverse a PRI trunk to be recorded. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IPO8-XARIOS-PRI.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 27 Apr 2012 08:00:00 GMT These Application Notes describe the steps for configuring Avaya IP Office with the AT&T Business in a Box over IP Flexible Reach service. AT&T Business in a Box over IP Flexible Reach service only supports MIS/PNT transport connection. The AT&T Business in a Box over IP Flexible Reach service is one of several SIP-based Voice over IP (VoIP) services offered to enterprises for a variety of voice communications needs. The AT&T IP Flexible Reach service allows enterprises in the U.S.A. to place outbound local and long distance calls, receive inbound Direct Inward Dialing (DID) calls from the PSTN, and place calls between an enterprise's sites. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IPOR8BIB.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 26 Apr 2012 08:00:00 GMT The SIT Console provides a desktop communications center with enhanced control of call handling features. It provides the ability to handle a high volume of calls and offers tools designed to manage telephony functions and Presence Management to monitor the availability of users. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/KomutelIPO8.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 25 Apr 2012 08:00:00 GMT RSI Shadow RTD is a computer telephony solution that uses the CTI Link Pro (DevLink and 3rd Party TAPI) interface to Avaya IP Office to provide real-time monitoring of hunt groups and agents activities (i.e. calls handled, agent status, wait times, etc). The RSI Shadow RTD Triggers feature can be utilized to deliver event notification messages either to the user’s browser window or via email/SMS when specific user defined conditions are met. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/RSIRTDIPO8.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 24 Apr 2012 08:00:00 GMT Resource Software International tools OSN application offers immediate, E911 on-site notification for emergency calls. RSI tools OSN is a computer telephony solution that uses the CTI Link Pro (DevLink and 3rd Party TAPI) interface to an Avaya IP Office to provide real-time monitoring and notification of emergency events. RSI tools OSN can deliver emergency notification messages to a digital/IP telephone set, via email, or to a network computer utilizing Windows WinPopup messages. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/RSItoolsOSNIPO8.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 23 Apr 2012 08:00:00 GMT Configuring Avaya IP Office 7.0 with Tri-Line TIM Enterprise 3.0.0.78. The Tri-Line TIM Enterprise collects Station Message Detail Reports by listening to a TCP port configured on to the Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/TEntIPOffice7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 20 Apr 2012 08:00:00 GMT These Application Notes describe the configuration steps for provisioning Avaya IP Office 7.0 with Tri-Line TIM Plus 3.0.0.78. Tri-Line TIM Plus will collect Station Message Detail Reports by listening to a TCP port configured on Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/TPlusIPOffice7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 19 Apr 2012 08:00:00 GMT Configuring IP Office 7.0 with Tri-Line TIM Professional 2.181. The Tri-Line TIM Professional will collect Station Message Detail Reports by listening to a TCP port configured on the Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/TProIPOffice7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 18 Apr 2012 08:00:00 GMT Configuring Xima Chronicall to interoperate with Avaya IP Office 8.0. Xima Chronicall is a call reporting application. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Xima-Chronic-8.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 17 Apr 2012 08:00:00 GMT Configuring Xima Chronicall Realtime Module to interoperate with Avaya IP Office 8.0. Xima Chronicall is a call reporting application, and the Realtime Module is an optional module that provides real-time user status. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Xima-Realtime-8.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 16 Apr 2012 08:00:00 GMT An error in the firewall batch file useable with many Windows operating systems has been corrected and additional entries added for new IP Office applications. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/general/firewall/index.htm General wgctechpubs@avaya.com (Avaya Inc.) Fri, 13 Apr 2012 08:00:00 GMT These Application Notes describe the procedures for configuring Session Initiation Protocol (SIP) Trunking between service provider XO Communications and Avaya IP Office Release 8.0. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/XOSipTrkIPO8.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 13 Apr 2012 08:00:00 GMT Sample configuration using SIP trunking between the Verizon Business IP Trunk SIP Trunk Service Offer and an Avaya IP Office solution. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/VZBIPT-IPO8.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 30 Mar 2012 08:00:00 GMT The configuration steps required for Resource Software International Revolution Web Call Accounting to interoperate with Avaya IP Office. Resource Software International Revolution Web Call Accounting is a browser-based call accounting solution that uses the Station Message Detail Recording records from Avaya IP Office to track phone calls and produce detailed reports. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/RSI_Rev-IPO8.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 29 Mar 2012 08:00:00 GMT Resource Software International Shadow CMS is a telephone reporting solution that uses the Station Message Detail Recording records from Avaya IP Office to track phone calls and produce detailed reports. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/RSI_Shadow-IPO8.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 28 Mar 2012 08:00:00 GMT Resource Software International Visual Rapport is a visual communication console that provides desktop dialing, telephone status / presence, instant messaging, email, screen pop, call logging, and file transfer. The compliance testing focused on the telephony features. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/RSI_Visual-IPO8.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 27 Mar 2012 08:00:00 GMT Telephonetics IP Messaging Utility provided customized audio recording files for the Avaya IP Office Voicemail Pro application. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/TIPM-VMPro-8.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 26 Mar 2012 08:00:00 GMT Telephonetics IP Messaging Utility provided customized and PC-based audio contents via the external Music On Hold interface for held calls on Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/TIPM-MOH-8.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 23 Mar 2012 08:00:00 GMT The Phonect SIP Trunk Service provides PSTN access via a SIP trunk connected to the Phonect Voice Over Internet Protocol (VoIP) network as an alternative to legacy Analogue or digital trunks. This approach generally results in lower cost for the enterprise. Phonect is a member of the Avaya DevConnect Service Provider program. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IPO7_Phonect.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 22 Mar 2012 08:00:00 GMT Level 3 SIP Trunking provides PSTN access via a SIP trunk between the enterprise and the Level 3 network as an alternative to legacy analog or digital trunks. This approach generally results in lower cost for the enterprise. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/L3SipTrkIPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 21 Mar 2012 08:00:00 GMT DATEL Call SWEET! Live is a contact center management solution. In the compliance testing, DATEL Call SWEET! Live used the TFTP service and DevLink interface from Avaya IP Office to obtain configuration and real-time data to produce measurements and reports on agents and hunt groups. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/DATEL-IPO8.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 20 Mar 2012 08:00:00 GMT These notes describe the configuration steps required for ICR Evolution Software to successfully interoperate with Avaya IP Office via Avaya TAPI Service Provider. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Evolution_IPOR7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 16 Mar 2012 08:00:00 GMT Computer Instruments e-IVR combines the power of IVR functions with Computer Telephony Integration (CTI), Web and Data integration, complex rules-based decision making, Unified Messaging, as well as custom integration with other customer applications. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/CII_IPO8.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 15 Mar 2012 08:00:00 GMT AT&T Mobility SIP Trunk Services in Puerto Rico provides PSTN access via a SIP trunk between the enterprise and the AT&T network as an alternative to legacy analog or digital trunks. This approach generally results in lower cost for the enterprise. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/ATTIPO7Auth.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 14 Mar 2012 08:00:00 GMT 2Ring TAS provides users with an interface to manage the Station Message Detail Recording (SMDR) record output from Avaya IP Office for call billing and analysis. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/2RingTASIPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 13 Mar 2012 08:00:00 GMT Intelepeer SIP Trunking provides PSTN access via a SIP trunk between the enterprise and the Intelepeer network as an alternative to legacy analog or digital trunks. This approach generally results in lower costs for the enterprise. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Int-SIPTrk-IPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 12 Mar 2012 08:00:00 GMT The UPC Priority SIP Trunks Service provides PSTN access via a SIP trunk connected to the UPC Voice Over Internet Protocol (VoIP) network as an alternative to legacy Analogue or digital trunks. UPC is a member of the Avaya DevConnect Service Provider program. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IPO7UPC.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 9 Mar 2012 08:00:00 GMT Supporting wireless interoperability between the Ascom i62 VoWiFi handset with Avaya IP Office Release 7.0. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Ascomi62-IPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 8 Mar 2012 08:00:00 GMT Zeacom Communications Center is a multi-channel and multi-contact solution that can handle voice, fax, web, and email contacts. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Zeacom-IPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 7 Mar 2012 08:00:00 GMT Telcomp Dialer provides a capability to use an application on a Windows PC to initiate calls using the TAPILink interface to IP Office. Dialer as described in these Application Notes is often installed concurrently with Telcomp Pickup which handles inbound calls. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/TCDlrTAPI.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 6 Mar 2012 08:00:00 GMT Telcomp Pickup provides CallerID number information via a single-line screen pop and/or a multi-line menu capability from the Avaya IP Office to a single computer, or to a network of computers. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/TCPkupDevLink.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 5 Mar 2012 08:00:00 GMT Telcomp Pickup provides CallerID number information via a single-line screen pop and/or a multi-line menu capability from the Avaya IP Office to a single computer, or to a network of computers. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/TCPkupTAPI.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 2 Mar 2012 08:00:00 GMT A sample configuration using Session Initiation Protocol (SIP) trunking between the Verizon Business IP Contact Center VoIP Inbound SIP Trunk Service and an Avaya IP Office solution. In the sample configuration, the Avaya IP Office solution consists of an Avaya IP Office 500 Release 8 Preferred Edition, Avaya Voicemail Pro, Avaya IP Office Softphone, and Avaya H.323, SIP, digital, and analog endpoints. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/VZB-IPCCIPOR8FT.pdf SIP Trunking wgctechpubs@avaya.com (Avaya Inc.) Thu, 1 Mar 2012 08:00:00 GMT Broad-Connect SIP Trunking provides PSTN access via a SIP trunk between the enterprise and the Broad-Connect network as an alternative to legacy analog or digital trunks. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/BrdConSipTkIPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 28 Feb 2012 08:00:00 GMT Empix evolve Fax Server allows PC clients to send and receive Fax messages, each client with its own Fax number. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/FAX-IPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 27 Feb 2012 08:00:00 GMT Configuring Polycom SpectraLink 8400 Series Wireless Telephones with Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Polycom8400-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 24 Feb 2012 08:00:00 GMT The Algo 8028 SIP Doorphone is a device that integrates into the Avaya IP Office and enables conversations and remote entry using door release features. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IPOAlgo8028.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 23 Feb 2012 08:00:00 GMT The Algo 3226 Trunk Port FXO Doorphone is a device that enables remote entry using door release features. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IPOAlgo3226.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 22 Feb 2012 08:00:00 GMT Dialogic Brooktrout SR140 Fax Software is a host base Fax over IP engine that sends and receives fax. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/SR140-IPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 21 Feb 2012 08:00:00 GMT Empix evolve Connect2 Server is a mobility enhancement program which provides the users of local IP Office extensions with the means to use their mobile handsets to make and receive calls via IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Connect2-IPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 20 Feb 2012 08:00:00 GMT This bulletin is to inform customers of a new release of 8.0 software which resolves a licensing issue when upgrading an IP Office system during the 90 day entitlement period. It also details changes to the release 8.0 system licensing. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb141.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Fri, 17 Feb 2012 08:00:00 GMT Configuring 2Ring NetFAX to work with Avaya IP Office IP500. The 2Ring NetFAX product provides users with an interface to manage faxes using traditional office procedures and communicates with Avaya IP Office over a SIP trunk. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/2ringNetFAXIPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 17 Feb 2012 08:00:00 GMT The configuration steps required for 2N Telekomunikace Helios IP to interoperate with Avaya IP Office 7.0. The 2N Helios IP is a door communicator that supports both voice and video transmission using the Session Initiation Protocol (SIP). http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/2NHeliosIP-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 16 Feb 2012 08:00:00 GMT Windstream SIP Trunking provides PSTN access via a SIP trunk between the enterprise and the Windstream network as an alternative to legacy analog or digital trunks. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/WSSonusSipTIPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 15 Feb 2012 08:00:00 GMT Windstream SIP Trunking provides PSTN access via a SIP trunk between the enterprise and the Windstream network as an alternative to legacy analog or digital trunks. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/WindstreamIPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 14 Feb 2012 08:00:00 GMT PMSI-Desk is a Property Management Systems (PMS), working as a bridge between the two entities. On one side, it establishes communication with PMS and on other side it establishes communication with Avaya IP Office. In the compliance testing, PMSI-Desk used the analog, TAPI and Configuration Web Service interfaces from Avaya IP Office to provide voicemail, name and user profile template change, wake-up call, room status and mini-bar posting features. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/PMSI-Desk-IPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 13 Feb 2012 08:00:00 GMT The BT/HIPCOM SIP Trunk Service provides PSTN access via a SIP trunk connected to the BT/HIPCOM Voice Over Internet Protocol (VoIP) network as an alternative to legacy analogue or digital trunks. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IPO7HIPCOM.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 9 Feb 2012 08:00:00 GMT Supporting Ascom wireless IP-DECT SIP with Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/AscomDECT-IPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 7 Feb 2012 08:00:00 GMT Sonexis ConferenceManager is an in-house audio conferencing bridge that eliminates the costly pay-as-you-go fees of subscription-based services, while setting new standards for security and ease of use. Sonexis ConferenceManager is designed to work within existing voice and data networks, and Sonexis ConferenceManager is available with a fully integrated Web conferencing option. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Sonexis-IPOPRI.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 6 Feb 2012 08:00:00 GMT This Technical Tip is to advise customers of an issue when newly installed IP Office Release 7.0 systems are upgraded to Release 8.0 within the 90-day entitlement window. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techtips/241_techtip.htm Technical Bulletin Sat, 4 Feb 2012 08:00:00 GMT IgeaCare miALERT is an emergency communication solution. In the compliance testing, IgeaCare miALERT used the analog user interface from Avaya IP Office to provide connectivity between resident and staff. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/miALERT-IPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 3 Feb 2012 08:00:00 GMT This Technical Tip is to advise customers of a resolution to issues navigating or accessing IP Office features when using Avaya 9500, 1600 and 9600 series telephones. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techtips/240_techtip.htm Technical Tip Fri, 27 Jan 2012 08:00:00 GMT Empix evolve Presence Server is a workgroup coordination program which provides presence information for group members and distributes telephone control among group members. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Presence-IPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 16 Jan 2012 00:00:01 GMT Sonexis ConferenceManager is an in-house audio conferencing bridge that eliminates the costly pay-as-you-go fees of subscription-based services, while setting new standards for security and ease of use. Sonexis ConferenceManager is designed to work within existing voice and data networks — and available with a fully integrated Web conferencing option http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Sonexis-IPOSIP.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 23 Dec 2011 00:00:01 GMT AT&T Mobility SIP Trunk Services in Puerto Rico provides PSTN access via a SIP trunk between the enterprise and the AT&T network as an alternative to legacy analog or digital trunks. This approach generally results in lower cost for the enterprise. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/ATTPR-SipTrIPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 22 Dec 2011 00:00:01 GMT IgeaCare apoloDS transfers resident calls from igeacom to a nurse staff, using the Avaya PUSH API to push text to the nurse's 4610SW IP Telephone. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/DS-igeacom-IPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 21 Dec 2011 00:00:01 GMT 140 This bulletin describes the major features of the now released IP Office Release 8.0 software. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb140.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Tue, 13 Dec 2011 00:00:01 GMT These Application Notes describe the configuration steps required for IgeaCare apoloDS and miALERT to interoperate with Avaya IP Office 7.0. In the compliance testing, the IgeaCare apoloDS used the analog user interface from Avaya IP Office to transfer resident calls from miALERT to the nurse staff, and used the Avaya PUSH API to push text to nurse with Avaya 4610SW IP Telephone. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/DS-miALERT-IPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 14 Nov 2011 08:00:00 GMT Avaya would like to announce the following conference telephones are supported with IP Office R7 software: B149, B159 and B179. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techtips/239_techtip.htm Technical Tip Mon, 7 Nov 2011 08:00:00 GMT This Technical Tip is provided as an explanation of RAID support for the Avaya IP Office Application Server delivered with the IP Office R7 Q3 maintenance release software. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techtips/238_techtip.htm Technical Tip Fri, 4 Nov 2011 08:00:00 GMT This Technical Tip is to advise customers of a new IP500 ATM Combo card (SAP 700476013) and ATM4U Daughter card (SAP 700417405). http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techtips/237_techtip.htm Technical Tip Wed, 2 Nov 2011 08:00:00 GMT This Technical Tip is to advise customers of the availability of a patch to the 7.0(23) Administration Maintenance Release software released in September 2011. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techtips/236_techtip.htm Technical Tip Mon, 31 Oct 2011 08:00:00 GMT This Technical Tip is to advise customers of an intermittent voice quality issue when using the speakerphone of the 9508 telephone. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techtips/235_techtip.htm Technical Tip Mon, 31 Oct 2011 08:00:00 GMT IgeaCare igeacom can operate with Avaya IP Office 7.0, allow the IgeaCare igeacom nurse call devices to provide connectivity between residents and staff. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/igeacom-IPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 05 Oct 2011 08:00:00 GMT PaeTec SIP Trunking provides PSTN access via a SIP trunk between the enterprise and the PaeTec network as an alternative to legacy analog or digital trunks. This approach generally results in lower cost for the enterprise. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/PaeTecSipTIPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 04 Oct 2011 08:00:00 GMT Alestra's Enlace IP SIP Trunk Service provides PSTN access via SIP trunks between the enterprise and Alestra’s network as an alternative to legacy analog or digital trunks. This approach generally results in lower cost for the enterprise. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/AlestraSIPIPOR7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 28 Sep 2011 08:00:00 GMT MTS Allstream SIP Trunking provides PSTN access via a SIP trunk between the enterprise and the MTS Allstream network as an alternative to legacy analog or digital trunks. This approach generally results in lower cost for the enterprise. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/AllstSipTrkIPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 27 Sep 2011 08:00:00 GMT IPC System Interconnect is a trading communication solution. In the compliance testing, IPC System Interconnect used SIP trunks to Avaya IP Office, for turret users on IPC to reach users on Avaya IP Office and on the PSTN. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/All-IPO7-S.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 26 Sep 2011 08:00:00 GMT Configuring VoIP with Extreme Networks BlackDiamond 8800 Series, Summit X650 Series, Summit X460 Series and Summit X450 Series switches and Avaya IP Office and Avaya IP Telephones in a converged VoIP and data network. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Extreme-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 23 Sep 2011 08:00:00 GMT These Application Notes describe the steps for configuring Avaya IP Office 7.0 with the AT&T IP Toll Free service. The Avaya IP Office solution was tested with the AT&T IP Toll Free service using MIS/PNT transport. The AT&T IP Toll Free service is a managed Voice over IP (VoIP) communications solution that provides toll-free services over SIP trunks for business customers. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IPO70IPTF.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 20 Sep 2011 08:00:00 GMT This Technical Tip is to clarify the use of the Log Out option found under the MENU button of the 1600 series and the "Log off" option under the OPTIONS button of the 5600 series telephones. These specific options are not supported by the IP Office system and should not be used to log off a Hot Desk user. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techtips/234_techtip.htm Technical Tip Wed, 3 Aug 2011 08:00:00 GMT Computer Instruments e-IVR combines the power of IVR functions with Computer Telephony Integration (CTI), Web and Data integration, complex rules-based decision making, Unified Messaging, as well as custom integration with other customer applications. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/eivrH323IPO703.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 3 Aug 2011 08:00:00 GMT The Skype Connect R2.0 service is designed for business customers with an Avaya SIP trunk solution. The service provides bi-directional local and/or long distance PSTN calling via standards-based SIP trunks http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Skype-IP070.pdf SIP Trunking wgctechpubs@avaya.com (Avaya Inc.) Thu, 14 Jul 2011 08:00:00 GMT Computer Instruments e-IVR combines the power of IVR functions with Computer Telephony Integration (CTI), Web and Data integration, complex rules-based decision making, Unified Messaging, as well as custom integration with other customer applications. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/eivr-SIPIPO703.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 13 Jul 2011 08:00:00 GMT Configuring a Multi-Tech FaxFinder IP to interoperate with Avaya IP Office. The Multi-Tech FaxFinder IP is a fax server application that uses the SIP trunk interface with T.38 fax from Avaya IP Office to send and receive fax. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/FaxFinder-IPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 12 Jul 2011 08:00:00 GMT ADTRAN NetVanta UC Server is a software-only package designed for Microsoft Windows platforms that provides capabilities of unified communications. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/ADTRAN-IPO615.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 11 Jul 2011 08:00:00 GMT Broadvox SIP Trunking provides PSTN access via a SIP trunk between the enterprise and the Broadvox network as an alternative to legacy analog or digital trunks. This approach generally results in lower cost for the enterprise. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/BrvoxSipTrkIPO7.pdf SIP Trunking wgctechpubs@avaya.com (Avaya Inc.) Wed, 6 Jul 2011 08:00:00 GMT Configuring Avaya IP Office with the AT&T IP Toll Free service. Avaya IP Office solution was tested with AT&T IP Toll Free service supports using MIS/PNT transport. The AT&T IP Toll Free service is a managed Voice over IP (VoIP) communications solution that provides toll-free services over SIP trunks for business customers. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IPO61IPTF.pdf SIP Trunking wgctechpubs@avaya.com (Avaya Inc.) Tue, 5 Jul 2011 08:00:00 GMT FCS WinExpress is a Windows-based hospitality system that provides a seamless interface with a hotel’s Property Management System and Avaya IP Office. FCS WinExpress uses the SIP User, TAPI, SMDR, and Configuration Web Service interfaces from Avaya IP Office to provide call billing, voicemail, name and user profile template change, wake-up call, room status and mini-bar posting features. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/WinExpressIPO61.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 1 Jul 2011 08:00:00 GMT The AT&T IP Flexible Reach service (Classic or Business in a Box offer) is one of several SIP-based Voice over IP (VoIP) services offered to enterprises for a variety of voice communications needs. The AT&T IP Flexible Reach service allows enterprises in the USA to place outbound local and long distance calls, receive inbound Direct Inward Dialing (DID) calls from the PSTN, and place calls between an enterprises' sites. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IPO61IPFR.pdf SIP Trunking wgctechpubs@avaya.com (Avaya Inc.) Tue, 28 Jun 2011 08:00:00 GMT These Application Notes describe a sample configuration using Session Initiation Protocol (SIP) trunking between the Verizon Business IP Trunk SIP Trunk Service Offer and an Avaya IP Office solution. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/VZBIPT-IPO7FT.pdf SIP Trunking wgctechpubs@avaya.com (Avaya Inc.) Fri, 24 Jun 2011 08:00:00 GMT Resource Software International Shadow CMS is a telephone reporting solution that uses the Station Message Detail Recording records from Avaya IP Office to track phone calls and produce detailed reports. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/RSIShadow-IPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 23 Jun 2011 08:00:00 GMT This bulletin advises customers about a special release for systems with IP500 DS30A expansion modules. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb136.pdf Technical bulletin wgctechpubs@avaya.com (WGC TechPubs) Tue, 21 Jun 2011 08:00:00 GMT This Technical Tip is to inform customers in North America (North American Dial Plan region) how to ensure the correct operation of the Customer Map feature in CCR 6.1 and 7.0. The following procedure will allow the map pins to populate the correct location of callers on the Customer Map. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techtips/233_techtip.htm Technical Tip Fri, 17 Jun 2011 08:00:00 GMT TigerTMS Hotel Pro is a user interface of the Tiger Hotel 2020 hospitality suite, where the staff can carry out their day-to-day tasks. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/HotelProIPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 15 Jun 2011 08:00:00 GMT Describing the configuration steps for call accounting and billing functionality of TigerTMS Tiger Pro with Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/TigerProIPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 14 Jun 2011 08:00:00 GMT Resource Software International Revolution Web Call Accounting is a browser-based call accounting solution that uses the Station Message Detail Recording records from Avaya IP Office to track phone calls and produce detailed reports. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/RSIRev-IPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 10 Jun 2011 08:00:00 GMT Bell Canada SIP Trunking provides PSTN access via a SIP trunk between the enterprise and the Bell Canada network as an alternative to legacy analog or digital trunks. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/BCSipTrkIPO7.pdf SIP Trunking wgctechpubs@avaya.com (Avaya Inc.) Wed, 8 Jun 2011 08:00:00 GMT BBX Technologies Vuesion Multimedia Contact Center provides skill based routing, announcements, and call reporting by using the SIP User, TAPI, and DevLink interfaces from Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/BBX-Vuesion.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 6 Jun 2011 08:00:00 GMT Configuring Polycom SoundStation IP 7000 which was compliance tested with Avaya IP Office 500 V2. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IP7000-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 3 Jun 2011 08:00:00 GMT Configuring Session Initiation Protocol (SIP) trunking between a Qwest iQ SIP Trunk Service and an Avaya IP Office telephony solution. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Qwest-IPO615.pdf SIP Trunking wgctechpubs@avaya.com (Avaya Inc.) Mon, 28 Mar 2011 08:00:00 GMT The AudioCodes Mediant 1000 MSBG e-SBC is a SIP Session Border Controller (SBC) that manages and protects the flow of SIP signaling and related media across an untrusted IP network. The compliance testing focused on telephony scenarios between an enterprise site, where the AudioCodes Mediant 1000 MSBG e-SBC and Avaya IP Office were located, and a second site simulating a service provider service node. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/ACMSBGIPO.pdf SIP Trunking wgctechpubs@avaya.com (Avaya Inc.) Wed, 1 Jun 2011 08:00:00 GMT The IP Office Application Server for the Linux Operating System will not currently support server platforms with RAID. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techtips/232_techtip.htm Technical Tip Tue, 31 May 2011 08:00:00 GMT 135 This is a scheduled Maintenance Release addressing a number of field issues found in the IP Office 7.0 GA release. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb135.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Tue, 31 May 2011 08:00:00 GMT 134 This is a scheduled Maintenance Release addressing a number of field issues found in the IP Office 6.0 and 6.1 GA releases. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb134.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Tue, 31 May 2011 08:00:00 GMT DuVoice used the SIP User, TAPI, DevLink, and Configuration Web Service interfaces from Avaya IP Office, and the PUSH interface from Avaya 96xx IP Telephones to provide automated attendant, voicemail, wake-up call, do not disturb, name and user profile template change, room clean status, and 911 alerting features. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/DuVoice5-IPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 31 May 2011 08:00:00 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/quick/quick/mergedProjects/manuals/quick/bst/Quick_M7100.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/quick/quick/mergedProjects/manuals/quick/bst/Quick_M7100N.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/quick/quick/mergedProjects/manuals/quick/bst/Quick_M7208.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/quick/quick/mergedProjects/manuals/quick/bst/Quick_M7208N.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/quick/quick/mergedProjects/manuals/quick/bst/Quick_M7310.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/quick/quick/mergedProjects/manuals/quick/bst/Quick_M7310N.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/quick/quick/mergedProjects/manuals/quick/bst/Quick_M7324.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/quick/quick/mergedProjects/manuals/quick/bst/Quick_M7324N.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/quick/quick/mergedProjects/manuals/quick/bst/Quick_T7000.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/quick/quick/mergedProjects/manuals/quick/bst/Quick_T7100.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/quick/quick/mergedProjects/manuals/quick/bst/Quick_T7208.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/quick/quick/mergedProjects/manuals/quick/bst/Quick_T7316.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/quick/quick/mergedProjects/manuals/quick/bst/Quick_T7316E.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT 15-601042 Issue 23k Avaya branded T-Series phone images added. Technical Documentation http://marketingtools.avaya.com/knowledgebase/businesspartner/quick/quick/mergedProjects/manuals/quick/quick_reference_en.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 03d Avaya branded T-Series phone images added. Technical Documentation http://marketingtools.avaya.com/knowledgebase/businesspartner/quick/quick/mergedProjects/manuals/quick/Quick_Phone_Admin.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/ipoffice/mergedProjects/manuals/manuals/phones/bst/M7100_User.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/ipoffice/mergedProjects/manuals/manuals/phones/bst/M7100N_User.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/ipoffice/mergedProjects/manuals/manuals/phones/bst/M7208_User.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/ipoffice/mergedProjects/manuals/manuals/phones/bst/M7208N_User.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/ipoffice/mergedProjects/manuals/manuals/phones/bst/M7310_User.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/ipoffice/mergedProjects/manuals/manuals/phones/bst/M7310N_User.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/ipoffice/mergedProjects/manuals/manuals/phones/bst/M7324_User.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/ipoffice/mergedProjects/manuals/manuals/phones/bst/M7324N_User.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/ipoffice/mergedProjects/manuals/manuals/phones/bst/T7000_User.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/ipoffice/mergedProjects/manuals/manuals/phones/bst/T7100_User.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/ipoffice/mergedProjects/manuals/manuals/phones/bst/T7208_User.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/ipoffice/mergedProjects/manuals/manuals/phones/bst/T7316_User.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT Issue 1g Avaya branded phone images and Feature button. User Documentation http://marketingtools.avaya.com/knowledgebase/user/ipoffice/mergedProjects/manuals/manuals/phones/bst/T7316E_User.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT 15-601042 Issue 23k Avaya branded T-Series phone images added. Technical Documentation http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/manuals/install/ip_office_installation.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT 15-601011 Issue 26h Avaya branded T-Series phone images added. Technical Documentation http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/manuals/mgr/manager_en.pdf wgctechpubs@avaya.com (WGC TechPubs) Sun, 22 May 2011 00:00:01 GMT The AudioCodes Mediant 3000 is a SIP Session Border Controller (SBC) that manages and protects the flow of SIP signaling and related media across an untrusted IP network. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/ACM3KIPO.pdf SIP Trunking wgctechpubs@avaya.com (Avaya Inc.) Fri, 20 May 2011 08:00:00 GMT AdvaTel InTouch is an add-in application for Microsoft Office Outlook which runs on the user's Windows-based PC and integrates IP Office call management and control with Outlook, MSN, Yahoo! and Skype. It enables the user to optimize communications by providing consolidated presence information and by presenting a variety of communication options such as voice, email, Short Message Service (SMS) and instant messaging. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/InTouch30-IPO70.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 19 May 2011 08:00:00 GMT The Verizon Business IP Contact Center VoIP Inbound offer allows a business to receive inbound toll free calls via standards-based SIP trunks, without the need for additional TDM enterprise gateways or TDM cards and the associated maintenance costs. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/VZB-IPCCIPOR7FT.pdf SIP Trunking wgctechpubs@avaya.com (Avaya Inc.) Tue, 17 May 2011 08:00:00 GMT This manual is now available in French. http://marketingtools.avaya.com/knowledgebase/user/quick/quickfr/mergedProjects/manuals/quick/Quick_ETR_Guide_fr.pdf User Documentation wgctechpubs@avaya.com (Avaya Inc.) Wed, 11 May 2011 08:00:00 GMT This manual is now available in French. http://marketingtools.avaya.com/knowledgebase/user/partner/partnerfr/mergedProjects/manuals/partner/Partner_ETR_Guide_fr.pdf User Documentation wgctechpubs@avaya.com (Avaya Inc.) Wed, 11 May 2011 08:00:00 GMT This manual is now available in French. http://marketingtools.avaya.com/knowledgebase/businesspartner/norstar/norstarfr/mergedProjects/manuals/norstar/Norstar_Phone_Admin_fr.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Wed, 11 May 2011 08:00:00 GMT This manual is now available in Spanish. http://marketingtools.avaya.com/knowledgebase/businesspartner/norstar/norstares/mergedProjects/manuals/norstar/Norstar_Phone_Admin_esm.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Wed, 11 May 2011 08:00:00 GMT This manual is now available in French. http://marketingtools.avaya.com/knowledgebase/businesspartner/partner/partnerfr/mergedProjects/manuals/partner/Partner_Phone_Admin_fr.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Wed, 11 May 2011 08:00:00 GMT This manual is now available in Spanish. http://marketingtools.avaya.com/knowledgebase/businesspartner/partner/partneres/mergedProjects/manuals/partner/Partner_Phone_Admin_esm.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Wed, 11 May 2011 08:00:00 GMT This manual is now available in French. http://marketingtools.avaya.com/knowledgebase/businesspartner/quick/quickfr/mergedProjects/manuals/quick/Quick_Phone_Admin_fr.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Wed, 11 May 2011 08:00:00 GMT This manual is now available in Spanish. http://marketingtools.avaya.com/knowledgebase/businesspartner/quick/quickes/mergedProjects/manuals/quick/Quick_Phone_Admin_esm.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Wed, 11 May 2011 08:00:00 GMT TigerTMS SIP Voicemail can operate with Avaya IP Office to voicemail functionality within the TigerTMS Hotel Pro hospitality package. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/SIPVMIPO7.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 10 May 2011 08:00:00 GMT This manual has been updated to remove 9400 Series phones. http://marketingtools.avaya.com/knowledgebase/businesspartner/quick/quick/mergedProjects/manuals/quick/Quick_Phone_Admin.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Mon, 9 May 2011 15:30:01 GMT This manual has been updated to remove 9400 Series phones. http://marketingtools.avaya.com/knowledgebase/businesspartner/norstar/norstar/mergedProjects/manuals/norstar/Norstar_Phone_Admin.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Mon, 9 May 2011 15:30:01 GMT This manual has been updated to remove 9400 Series phones. http://marketingtools.avaya.com/knowledgebase/businesspartner/partner/partner/mergedProjects/manuals/partner/Partner_Phone_Admin.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Mon, 9 May 2011 15:30:01 GMT This manual has been updated to remove 9400 Series phones and to clarify SIP Incoming Call by Call trunks. http://marketingtools.avaya.com/knowledgebase/businesspartner/quick/quick/mergedProjects/manuals/quick/quick_manager.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Mon, 9 May 2011 15:30:01 GMT This manual has been updated to remove 9400 Series phones and to clarify SIP Incoming Call by Call trunks. http://marketingtools.avaya.com/knowledgebase/businesspartner/norstar/norstar/mergedProjects/manuals/norstar/norstar_manager.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Mon, 9 May 2011 15:30:01 GMT This manual has been updated to remove 9400 Series phones and to clarify SIP Incoming Call by Call trunks. http://marketingtools.avaya.com/knowledgebase/businesspartner/partner/partner/mergedProjects/manuals/partner/partner_manager.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Mon, 9 May 2011 15:30:01 GMT The knowledgebase news feed is now displayed as part of the sites front page. You can still subscribe to the feed using your browser, an RSS feed reader, twitter or email. http://marketingtools.avaya.com/knowledgebase/index.htm General wgctechpubs@avaya.com (Avaya Inc.) Sun, 8 May 2011 16:30:01 GMT These have previously only been accessible through the PDF manuals section. We have now made them accessible through the navigate tree and drop down lists. http://marketingtools.avaya.com/knowledgebase/index.htm General wgctechpubs@avaya.com (Avaya Inc.) Sun, 8 May 2011 16:30:01 GMT Update to correct and clarify the BM12 and SBM24 button module support for 9600 Series phones. http://marketingtools.avaya.com/knowledgebase/user/ipoffice/mergedProjects/manuals/manuals/phones/9600_user_en.pdf User Documentation wgctechpubs@avaya.com (Avaya Inc.) Fri, 6 May 2011 16:30:01 GMT Update to correct and clarify the BM12 button module support for 9500 Series phones. http://marketingtools.avaya.com/knowledgebase/user/ipoffice/mergedProjects/manuals/manuals/phones/9500_user_en.pdf User Documentation wgctechpubs@avaya.com (Avaya Inc.) Fri, 6 May 2011 16:30:01 GMT Update to correct and clarify the BM12 and SBM24 button module for 9500 and 9600 Series phones. Also removed 6400 and 9400 Series phone support. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/manuals/mgr/manager_en.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Fri, 6 May 2011 16:30:01 GMT Update to correct and clarify the BM12 and SBM24 button module for 9500 and 9600 Series phones. Also removed 9400 Series phone support. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/manuals/install/ip_office_installation.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Fri, 6 May 2011 16:30:01 GMT Update to correct and clarify the BM12 button module for 9500 Series phones. http://marketingtools.avaya.com/knowledgebase/businesspartner/quick/quick/mergedProjects/manuals/quick/quick_reference_en.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Fri, 6 May 2011 16:30:01 GMT Update to correct and clarify the BM12 button module for 9500 Series phones. http://marketingtools.avaya.com/knowledgebase/businesspartner/norstar/norstar/mergedProjects/manuals/norstar/norstar_reference_en.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Fri, 6 May 2011 16:30:01 GMT Update to correct and clarify the BM12 button module for 9500 Series phones. http://marketingtools.avaya.com/knowledgebase/businesspartner/partner/partner/mergedProjects/manuals/partner/partner_reference_en.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Fri, 6 May 2011 16:30:01 GMT The technical bulletin for IP Office Release 7.0 has been updated to Issue 3. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb133.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Thu, 5 May 2011 16:30:01 GMT The IP Office Manager manual for IP Office PARTNER Version is now available in Spanish (Mexican). http://marketingtools.avaya.com/knowledgebase/businesspartner/partner/partneres/mergedProjects/manuals/partner/partner_manager_esm.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Thu, 5 May 2011 16:30:01 GMT The IP Office Manager manual for IP Office PARTNER Version is now available in French. http://marketingtools.avaya.com/knowledgebase/businesspartner/partner/partnerfr/mergedProjects/manuals/partner/partner_manager_fr.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Thu, 5 May 2011 16:30:01 GMT The IP Office Manager manual for IP Office Norstar Version is now available in Spanish (Mexican). http://marketingtools.avaya.com/knowledgebase/businesspartner/norstar/norstares/mergedProjects/manuals/norstar/norstar_manager_esm.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Thu, 5 May 2011 16:30:01 GMT The IP Office Manager manual for IP Office Norstar Version is now available in French. http://marketingtools.avaya.com/knowledgebase/businesspartner/norstar/norstarfr/mergedProjects/manuals/norstar/norstar_manager_fr.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Thu, 5 May 2011 16:30:01 GMT The IP Office Manager manual for IP Office Quick Version is now available in Spanish (Mexican). http://marketingtools.avaya.com/knowledgebase/businesspartner/quick/quickes/mergedProjects/manuals/quick/quick_manager_esm.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Thu, 5 May 2011 16:30:01 GMT The IP Office Manager manual for IP Office Quick Version is now available in French. http://marketingtools.avaya.com/knowledgebase/businesspartner/quick/quickfr/mergedProjects/manuals/quick/quick_manager_fr.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Thu, 5 May 2011 16:30:01 GMT As you may have already noticed, we are now including details of manual changes and releases including non-English manual languages. Whilst it has started with a splurge we hope it will now become a steady flow of news. http://marketingtools.avaya.com/knowledgebase/ipoffice/general/rss2html.php?XMLFILE=ipoffice.xml&TEMPLATE=feed_template.html Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT Relecting the ability to install Voicemail Pro as either a Windows or Linux solution, both administered using the Voicemail Pro client, the existing "Voicemail Pro Installation and Maintenance" manual has been split into separate "Voicemail Pro Installation" and "Voicemail Pro Administration" manuals. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/voicemailpro/intro_voicemailprocomponents.htm Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The IP Office H323 IP telephone installation manual is now available in French. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70fr/mergedProjects/manuals/install/ip_phone_installation_fr.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The CCR Installation Manual for IP Office Release 6.1 and 7.0 has been updated to include the pre-requisite for the Microsoft Windows update KB967634. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/ccrinstall/software_requirements.htm?zoom_highlightsub=KB967634 Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The IP Office H323 IP telephone installation manual is now available in German. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70de/mergedProjects/manuals/install/ip_phone_installation_de.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The IP Office Manager manual for IP Office Quick Version is now available in German. http://marketingtools.avaya.com/knowledgebase/businesspartner/quick/quickde/mergedProjects/manuals/quick/quick_manager_de.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The IP Office Video Softphone Installation Manual for IP Office Release 7.0 is now available in French. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70fr/mergedProjects/manuals/install/softphone_install_fr.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The Embedded Voicemail Installation Manual for IP Office Release 7.0 is now available in French. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70fr/mergedProjects/manuals/vmail/embedded_voicemail_installation_fr.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The Embedded Voicemail User Guide for IP Office Release 7.0 is now available in French. Separate versions are available for IP Office Quick, Norstar, PARTNER and Standard Version systems. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70fr/mergedProjects/manuals/vmail/embedded_voicemail_user_fr.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The Embedded Voicemail User Guide for IP Office Release 7.0 is now available in German. Separate versions are available for IP Office Quick, Norstar, PARTNER and Standard Version systems. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70de/mergedProjects/manuals/vmail/embedded_voicemail_user_de.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The IP Office H323 IP telephone installation manual is now available in Italian. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70it/mergedProjects/manuals/install/ip_phone_installation_it.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The IP Office Manager manual for IP Office Quick Version is now available in Italian. http://marketingtools.avaya.com/knowledgebase/businesspartner/quick/quickit/mergedProjects/manuals/quick/quick_manager_it.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The ETR Telephone User Guide is now available in Spanish (Mexican). http://marketingtools.avaya.com/knowledgebase/businesspartner/quick/quickes/mergedProjects/manuals/quick/Quick_ETR_Guide_esm.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The Embedded Voicemail Installation Manual for IP Office Release 7.0 is now available in Italian. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70it/mergedProjects/manuals/vmail/embedded_voicemail_installation_it.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The CCR Installation Manual for IP Office Release 7.0 is now available in Italian. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70it/mergedProjects/manuals/install/ccr_installation_it.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The IP Office Video Softphone Installation Manual for IP Office Release 7.0 is now available in German. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70de/mergedProjects/manuals/install/softphone_install_de.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The IP Office Video Softphone Installation Manual for IP Office Release 7.0 is now available in Italian. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70it/mergedProjects/manuals/install/softphone_install_it.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The Embedded Voicemail User Guide for IP Office Release 7.0 is now available in Italian. Separate versions are available for IP Office Quick, Norstar, PARTNER and Standard Version systems. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70it/mergedProjects/manuals/vmail/embedded_voicemail_user_it.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The IP Office H323 IP telephone installation manual is now available in Spanish (Mexican). http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70es/mergedProjects/manuals/install/IP_Phone_installation_esm.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The IP Office Manager manual for IP Office Quick Version is now available in Chinese (Simplified). http://marketingtools.avaya.com/knowledgebase/businesspartner/quick/quickchs/mergedProjects/manuals/quick/quick_manager_chs.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The IP Office installation manual have been updated to clarify the method for switching a newly installed system to IP Office standard mode. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/manuals/install/ip_office_installation.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The IP Office Video Softphone Installation Manual for IP Office Release 7.0 is now available in Spanish (Mexican). http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70es/mergedProjects/manuals/install/softphone_install_esm.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The Embedded Voicemail Installation Manual for IP Office Release 7.0 is now available in Spanish (Mexican). http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70es/mergedProjects/manuals/install/embedded_voicemail_installation_esm.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The Embedded Voicemail Installation Manual for IP Office Release 7.0 is now available in German. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70de/mergedProjects/manuals/vmail/embedded_voicemail_installation_de.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The Embedded Voicemail User Guide for IP Office Release 7.0 is now available in Spanish (Mexican). http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70es/mergedProjects/manuals/vmail/embedded_voicemail_user_esm.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The Embedded Voicemail User Guide for IP Office Release 7.0 is now available in Chinese (Simplified). http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70ch/mergedProjects/manuals/vmail/embedded_voicemail_user_chs.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT The CCR Installation Manual for IP Office Release 7.0 is now available in Spanish (Mexican). http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice70es/mergedProjects/manuals/install/ccr_installation_esm.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 May 2011 16:30:01 GMT Configuring Polycom SoundStation IP 6000 which was compliance tested with Avaya IP Office 500 V2. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IP6000-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 13 Apr 2011 16:30:01 GMT Configuring Polycom SoundStation IP 5000 with Avaya IP Office 500v2. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IP5000-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 12 Apr 2011 16:30:01 GMT Gamma IP DirectConnect provides PSTN access via a SIP trunk connected to the Gamma Voice Over Internet Protocol (VoIP) network as an alternative to legacy analog or digital trunks. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IPO61Gamma.pdf SIP Trunking wgctechpubs@avaya.com (Avaya Inc.) Mon, 11 Apr 2011 16:30:01 GMT The Motorola Solutions PTP 800 Licensed Ethernet Microwave point-to-point radio solution is designed to satisfy the demand for high-throughput Internet Protocol (IP-based) traffic licensed-microwave solutions. The PTP 800 Series provides an Ethernet service between the data port at a local compact modem unit and the data port at an associated remote compact modem unit. The Ethernet service is based on conventional layer two transparent bridging. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Moto-PTP800-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 5 Apr 2011 16:30:01 GMT The Motorola Solutions PTP 600 Point-to-Point wireless Ethernet radio solution is designed to satisfy the demand for reliable, high-throughput last-mile access using the Internet Protocol in challenging environments. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Moto-PTP600-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 1 Apr 2011 16:30:01 GMT Tiger Communication Tiger Hotel Pro is a hospitality package, where the staff can carry out their day-to-day tasks. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IPOHotel2020.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 31 Mar 2011 16:30:01 GMT Configuring Tiger InnOvation 2020 with Avaya IP Office 6.1. Tiger Communications Tiger InnOvation 2020 provides voicemail functionality within the Tiger Hospitality package. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IPOTINN2020.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 30 Mar 2011 16:30:01 GMT The Motorola Solutions PTP 500 point-to-point wireless Ethernet radio solution is designed to satisfy the demand for reliable, high-throughput Internet Protocol (IP-based) traffic for providing last-mile access in challenging environments. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Moto-PTP500-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 28 Mar 2011 16:30:01 GMT This technical bulletin details the general availability of IP Office Release 7.0. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb133.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Fri, 25 Mar 2011 16:30:01 GMT A sample configuration of a network that uses SIP trunks between Avaya Aura Session Manager, Avaya IP Office and Avaya Communication Server 1000E. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IPO6SM61-CS1K75.pdf SIP Trunking wgctechpubs@avaya.com (Avaya Inc.) Thu, 24 Mar 2011 00:00:01 GMT Configuring a SIP trunk between Avaya IP Office R6.1 and Cisco Unified Communications Manager (CUCM) Release 8.0. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/CUCM8IPO61SIPtrk.pdf SIP Trunking wgctechpubs@avaya.com (Avaya Inc.) Tue, 22 Mar 2011 00:00:01 GMT FCS WinExpress is a Windows-based hospitality system that provides a seamless interface with a hotel's Property Management System and Avaya IP Office. It provides call billing, voicemail, name and user profile template change, wake-up call, room status and mini-bar posting features. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/WinExpressIPO61.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 21 Mar 2011 00:00:01 GMT CenturyLink SIP Trunking provides PSTN access via a SIP trunk between the enterprise and the CenturyLink network as an alternative to legacy analog or digital trunks. This approach generally results in lower cost for the enterprise. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/CentLSipTrkIPO.pdf SIP Trunking wgctechpubs@avaya.com (Avaya Inc.) Fri, 18 Mar 2011 00:00:01 GMT The Valcom One-Way IP Speakers are SIP-based devices that integrate with Avaya IP Office as a SIP endpoint. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Valcom-1Way-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 17 Mar 2011 00:00:01 GMT Linking the call accounting and billing functionality of Tiger Communications Tiger 2020 Hotel Pro with Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/HotelProIPO61.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 16 Mar 2011 08:00:00 GMT Meteor SE is used in hospitality industries to assist with check in/check out and telephone usage authorization. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/MeteorIPO61.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 15 Mar 2011 08:00:00 GMT AdvaTel InTouch is an add-in for Microsoft Office Outlook which integrates IP Office call management and control with Outlook, MSN, Yahoo! and Skype. It enables the user to optimize communications by providing consolidated presence information and by presenting a variety of communication options such as voice, email, Short Message Service (SMS) and instant messaging. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/InTouch20-IPO61.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 14 Mar 2011 08:00:00 GMT Xima Chronicall Realtime Module is an optional module that provides real-time user status. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Xima-Realtime.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 11 Mar 2011 08:00:00 GMT DATEL Call SWEET! Live is a contact center management solution that uses TFTP service and DevLink to obtain real-time data measures and reports on IP Office agents and hunt groups. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/DATEL-IPO6.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 8 Mar 2011 08:00:00 GMT Xima Chronicall Recording Library Module is an optional module that provides the call recording wave files from Avaya IP Office Voicemail Pro via the Xima Chronicall web interface. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Xima-Recording.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 7 Mar 2011 08:00:00 GMT Xima Chronicall is a call reporting application which uses TFTP and System Monitor to obtain configured system resources and call information to produce cradle to grave and call historical reporting. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Xima-Chronicall.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 3 Mar 2011 08:00:00 GMT The Valcom PagePro IP is a SIP-based paging device that integrates with Avaya IP Office as a SIP endpoint. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/ValcomPgPro-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 2 Mar 2011 08:00:00 GMT This is a scheduled maintenance release. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb132.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Tue, 1 Mar 2011 08:00:00 GMT This is a scheduled maintenance release. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb131.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Mon, 28 Feb 2011 08:00:00 GMT This is a scheduled maintenance release for the IP Office Compact Call Center application. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb130.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Fri, 25 Feb 2011 08:00:00 GMT Configuring Resource Software International Shadow CMS to interoperate with IP Office. Resource Software International Shadow CMS is a telephone reporting solution that uses the SSMDR records from Avaya IP Office to track phone calls and produce detailed reports. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/RSIShadow-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 24 Feb 2011 08:00:00 GMT Describes the steps for the Resource Software International Revolution Web Call Accounting to interoperate with Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/RSIRev-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 23 Feb 2011 08:00:00 GMT The document listing the SIP phones used for IP Office SIP extension testing has been updated to include additional phones. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/general/IP%20Office%20R61%20SIP%20phones.pdf Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 22 Feb 2011 08:00:00 GMT The firewall batch file has been updated to include additional Windows OS changes and applications installed on drives other than the usual default. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/general/firewall/index.htm General wgctechpubs@avaya.com (Avaya Inc.) Fri, 11 Feb 2011 08:00:00 GMT These notes describe a sample configuration using Session Initiation Protocol (SIP) trunking between the Verizon Business IP Trunk SIP Trunk Service Offer and an Avaya IP Office solution. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/VZBIPT-IPOR61FT.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 10 Feb 2011 08:00:00 GMT DuVoice 5.0 hospitality messaging system with Avaya IP Office 6.1. DuVoice uses the SIP User, TAPI, DevLink, and Configuration Web Service interfaces from Avaya IP Office, and the PUSH interface from Avaya 96xx IP Telephones to provide automated attendant, voicemail, wake-up call, name and user profile template change, and 911 alerting features. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/DuVoice5-IPO61.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 8 Feb 2011 08:00:00 GMT These Application Notes describe a sample configuration using Session Initiation Protocol (SIP) trunking between the Verizon Business IP Trunk SIP Trunk Service Offer and an Avaya IP Office solution. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/VZB-IPT-IPOR61.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 2 Feb 2011 08:00:00 GMT Describe the configuration steps required for Plantronics Savi Office and Plantronics EHS APV-65 Adapter with Avaya 5400/5600 Series IP Telephones and Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Savi-APV65-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 1 Feb 2011 08:00:00 GMT Using the Valcom Talkback IP Speaker devices with Avaya IP Office. Tested with the VIP-148L, VIP-160, VIP-172L, VIP-422 and VIP-431-DS. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Valcom-Spkr-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 28 Jan 2011 08:00:00 GMT Describes configuring Windstream SIP trunk with an Avaya IP Office system. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/WindstSipTrkIPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 27 Jan 2011 08:00:00 GMT Using the Algo 8180 SIP Audio Alerter with Avaya IP Office. Algo 8180 SIP Audio Alerter is a SIP-based device that provides loud ringing and voice paging. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Algo-8180-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 25 Jan 2011 08:00:00 GMT Details fixes available for these phones when used in noisy environments. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb129.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Tue, 25 Jan 2011 08:00:00 GMT Technicolor TB30 SIP phones can interoperate with Avaya IP Office. The Technicolor TB30 is a VoIP phone that can be used in both large and small enterprises. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/TB30-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 16 Dec 2010 08:00:00 GMT Configuring SIP trunking between Cablevision Optimum Voice and Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/CablevSipTrkIPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 14 Dec 2010 08:00:00 GMT Configuring a SIP trunk between Avaya IP Office Releaee 6 and Cisco Unified Communications Manager (CUCM) release 7.1(5). http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/CUCM7IPO6SIPtrk.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 10 Dec 2010 08:00:00 GMT Optimum Voice SIP Trunking provides PSTN access via a SIP trunk between the enterprise and the Cablevision cable network as an alternative to legacy analog or digital trunks. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/CablevSipTrkIPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 9 Dec 2010 08:00:00 GMT Empix evolve Presence Server is a workgroup coordination program which provides presence information for group members and distributes telephone control among group members. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Presence-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 8 Dec 2010 08:00:00 GMT These notes describe the Empix evolve Fax Server with Avaya IP Office. Empix evolve Fax Server allows PC clients to send and receive Fax messages, each client with its own Fax number. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/FAX-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 7 Dec 2010 08:00:00 GMT InTouch is an add-in application for Microsoft Office Outlook which runs on the user's Windows-based PC and integrates IP Office call management and control with Outlook, MSN, Yahoo! and Skype. It enables the user to optimize communications by providing consolidated presence information and by presenting a variety of communication options such as voice, email, Short Message Service (SMS) and instant messaging. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/InTouch-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 19 Oct 2010 08:00:00 GMT This is a scheduled maintenance release addressing a number of field issues. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb126.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Thu, 2 Dec 2010 08:00:00 GMT This is a scheduled maintenance release addressing a number of field issues found. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb125.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Wed, 1 Dec 2010 08:00:00 GMT This technical bulletin details the general availability of IP Office Release 6.1. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb127.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Mon, 29 Nov 2010 08:00:00 GMT This application note describes using Avaya 1100 Series SIP phones with IP Office Release 6.0 for basic telephony functions. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/11xx-IPO6.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 22 Nov 2010 08:00:00 GMT At part of the ongoing process of having IP Office documentation available in Latin Spanish as standard, the IP Office Product Description for Release 6.0 is now available. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice60es/mergedProjects/productdescription/index.htm General wgctechpubs@avaya.com (Avaya Inc.) Fri, 15 Oct 2010 08:00:00 GMT This is a scheduled maintenance release addressing a number of field issues found. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb124.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Thu, 14 Oct 2010 08:00:00 GMT Empix evolve Connect2 Server is a mobility enhancement program which provides the users of local IP Office extensions with the means to use their mobile handsets to make and receive calls via IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Connect2-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 13 Oct 2010 08:00:00 GMT Empix evolve Skypetophone is a Skype connectivity program which provides Skype access to local IP Office extensions, allowing them to make and receive calls from Skype endpoints. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/SkypetophoneIPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 12 Oct 2010 08:00:00 GMT A sample configuration for a network that uses a PRI trunk between Avaya Aura Communication Manager 5.2.1 and Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/CMIPOPRI.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 11 Oct 2010 08:00:00 GMT Resource Software International Visual Rapport is a visual communication console that provides desktop dialing, telephone status / presence, instant messaging, email, screen pop, call logging, and file transfer. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Visual-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 6 Oct 2010 08:00:00 GMT TConfiguring Yealink T-28 SIP phones to interoperate with Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/YealinkT28IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 5 Oct 2010 08:00:00 GMT Configuring Yealink T-26 SIP phones to interoperate with Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/YealinkT26IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 4 Oct 2010 08:00:00 GMT Resource Software International Shadow CMS is a telephone reporting solution that uses the Station Message Detail Recording records from Avaya IP Office to track phone calls and produce detailed reports. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Shadow-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 22 Sep 2010 08:00:00 GMT Configuring Yealink T-20 SIP phones to interoperate with Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/YealinkT20IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 21 Sep 2010 08:00:00 GMT Configuring Yealink T-18 SIP phones to interoperate with Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/YealinkT18IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 20 Sep 2010 08:00:00 GMT Configuring Yealink T-22 SIP phones to interoperate with Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/YealinkT22IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 17 Sep 2010 08:00:00 GMT Using Imagine Soft CLARity with Avaya IP Office. CLARity is a call accounting program which processes SMDR Records generated by IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/CLARity-IPO6.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 16 Sep 2010 08:00:00 GMT Configuring AETEC Dynamic IP SIP Trunk Services and Avaya IP Office. These notes correspond to the Dynamic IP SIP Trunk Service offered using a BroadSoft platform in the network. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/PAETECSipTrkIPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 15 Sep 2010 08:00:00 GMT Configuring Resource Software International Revolution Web Call Accounting to interoperate with Avaya IP Office. Resource Software International Revolution Web Call Accounting is a browser-based call accounting solution that uses the Station Message Detail Recording records from Avaya IP Office to track phone calls and produce detailed reports. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Revolution-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 14 Sep 2010 08:00:00 GMT These Application Notes describe the compliance testing of Konftel 300W with Avaya IP Office. The Konftel 300W is a conference unit which communicates with IP Office via the Avaya R4 DECT base station. The compliance testing tested the major functions of the Konftel 300W product. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Konftel300WIPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 13 Sep 2010 08:00:00 GMT Configuring SIP Trunking between the Altavox Communications SIP Trunking service and Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/AltavoxIPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 10 Sep 2010 08:00:00 GMT This is a scheduled maintenance release addressing a number of field issues found in the IP Office Release 6.0 GA software. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb121.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Thu, 9 Sep 2010 08:00:00 GMT This is a scheduled maintenance release addressing a number of field issues found in the IP Office Release 5.0 GA software. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb122.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Wed, 8 Sep 2010 08:00:00 GMT This is a scheduled maintenance release addressing a number of field issues found. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb123.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Tue, 7 Sep 2010 08:00:00 GMT Meteor SE is used in hospitality industries to assist with check in/check out and telephone usage authorization. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/MeteorIPO6.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 13 Aug 2010 00:00:01 GMT Configuring SIP trunks between Tidal Communications tNet Business VoIP and Avaya IP Office. Tidal Communications tNet Business VoIP provides PSTN access via a SIP trunk connected to the Tidal Communications Voice Over Internet Protocol (VoIP) network as an alternative to legacy analog or digital trunks. This approach generally results in lower cost for the enterprise. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/TidalSipTrkIPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 12 Aug 2010 00:00:01 GMT Configuring KnoahSoft Harmony with Avaya IP Office. KnoahSoft Harmony can provide monitoring, recording, quality assurance, reporting, and analytic features for contact centers. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Harmony-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 11 Aug 2010 00:00:01 GMT Configuring Telecor VS-600 Staff Call Station and peripherals to interoperate with Avaya IP Office. The VS-600 Staff Call Station is a device that seamlessly integrates all the functions of a traditional nurse call system, providing instant two-way speech between residents and staff. The device is essentially an analog speaker telephone, primarily for retirement/assisted living residents to call staff; with capabilities such as programmable multiple call destination points for initial and redirection of residents calls to staff. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/TelecorVS600IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 10 Aug 2010 00:00:01 GMT The library of pictures of IP Office and related equipment has returned. The format is now simpler to use and, for us, to maintain. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/images/phones/phones.htm General wgctechpubs@avaya.com (Avaya Inc.) Fri, 6 Aug 2010 08:00:00 GMT Configuring SIP trunking between Iristel SIP Trunking service and Avaya IP Office. The Iristel SIP Trunking service provides PSTN access via a SIP trunk connected to the Iristel Voice Over Internet Protocol (VoIP) network as an alternative to legacy analog or digital trunks. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/IrisSipTrkIPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 5 Aug 2010 08:00:00 GMT The Customer Call Reporter Installation manual is now available in several languages. This reflects our aim to have all manuals for products available in French, German, Italian and Spanish as a minimum in future. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice60fr/mergedProjects/ccrinstall/index.htm Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Wed, 4 Aug 2010 08:00:00 GMT Describes the configuration for Zeacom Communications Center 5.0 to operate with Avaya IP Office 6.0. Zeacom Communications Center is a multi-channel and multi-contact solution that can handle voice, fax, web, and email contacts. The compliance testing focused on the voice integration with Avaya IP Office using the TAPI and Analog interfaces. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Zeacom-IPO6.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 29 Jul 2010 08:00:00 GMT This application note describes the configuration for Citels Portico TVATM to interoperate with Avaya IP Office 500, Release 6.0. Portico TVATM SIP Handset Gateway is a network appliance that allows for digital telephones to register with IP Office as SIP endpoints. Emphasis of testing was placed on verifying the gateways ability to interoperate with Avaya IP Office and with Avaya 2400 Series digital telephones, while delivering SIP functionality to Avaya Meridian and NorStar telephones, and Siemens OptiPoint telephones. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/CITELPORTICO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 28 Jul 2010 08:00:00 GMT This application note covers Telephonetics IP Messaging Utility and IP Office to provide customized and PC-based audio contents for held calls. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/TIPM-MOH.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 15 Jul 2010 08:00:00 GMT These Application Notes describe the configuration steps required for Telephonetics IP Messaging Utility to interoperate with Avaya IP Office. In the compliance testing, Telephonetics IP Messaging Utility provided customized audio recording files for the Avaya IP Office Voicemail Pro application. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/TIPM-VMPro.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 14 Jul 2010 08:00:00 GMT Microsoft's recent patch, KB976769V2, available as an automatic update can stop users logging in to CCR. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techtips/230_techtip.htm Technical Tip Mon, 12 Jul 2010 08:00:00 GMT Avaya Compact Contact Center (CCC) may be used in a SCN environment but only supports real-time and reporting on local switch activity. Any activity occurring on a remote SCN node may not be reported accurately by CCC. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techtips/229_techtip.htm Technical Tip Fri, 9 Jul 2010 08:00:00 GMT Describes the correct behaviour when changing the volume settings of a T3 series telephone when configured as hot desk. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techtips/228_techtip.htm Technical Tip Thu, 8 Jul 2010 08:00:00 GMT Details the minimum PC requirements for a Windows server when running multiple IP Office server applications on a single server PC. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techtips/227_techtip.htm Technical Tip Wed, 7 Jul 2010 08:00:00 GMT This Technical Bulletin provides Avaya Partners with important updated information in relation to the Avaya Technical Support Process. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb120.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Mon, 5 Jul 2010 08:00:00 GMT This application note describes configuring DuVoice 5.0 hospitality messaging system to interoperate with Avaya IP Office. DuVoice used the SIP User, TAPI and configuration web service interfaces from Avaya IP Office to provide automated attendant, voicemail, wake-up call, do not disturb, name and user profile template change, and room clean status indication features. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/DuVoice5-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 25 Jun 2010 08:00:00 GMT This application note describes a Xarios Call Recorder operating with Avaya IP Office BRI trunks. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Xarios-IPO-BRI.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 23 Jun 2010 08:00:00 GMT This application note describes Ascom i75 VoWiFi Handsets with Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Ascom-i75-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 18 Jun 2010 08:00:00 GMT This application note describes a Xarios Call Recorder doing call recording on IP Office PRI trunks. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Xarios-PRI-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 15 Jun 2010 08:00:00 GMT This is a scheduled maintenance release addressing various field issues. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb117.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Thu, 10 Jun 2010 08:00:00 GMT This application note describes SIP trunking between Verizon Business IP Contact Center VoIP Inbound SIP Trunk Service and IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/VZB-IPCC-IPOR6.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 8 Jun 2010 08:00:00 GMT This application note describes the steps required to configure SIP trunking between a Metaswitch MetaSphere Call Feature Server (CFS) and an IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Metaswitch-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 7 Jun 2010 08:00:00 GMT This application note describes SIP trunking between the Verizon Business IP Trunk SIP Trunk Service Offer and Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/VZB-IPT-IPOR6.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 4 Jun 2010 08:00:00 GMT This bulletin provides Avaya Partners with important information in relation to the Avaya Technical Support Process. Also detailed are changes to the IP Office Knowledgebase. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb116.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Tue, 1 Jun 2010 08:00:00 GMT 1400, 1600 and 9600 system phones can change the system date and time settings through their menus. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manager/manager_howthesystemreceivestime.htm Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Thu, 6 May 2010 08:00:00 GMT Describes interoperability between the Ascom wireless IP-DECT SIP solution with Avaya IP Office in a converged Voice over IP and Data Network. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/AscomDECT-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 5 May 2010 08:00:00 GMT Describes the steps for configuring trunking using the Session Initiation Protocol (SIP) between the Comdasys Mobile Convergence Solution and Avaya IP Office. Comdasys Mobile Convergence Solution allows GSM telephones with a wireless LAN interface to be assigned a telephone extension on Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Comdasys-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 4 May 2010 08:00:00 GMT Describes the configuration steps required for the DuVoice hospitality messaging system and Avaya IP Office Release 6.0. Provides automated attendant, voicemail, wake-up call, do not disturb, name and user profile template change, room clean status indication, and 911 alerting features. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/DuVoice-IPO6.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 3 May 2010 08:00:00 GMT Manager now preservese any dynamic files, such as SMDR buffers, that it finds on an IP500v2 SD card when recreating the card. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manager/recreate_ip_office_sd_card.htm Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Wed, 28 Apr 2010 08:00:00 GMT Details of this schedulable housekeeping action have been added to the user guide. This action runs faster than a full rebuild of the databse indexes but still helps speed up reporting. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/ccruser/scheduling_housekeeping_tasks.htm?zoom_highlightsub=Update%20Database%20Statistics Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 13 Apr 2010 08:00:00 GMT This application note describes the steps to configure trunking using the Session Initiation Protocol (SIP) between the Belgacom SIP Service and Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Belgacom-IPO50.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 7 Apr 2010 08:00:00 GMT This application note describes the configuration steps required for dvsAnalytics Encore to interoperate with Avaya IP Office. dvsAnalytics Encore is a call recording solution. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/Encore-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 5 Apr 2010 08:00:00 GMT For IP Office short codes, the upper case L and lower case l characters have separate functions, last number received and last number dialed respectively. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manager/short_codes_short_code_characters.htm?zoom_highlightsub=Last%20Number%20Dialed Technical Documentation Wed, 17 Mar 2010 08:00:00 GMT The installation guide for the IP Office Softphone has been made available. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/softphoneinstall/overview.htm Technical Documentation Tue, 16 Mar 2010 08:00:00 GMT For IP Office Release 6, the Z short code character can be used for outgoing Calling Party Name control on trunks that support this feature. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manager/short_codes_short_code_characters.htm?zoom_highlightsub=Calling%20Party%20Name Technical Documentation Mon, 15 Mar 2010 08:00:00 GMT The short code character W can be used to withold the caller's number when making calls on a SIP trunk. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manager/short_codes_short_code_characters.htm?zoom_highlightsub=Withold Technical Documentation Fri, 12 Mar 2010 08:00:00 GMT Technical tip 226 details a patch for upgrading existing user required on some systems. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techtips/226_techtip.htm Technical Tip Wed, 10 Mar 2010 08:00:00 GMT The French, German and Italian translations of the IP Office Release 6 Product Description are now available. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice60de/mergedProjects/productdescription/whats_new_in_ip_office_release.htm Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 9 Mar 2010 08:00:00 GMT As part of IP Office Release 6, the one-X Portal for IP Office now supports up to 500 simultaneous user sessions. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/oneXinstall/inst_small_community_network_suppor.htm?zoom_highlightsub=500 Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Mon, 8 Mar 2010 08:00:00 GMT For IP Office Release 6, all applications supported on Windows server operating systems are supported while running on the following virtual servers: VMWare, Microsoft Virtual Server and Microsoft Server Hyper-V. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/installation/pc_spec.htm?zoom_highlightsub=Virtual Technical Documentation wgctechpubs@avaya.com (Avaya Inc.) Thu, 4 Mar 2010 08:00:00 GMT These Application Notes describe the procedures for configuring the 911 Enable Emergency Routing Service with Avaya IP Office. The 911 Enable Emergency Routing Service offers an E911 call routing and location provisioning solution for enterprises using both legacy and IP phone deployments. In these Application Notes, Avaya IP Office connects to the Emergency Routing Service via an ISDN-PRI trunk. The compliance testing focused on placing 911 calls from various endpoint types to verify that their location and call back number could be properly determined. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/911EnERS-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 3 Mar 2010 08:00:00 GMT This application note describes the steps to configure trunking using the Session Initiation Protocol (SIP) between the COLT VoIP Access SIP Service and Avaya IP Office. The Avaya solution consists of Avaya IP Office, and various IP Telephones. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/COLT-IPO50.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 2 Mar 2010 08:00:00 GMT This application note describes the configuration steps required for MultiTech MultiVOIP FX to interoperate with Avaya IP Office. The MultiTech MultiVOIP FX is a gateway that provides connectivity between legacy analog voice/fax endpoints and a VoIP infrastructure. In the compliance testing, MultiTech MultiVOIP FX connected analog fax endpoints at the Branch site to Avaya IP Office at the Main site, and registered the analog fax endpoints to Avaya IP Office as SIP endpoints with T.38 fax capabilities. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/FX-IPO-Fax.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 1 Mar 2010 08:00:00 GMT This technical bulletin covers the GA release of IP Office Release 6 software. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb115.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Sun, 28 Feb 2010 08:00:00 GMT The Agent Status on No Answer setting is not used for calls presented to an agent as part of an overflow group. The IP Office Manager documentation has been updated accordingly. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manager/supervisor_settings.htm?zoom_highlightsub=Status Technical Documentation wgctechpubs@avaya.com (WGC TechPubs) Wed, 24 Feb 2010 08:00:00 GMT This is a scheduled maintenance release addressing various field issues. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb114.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Tue, 23 Feb 2010 08:00:00 GMT This is a scheduled maintenance release addressing various field issues. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/bulletins/techbulls/tb113.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Mon, 22 Feb 2010 08:00:00 GMT These application notes describe the procedures for configuring Avaya IP Office to work with Tri-Line's TIM Enterprise. TIM Enterprise is a Windows-based call analysis software program that collects and reports on the Station Message Detail Reporting (SMDR) information generated by Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/TIMEnterIPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 12 Jan 2010 08:00:00 GMT These application notes describe the configuration steps required for NET Tenor DX to interoperate with Avaya IP Office. The NET Tenor DX is a VoIP gateway that supports ISDN PRI, H.323, and SIP protocols. The compliance testing focused on using the ISDN PRI T1 QSIG trunk interface between Avaya IP Office and NET Tenor DX. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/TenorDX-IPO-PRI.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 8 Jan 2010 08:00:00 GMT These application notes describe the configuration steps required for MultiTech MultiVOIP FX to interoperate with Avaya IP Office. The MultiTech MultiVOIP FX is a gateway that provides connectivity between legacy analog voice/fax endpoints and a VoIP infrastructure. In the compliance testing, MultiTech MultiVOIP FX connected analog voice endpoints at the branch site to the Avaya IP Office at the main site, and registered the analog endpoints to Avaya IP Office as SIP endpoints. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/FX-IPO-Voice.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 5 Jan 2010 08:00:00 GMT These application notes describe the configuration of a Voice over IP (VoIP) and data network solution using HP ProCurve Networking 2610 and 2520 Series Switches with an Avaya Telephony Infrastructure using Avaya IP Office. Emphasis was placed on verifying the prioritization of VoIP traffic and voice quality in a Multi-Site converged VoIP and Data network scenario. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/manuals/appnotes/ProC-IPO-SMB.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 4 Jan 2010 08:00:00 GMT