RSS Feed for the Avaya IP Office Knowledge Base http://marketingtools.avaya.com/knowledgebase/ipoffice/general/ipoffice.xml en wgctechpubs@avaya.com (WGC TechPubs) Avaya Inc Tue, 10 Oct 2009 08:00:00 GMT Tue, 10 Oct 2009 08:00:00 GMT 1440 The Session Timeout Minutes controls how long CCR users (agents, supervisors and the administrator) can leave a browser session connectedand idle before being forced to login again. This settings must always have a value set, it cannot be set to off. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/ccruser/systemsettings.htm?zoom_highlightsub=timeout Documentation Tue, 10 Oct 2009 08:00:00 GMT This application note describe the configuration steps required for Teledex iPhone SIP LD4200 Series IP Telephones to interoperate with Avaya IP Office. Teledex iPhone SIP LD4200 Series IP Telephones are SIP based IP telephones. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/Teledex-LD-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 9 Nov 2009 08:00:00 GMT This application note describes the configuration steps required for Teledex iPhone SIP ND2000 Series and SIP NDC2000 Series IP Telephones SIP phones to interoperate with Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/Teledex-ND-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 6 Nov 2009 08:00:00 GMT These application notes describe the procedures for configurig Avaya IP Office Delta Server to work with Tri-Line's TIM Plus. TIM Plus is a Windows based call analysis software program that collects and reports on SMDR information generated by Avaya IP Office Delta Server. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/TIMPlusIPODS.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 5 Nov 2009 08:00:00 GMT This application note describes the configurations for CallControlGateway and Avaya IP Office. The ESTOC CallControlGateway is middleware that allows the IP Office to integrate with applications such as Microsoft OCS using TAPI. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/Estos-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 4 Nov 2009 08:00:00 GMT This application note describe the configuration for emFAST FACSys Fax Messaging Suite to interoperate with Avaya IP Office. The emFAST FACSys Fax Messaging Suite is a fax family solution that uses the SIP trunk interface with T.38 fax from Avaya IP Office to send and receive fax. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/FACSys-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 Nov 2009 08:00:00 GMT Available CCR agent licenses are consumed when agents login and released when they logout. If no licenses are available, additional agents are not able to login. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/ccrinstall/sbcc_licenses.htm Documentation Fri, 30 Oct 2009 08:00:00 GMT The voicemail Generic action can be used to get and to set the service mode of a hunt group (in service, night service, out of service). http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/voicemailpro/change_user_or_group_configura.htm Documentation Thu, 29 Oct 2009 08:00:00 GMT For IP Office Release 5, the conference capacity of the IP500 control unit was increased to 128. This increase is not conditional on any additional components. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manager/conferencing_overview.htm Documentation Wed, 28 Oct 2009 08:00:00 GMT Overflow groups use the No Answer Time setting of the group from which the calls are overflowing. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manager/config_forms_huntgroup.htm Documentation Tue, 27 Oct 2009 08:00:00 GMT If you haven't already subscribed to the feed of this page, or choosen to receive it by email, you can now find its updates on Twitter. Look for IPOfficeKB (twitter.com/IPOfficeKB). http://twitter.com/IPOfficeKB General Mon, 26 Oct 2009 08:00:00 GMT This technical tip details the Microsoft process for continued licensing of Windows 2003. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/224_techtip.htm Technical Tip Fri, 23 Oct 2009 08:00:00 GMT This technical tip covers the steps required to backup and restore a CCR database to a different server PC. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/223_techtip.htm Technical Tip Thu, 22 Oct 2009 08:00:00 GMT This technical tip clarifies that the use of Time of Day buttons in no longer supported as the time of day is now displayed by default when the phones are idle. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/222_techtip.htm Technical Tip Wed, 21 Oct 2009 08:00:00 GMT This technical tip covers setting up VPNremote phones using a Cisco ASA Model 5510 and Cisco ADSM. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/221_techtip.htm Technical Tip Tue, 20 Oct 2009 08:00:00 GMT This technical tip discusses how to recognise the set of prompts on an embedded voicemail memory card. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/220_techtip.htm Technical Tip Mon, 19 Oct 2009 08:00:00 GMT IP Office Release 5 SIP trunks support the use of * in the URI Contact, Display and Local URI fields of a SIP trunk URI. This allows the trunk to accept any incoming SIP call regardless of source or destination. This information has now been added to the IP Office Release 5 documenation. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manager/html_sip_uri.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Fri, 16 Oct 2009 08:00:00 GMT An issue that was preventing users of Opera accessing the IP Office Knowlegdbase has now been resolved. http://marketingtools.avaya.com/knowledgebase/ipoffice/general/rss2html.php?XMLFILE=ipoffice.xml&TEMPLATE=feed_template.html&MAXITEMS=15 General wgctechpubs@avaya.com (Avaya Inc.) Thu, 15 Oct 2009 08:00:00 GMT These Application Notes describe the configuration steps required for snom 3x0 VoIP phones to interoperate with Avaya IP Office. The snom 3x0 VoIP phones are SIP-based phones that integrate with Avaya IP Office as SIP endpoints. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/snom-370.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 13 Oct 2009 08:00:00 GMT These Application Notes describe the configuration steps required for snom MeetingPoint VoIP conference telephone to interoperate with Avaya IP Office. The snom MeetingPoint is a SIP-based conference telephone that integrates with Avaya IP Office as a SIP endpoint. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/snom-MP.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 12 Oct 2009 08:00:00 GMT This application note describea a sample configuration for the SonicWALL Continuous Data Protection (CDP) backup solution with Avaya VoiceMail Pro. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/SonicWall-CDP.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 9 Oct 2009 08:00:00 GMT This application note describe the configuration steps required for snom m3 IP DECT phone to interoperate with Avaya IP Office. The snom m3 is a SIP-based cordless telephone that integrates with Avaya IP Office as a SIP endpoint. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/snom-m3.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 8 Oct 2009 08:00:00 GMT This application note describes the configuration of a Multi-Site Voice over IP (VoIP) and data network solution using SonicWALL UTM Firewalls with an Avaya Telephony Infrastructure using Avaya IP Office. Emphasis was placed on verifying the prioritization of VoIP traffic and voice quality in a Multi-Site converged VoIP and Data network scenario. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/SonicWall-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 7 Oct 2009 08:00:00 GMT This application notes describe the configuration steps required for a snom 820 VoIP telephone to interoperate with Avaya IP Office. The snom 820 VoIP telephone is a SIP-based phone that integrates with Avaya IP Office as a SIP endpoint. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/snom-820.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 6 Oct 2009 08:00:00 GMT In addition to changing the tool for bookmarking pages, the email feedback options (the envelope at the top right of many pages) can now be used to send an email note to any email address you enter. A link for the page from which you send the note is automatically inserted into the email message. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/productdescription/whats_new_in_ip_office_release.htm General wgctechpubs@avaya.com (Avaya Inc.) Mon, 5 Oct 2009 08:00:00 GMT We have improved the way you can bookmark and share individual pages within the IP Office Knowledgebase site. For most of the content in the English IP Office Release 5 section, if you hover over the bookmark icon (a small star at the top right of each page) you will see a wide list of options including support for Twitter, Facebook, Google translation and many more. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/productdescription/whats_new_in_ip_office_release.htm General wgctechpubs@avaya.com (Avaya Inc.) Thu, 1 Oct 2009 08:00:00 GMT The 1608-I and 1616-I variants in the 1600 Series phone ranges are not currently supported by IP Office systems. Support for those models will be made available in a future release of IP Office software. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/productdescription/1600.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 29 Sep 2009 08:00:00 GMT The Customer Call Reporter uses the IP Office's IP address to tag data it stores in its database. Currently if the IP address of the IP Office is changed, the Customer Call Reporter software must be removed and then reinstalled. However the existing database does not need to be removed, so existing agent, queue and call data is retained. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/ccrinstall/changing_the_ip_office_ip_addr.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Mon, 28 Sep 2009 08:00:00 GMT Several sections of this site (including the 'What's New', 'Technical Tips;, 'Technical Bulletins' and 'Application Notes' pages) are driven by RSS news feeds to which you can subscribe your browser or web site in order to known when changes occur. We have now added links so that you can request to be told about changes by email rather than subscribing your browser or web site. The service is driven by Google Feedburner and we assure you that we are not using this to collect your email addresses. http://marketingtools.avaya.com/knowledgebase/ipoffice/general/feeds.htm General wgctechpubs@avaya.com (Avaya Inc.) Fri, 11 Sep 2009 08:00:00 GMT Details for the IP500 4-Port Expansion Card, support for which was added in IP Office Release 5, have been added to the IP500 MTBF calculator tool. The tool allows you to calculate a estimated MTBF (Mean Time Between Failure) for the hardware components of an IP500 system. http://marketingtools.avaya.com/knowledgebase/ipoffice/general/ip500_mtbf.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 15 Sep 2009 08:00:00 GMT Notes relating to the steps required to restore a previously backed up copy of the Customer Call Reporter database have been added to the Customer Call Reporter manual. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/ccrinstall/database_restore.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Mon, 14 Sep 2009 08:00:00 GMT The Voicemail Pro documentation has been updated to clarify that a Camapign action supports up to 21 caller questions during a campaign call. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/voicemailpro/actions_campaignaction.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Fri, 11 Sep 2009 08:00:00 GMT The Customer Call Reporter Installation documentation has been updated to clarify that Customer Call Reporter requires the IIS web servers default web site to be running on port 80. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/ccrinstall/systemrequirementsserver.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Thu, 10 Sep 2009 08:00:00 GMT The SIP Providers section has been relabelled SIP Support and now includes links for tested SIP endpoint in addition to links for tested SIP trunk providers. http://marketingtools.avaya.com/knowledgebase/ipoffice/general/sip_providers.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Wed, 9 Sep 2009 08:00:00 GMT The first issues of the IP Office Release 5 Product Description and Installation manual implied that Windows 2008 servers were supported. That is not the case for the current Customer Call Reporter 1.1 release. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/productdescription/pc_specification.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 8 Sep 2009 08:00:00 GMT The problems with IP Office Release 5 documentation not appearing on the Avaya support website (http://support.avaya.com) have now been corrected. Again we apologize for the delay in their appearing on the website. http://marketingtools.avaya.com/knowledgebase/ipoffice/general/rss2html.php?XMLFILE=ipoffice.xml&TEMPLATE=feed_template.html&MAXITEMS=15 Documentation wgctechpubs@avaya.com (Avaya Inc.) Mon, 7 Sep 2009 08:00:00 GMT This set of application notes has been updated to covers the operation of IP Office 5.0 SIP trunks with the ATT SIP offerings. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/ATT_Sip_5.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 2 Sep 2009 08:00:00 GMT These Application Notes describe the configuration steps required for Polycom SoundStation IP 6000 and 7000 to interoperate with Avaya IP Office. Polycom SoundStation IP 6000 and 7000 are SIP-based IP conference phones that integrate with Avaya IP Office as SIP endpoints. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/Polycom-SS-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 1 Sep 2009 08:00:00 GMT This application note describes the configuration steps required for ClearOne MAX IP and MAXAttach IP to interoperate with Avaya IP Office. ClearOne MAX IP and MAXAttach IP are SIP-based VoIP tabletop conferencing phones that integrate with Avaya IP Office as SIP endpoints. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/ClearOne-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 27 Aug 2009 08:00:00 GMT The one-X Portal for IP Office installation manual has been updated to detail the installers behaviour when a reserved port is selected. Notes on methods to check which server ports are already in use have also been added. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/oneXinstall/inst_checking_available_ports.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Thu, 27 Aug 2009 08:00:00 GMT The one-X Portal for IP Office installation manual has been updated to clarify that the administrator can add additional System directory contacts. These additional contacts are stored by the one-X Portal server rather than in any IP Office configuration and can have multiple phone numbers and email addresses (similar to Personal directory contacts). http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/oneXinstall/inst_system_directory.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 25 Aug 2009 08:00:00 GMT This Application Notes describe the configuration steps required for Streamline Network Assessment Service to interoperate with Avaya IP Office. In the compliance testing, the Streamline Network Assessment Service collected and analyzed IP packets from the Avaya IP Telephones, and produced results to measure the state of the network infrastructure. (Issue 1.1) http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/Streamline-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 13 Aug 2009 08:00:00 GMT This application note has been updated. It describes the steps to configure Session Initiation Protocol (SIP) trunking between Broadvox GO! SIP Trunking and an Avaya IP Office telephony solution. The Avaya solution consists of Avaya IP Office, and Avaya H.323, digital and analog endpoints. (Issue 1.1) http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/Broadvox-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 11 Aug 2009 08:00:00 GMT This technical tip states the versions of Goldmine support by IP Office applications. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/219_techtip.htm Technical Tip Mon, 10 Aug 2009 08:00:00 GMT This technical bulletin covers the scheduled maintenance release for IP Office 4.2. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb107.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Thu, 6 Aug 2009 08:00:00 GMT This technical bulletin covers the scheduled maintenance release of CCC, addressing various field issues. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb108.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Wed, 5 Aug 2009 08:00:00 GMT This Technical Bulletin describes the software and hardware supported by IP Office Release 5; including SIP extensions, one-X Portal for IP Office and the IP500 4-Port Expansion card. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb109.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Tue, 4 Aug 2009 08:00:00 GMT These Application Notes describe the steps to configure Session Initiation Protocol (SIP) trunking between Broadvox GO! SIP Trunking and an Avaya IP Office telephony solution. The Avaya solution consists of Avaya IP Office, and Avaya H.323, digital and analog endpoints. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/Broadvox-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 2 Jun 2009 08:00:00 GMT As from the IP Office 4.2 2Q 2009 maintenance release, a single system limit for supported button module buttons has been set. The limit is 512 buttons in any combination of button module types except T3 DSS modules. T3 DSS modules use a different type of signalling and so are not included in the 512 system but are still limited to 30 T3 DSS modules on a system. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/installation/button_module_support.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 30 Jun 2009 08:00:00 GMT The details of which mailbox is used when a call to a hunt group is not answered have been clarified a little. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manager/config_forms_voicemail4.htm?zoom_highlight=Which+Mailbox Documentation wgctechpubs@avaya.com (Avaya Inc.) Sat, 6 Jun 2009 08:00:00 GMT These Application Notes describe the configuration steps required for the TONE Software Corporations ReliaTel Monitoring and Management platform to interoperate with Avaya IP Office. ReliaTel is a monitoring and management solution that can monitor and maintain groups of telephone switches, PBX systems, and other devices from a single control point. In the compliance testing, ReliaTel used the SNMP interface from Avaya IP Office to provide alarm monitoring. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/ReliaTel-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 5 Jun 2009 08:00:00 GMT These Application Notes describe the compliance testing of SLIT NovaHotel IPO-TAPI with Avaya IP Office. SLIT NovaHotel IPO-TAPI is a PC application which enables hotel personnel to configure Avaya IP Office as required to meet the needs of hotel guests. These Application Notes contain an extensive description of the configurations for both NovaHotel IPO-TAPI and Avaya IP Office which were used for testing. The testing which was performed tested the major functions of the NovaHotel IPO-TAPI product. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/NovaHoteIPOTAPI.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 4 Jun 2009 08:00:00 GMT These Application Notes describe the compliance testing of the hospitality application SLIT NovaHotel IPO-VMPRO with Avaya IP Office and Avaya Voicemail PRO. SLIT NovaHotel IPO-VMPRO is a PC application which enables hotel personnel to configure Avaya IP Office as required to meet the needs of hotel guests. These Application Notes contain an extensive description of the configurations for NovaHotel IPO-VMPRO, Avaya IP Office, and Avaya Voicemail PRO which were used for testing. The testing which was performed tested the major functions of the NovaHotel IPO-VMPRO product. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/NovaHotelVMPRO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 3 Jun 2009 08:00:00 GMT The installation manual for the IP Office Customer Call Reporter application is now available within the IP Office Knowledge Base. It covers the installation and configuration of Customer Call Reporter version 1.0 with IP Office 4.2 2Q 2009 systems. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/ccrinstall/index.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 2 Jun 2009 08:00:00 GMT The user guide for the IP Office Customer Call Reporter application is now available within the IP Office Knowlegdge Base. It covers use of the web browser interface for Supervisors and Agents. This documentation is the same as the help embedded in the application, however the Knowledge Base version will be updated. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/ccruser/index.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Mon, 1 Jun 2009 08:00:00 GMT This Technical Bulletin details the first release of the IP Office Customer Call Reporter application. It is supported with the IP Office 4.2 2Q 2009 maintenance release. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb106.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Sat, 30 May 2009 08:00:00 GMT These Application Notes describe the configuration of a Voice over IP (VoIP) solution consisting of Brocade FastIron SuperX and GS Switches with an Avaya Telephony Infrastructure using Avaya IP Office in a Converged VoIP and Data Network. Emphasis was placed on verifying the prioritization of VoIP traffic and voice quality in a converged VoIP and Data network scenario. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/Brocade-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 29 May 2009 08:00:00 GMT As part of the IP Office 4.2 Q2 2009 maintenance release, HIPCOM have been added to the list of tested SIP trunk providers. http://marketingtools.avaya.com/knowledgebase/ipoffice/general/sip_providers.htm General wgctechpubs@avaya.com (WGC TechPubs) Wed, 27 May 2009 08:00:00 GMT This is a scheduled maintenance release addressing various field issues. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb105.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Tue, 26 May 2009 08:00:00 GMT This is a scheduled maintenance release addressing various field issues. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb104.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Fri, 22 May 2009 08:00:00 GMT This Technical Bulletin covers the scheduled release of IP Office 3.2 maintenance software addressing various field issues. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb103.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Thu, 21 May 2009 08:00:00 GMT The documentation for use of the Embedded Voicemail Auto Attendant short codes had the short code in quotation marks which some people were then using in their actual short codes. This has now been corrected in the documentation. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manager/auto_attendant_settings.htm?zoom_highlight=AA Documentation wgctechpubs@avaya.com (Avaya Inc.) Thu, 19 Mar 2009 08:00:00 GMT The IP Office Manager documentation has been updated to clarify that transfer return does not work for calls transferred to a hunt group that has queuing enabled. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manager/config_forms_telephony2.htm?zoom_highlight=Transfer+Return Documentation wgctechpubs@avaya.com (Avaya Inc.) Fri, 13 Mar 2009 08:00:00 GMT The calculator now includes the Embedded Voicemail Card. Also for external expansion modules, power supply selection is automatic. http://marketingtools.avaya.com/knowledgebase/ipoffice/general/ip500_mtbf.htm Tool wgctechpubs@avaya.com (Avaya Inc.) Thu, 12 Mar 2009 08:00:00 GMT These Application Notes describe the configuration steps required for Objectworld UC Server to interoperate with Avaya IP Office. Objectworld UC Server is a messaging system that provides users with a single storage and access point for voice, fax, and email messages. In the compliance testing, the Objectworld UC Server used the TAPI and TAPI Wave interfaces from Avaya IP Office to provide automated attendant and voicemail services to users in the Central and Remote sites. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/UCS-IPO-Wave.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 6 Mar 2009 08:00:00 GMT These Application Notes describe the compliance testing of SLIT NovaHop IPO-TAPI with Avaya IP Office. These Application Notes contain an extensive description of the configurations for both NovaHop IPO-TAPI and Avaya IP Office which were used for testing. The testing which was performed tested the major functions of the NovaHop IPO-TAPI product. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/NovaHopIPO-TAPI.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 5 Mar 2009 08:00:00 GMT These Application Notes describe the configuration steps required for Objectworld UC Server to interoperate with Avaya IP Office. Objectworld UC Server is a messaging system that provides users with a single storage and access point for voice, fax, and email messages. In the compliance testing, the Objectworld UC Server used the analog and TAPI interfaces from Avaya IP Office to provide automated attendant, voicemail, and fax services to users in the Central and Remote sites. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/UCS-IPO-Analog.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 4 Mar 2009 08:00:00 GMT These Application Notes describe the conformance testing of the Visionutveckling Vision 80/20 with Avaya IP Office. These Application Notes contain an extensive description of the configurations for both Vision 80/20 and Avaya IP Office which were used for testing. The testing which was performed tested the major functions of the Vision 80/20 product. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/Vision8020IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 3 Mar 2009 08:00:00 GMT This is a scheduled maintenance release addressing various field issues. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb102.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Fri, 20 Feb 2009 08:00:00 GMT This is a scheduled maintenance release addressing various field issues. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb101.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Wed, 18 Feb 2009 08:00:00 GMT These Application Notes describe the configuration steps required for Trivium SonicView to interoperate with Avaya IP Office. Trivium SonicView is a packet-based VoIP call recording solution that uses the events from Avaya IP Office to record calls for monitored users with Avaya IP Telephones. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/Trivium-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 15 Jan 2009 08:00:00 GMT These Application Notes describe the steps to configure Session Initiation Protocol (SIP) trunking between the PAETEC Communications Dynamic IP SIP Trunk Service and an Avaya IP Office telephony solution. These Application Notes correspond to the Dynamic IP SIP Trunk Service offered using a Genband platform in the network. The Avaya solution consists of Avaya IP Office, and Avaya H.323, digital, and analog endpoints. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/PAETEC-GB-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 14 Jan 2009 08:00:00 GMT These Application Notes describe the configuration steps required for the Phybridge UniPhyer LAN appliance to interoperate with Avaya IP Office. In the compliance testing, the Phybridge UniPhyer leveraged the existing single-pair telephony wiring to provide dedicated Ethernet voice path and Power over Ethernet to Avaya IP Telephones connected to Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/Phybridge-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 13 Jan 2009 08:00:00 GMT These Application Notes describe the configuration steps required for DATEL Call SWEET! Live to interoperate with Avaya IP Office. DATEL Call SWEET! Live is a web-based contact center management solution that uses the real-time data from Avaya IP Office to produce measurements and reports on agents and hunt groups. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/DATEL-DevLink.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 12 Jan 2009 08:00:00 GMT These Application Notes describe the configuration steps required for Tiger Hotel Pro to interoperate with Avaya IP Office 4.2. Tiger Hotel Pro is a hospitality package that allows hotel staff to carry out their day-to-day tasks. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/IPO-HotelPro.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 9 Jan 2009 08:00:00 GMT These Application Notes describe the configuration steps required for call accounting and billing functionality of the Tiger Communications Tiger 2020 Pro to successfully interoperate with Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/IPO-2020Pro.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 8 Jan 2009 08:00:00 GMT These Application Notes describe the configuration steps required in order for Tiger Communications Innovation 2020 to successfully interoperate with Avaya IP Office 4.2. Tiger Innovation 2020 is hospitality system that provides a hotel with voicemail functionality. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/IPO-Innovation.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 7 Jan 2009 08:00:00 GMT This application note describe the configuration steps required for IgeaCare ApoloDS to interoperate with Avaya IP Office. In the compliance testing, the IgeaCare ApoloDS used the analog user interface from Avaya IP Office to transfer resident calls to the nurse staff, and used the Avaya Push API to push text to nurses with Avaya 4610SW and Avaya 4625SW IP Telephones. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/ApoloDS-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 6 Jan 2009 08:00:00 GMT Updated document covering the operating system requirements for IP Office 4.2 applications ... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/218_techtip.htm Technical Tip wgctechpubs@avaya.com (Avaya Inc.) Mon, 5 Jan 2009 08:00:00 GMT A new document detailing recommendations for remote access to manager and maintain IP Office systems has been added ... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/remoteaccess/introduction.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Wed, 17 Dec 2008 08:00:00 GMT The Embedded Voicemail User Guide incorrectly listed an option to repeat the last message in the key press summary. The guide has now been corrected... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/mailboxembedded/summarymailboxoptions.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Tue, 16 Dec 2008 08:00:00 GMT The IP Office Installation documentation was quoting an incorrect SAP material code for the 1616 phone. It should have been 700450190. This has been corrected. Also the codes for headsets and headset accessories for the 1600 Series have been added ... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/installation/4201616.htm?zoom_highlight=700450190 Documentation wgctechpubs@avaya.com (Avaya Inc.) Mon, 15 Dec 2008 08:00:00 GMT The card is not included in the MTBF calculators. However the card manufacturer informs us that the card's MTBF is 845 years (good luck testing that!)... http://marketingtools.avaya.com/knowledgebase/ipoffice/general/ip500_mtbf.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Fri, 12 Dec 2008 08:00:00 GMT The section on using authorization codes has been rewritten with a example to help clarify how this feature is intended to work... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manager/html_authorization_codes.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Wed, 10 Dec 2008 08:00:00 GMT The documentation regarding the use of priority has been reinforced. Not only will QPos and ETA no longer be accurate when callers of different priority are mixed, the Voicemail Pro will deliberately not let a previously announced QPos increase... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/voicemailpro/actions_queuepositionaction.htm?zoom_highlight=increase Documentation wgctechpubs@avaya.com (Avaya Inc.) Fri, 5 Dec 2008 08:00:00 GMT The IP Office Manager documentation has been updated to clarify that the use of Do Not Disturb Exceptions does not apply to hunt group calls... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manager/telephone_donotdisturb.htm?zoom_highlight=hunt Documentation wgctechpubs@avaya.com (Avaya Inc.) Thu, 4 Dec 2008 08:00:00 GMT A section list the effect of different trunk cause codes on ARS has been added to the IP Office Manager documentation. Depending on the cause code ARS may stop targetting any lines in the same line group or stop routing the call at all... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manager/cause_codes_and_ars.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Wed, 3 Dec 2008 08:00:00 GMT These Application Notes describe the steps to configure Session Initiation Protocol (SIP) trunking between the Sotel IP Services SIP Edge Advanced Trunking solution and an Avaya IP Office telephony solution. The Avaya solution consists of Avaya IP Office, Avaya H.323, digital, and analog endpoints. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/SotelIPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Tue, 2 Dec 2008 08:00:00 GMT These Application Notes describe the configuration steps required for IgeaCare igeacom to interoperate with Avaya IP Office. In the compliance testing, the IgeaCare igeacom nurse call devices used the analog user interface from Avaya IP Office to provide connectivity between residents and staff. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/IgeacomIPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 1 Dec 2008 08:00:00 GMT These Application Notes describe the compliance testing of Imagine Soft Meteor SE with Avaya IP Office. Meteor SE is used in hospitality industries to assist with check in/check out and telephone usage authorization. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/MeteorIPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Fri, 28 Nov 2008 08:00:00 GMT The IP500 control unit was missing from the IP Office Network visio stencil. It has now been added... General http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/images/visio/Visio_Stencils_and_Template.htm?zoom_highlight=network wgctechpubs@avaya.com (WGC TechPubs) Thu, 27 Nov 2008 08:00:00 GMT voip.co.uk have been added to the list of SIP line providers who have been tested with IP Office SIP trunks... General http://marketingtools.avaya.com/knowledgebase/ipoffice/general/sip_providers.htm?zoom_highlight=voip.co.uk wgctechpubs@avaya.com (WGC TechPubs) Wed, 26 Nov 2008 08:00:00 GMT The product description incorrectly indicated that the 1603 phone had a headset socket. This is not the case and the product description has been updated accordingly. Documentation http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/productdescription/1600.htm?zoom_highlight=1603 wgctechpubs@avaya.com (WGC TechPubs) Tue, 25 Nov 2008 08:00:00 GMT The Busy Hours Call Complete figures to which different IP Office control units are tested are now included in the IP Office Product Description... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/productdescription/general.htm?zoom_highlight=bhcc Documentation wgctechpubs@avaya.com (Avaya Inc.) Mon, 24 Nov 2008 08:00:00 GMT A description of all the various IP Office licenses has been added to the IP Office Product Description including some examples of when multiple licenses are required... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/productdescription/licenses.htm Documentation wgctechpubs@avaya.com (Avaya Inc.) Fri, 21 Nov 2008 08:00:00 GMT This is a scheduled maintenance release addressing various field issues. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb100.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Wed, 19 Nov 2008 08:00:00 GMT The 4.2 Q4 2008 maintenance release improves the link between the one-X Mobile 'Extension to Cellular' status control and ... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/217_techtip.htm Technical Tip Wed, 19 Nov 2008 08:00:00 GMT These Application Notes describe the steps to configure trunking using the Session Initiation Protocol (SIP) between the COLT VoIP Access SIP Service and Avaya IP Office. The Avaya solution consists of Avaya IP Office, and various IP Telephones. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/Colt-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Wed, 19 Nov 2008 08:00:00 GMT These Application Notes describe the configuration steps required for Streamline Network Assessment Service to interoperate with Avaya IP Office. In the compliance testing, the Communicado Streamline Network Assessment Service collected and analyzed IP packets from the Avaya IP Telephones, and produced results to measure the state of the network infrastructure. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/Streamline-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Mon, 17 Nov 2008 08:00:00 GMT Announcements are now supported with an SCN using centralized Voicemail Pro, however consideration should be given to the resource requirements on VCM channels and SCN IP trunks... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/216_techtip.htm Technical Tip Mon, 10 Nov 2008 08:00:00 GMT Describes the difference in mailbox selection for calls targeted to mailboxes on different IP Office releases and how to use Voicemail Pro to customize the operation if required... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/215_techtip.htm Technical Tip Fri, 7 Nov 2008 08:00:00 GMT These Application Notes describe the configuration steps required for Zeacom Communications Center 5.0 to interoperate with Avaya IP Office. Zeacom Communications Center is a multi-channel and multi-contact solution that can handle voice, fax, web, and email contacts. The compliance testing focused on the voice integration with Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/Zeacom50-IPO.pdf Application Note wgctechpubs@avaya.com (Avaya Inc.) Thu, 13 Nov 2008 08:00:00 GMT Includes support for 1603, 1608 and 1616 phones and for handsfree announced transfer. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb099.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Wed, 12 Nov 2008 08:00:00 GMT General maintenance release for systems running IP Office 3.2. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb098.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Wed, 12 Nov 2008 08:00:00 GMT The list of SIP trunk providers tested with IP Office by Avaya has been expanded to include these several tested through the Avaya DevConnect program, adding ClubCommunications, Bandwidth.com and TelePacific... http://marketingtools.avaya.com/knowledgebase/ipoffice/general/sip_providers.htm General wgctechpubs@avaya.com (WGC TechPubs) Tue, 11 Nov 2008 08:00:00 GMT The IP Office 4.2 Q4 maintenance release includes support for handsfree announced transfers... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manager/handsfree_announced_transfer.htm Documentation wgctechpubs@avaya.com (WGC TechPubs) Fri, 07 Nov 2008 08:00:00 GMT The appearance button rules in the IP Office Installation manual have been strengthened to match those already stated in the IP Office Manager manual... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/installation/basic_button_programming.htm Documentation wgctechpubs@avaya.com (WGC TechPubs) Thu, 06 Nov 2008 08:00:00 GMT The cable required for serial connection to the DTE port of current IP Office systems is a 'straight through DB9 female to DB9 male serial cable"... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/installation/dteport.htm Documentation wgctechpubs@avaya.com (WGC TechPubs) Wed, 05 Nov 2008 08:00:00 GMT During the switch to our new authoring tool the English PDF version of Manager expanded to 24MB while the translations remained at 9MB. We have now solved the problem and fixed the cause... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/manuals/mgr/manager_en.pdf Documentation wgctechpubs@avaya.com (WGC TechPubs) Tue, 04 Nov 2008 08:00:00 GMT The details of the individual voicemail call flow action have been somewhat hidden within the documentation. They have now been promoted to their own manual... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/voicemailpro/actions_actions.htm Documentation wgctechpubs@avaya.com (WGC TechPubs) Mon, 03 Nov 2008 08:00:00 GMT An explanation of the various fields used in the one-X Mobile client configuration file has been added to the IP Office Manager help... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manager/one_x_mobile_client.htm Documentation wgctechpubs@avaya.com (WGC TechPubs) Fri, 31 Oct 2008 08:00:00 GMT The instructions for this had gone missing from the Voicemail Pro manuals. The instructions have now been reinserted... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/voicemailpro/email_switching_to_mapi.htm Documentation wgctechpubs@avaya.com (WGC TechPubs) Thu, 30 Oct 2008 08:00:00 GMT A reminder about how the IP Office Knowledge Base can be used to provide feedback on IP Office documentation... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/214_techtip.htm General wgctechpubs@avaya.com (WGC TechPubs) Wed, 29 Oct 2008 08:00:00 GMT This technical tip describes the repair procedure for the EMEA/APAC regions for phones with hook switch problems... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/213_techtip.htm Technical Tip wgctechpubs@avaya.com (WGC TechPubs) Tue, 28 Oct 2008 08:00:00 GMT We have to reemphasize the warning regarding using the ExtendDirectoryLimit options for IP Office and how it may impact the IP Office and IP Office applications... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manager/config_forms_sourcenumbers.htm?zoom_highlight=ExtendDirectLimit General wgctechpubs@avaya.com (WGC TechPubs) Fri, 24 Oct 2008 08:00:00 GMT The full search provided within the IP Office 4.2 section now supports an option to select searching images. This is in addition to the existing HTML and PDF options. A more advanced separate image search with thumbnails of the results (a la Google image search) is being worked on... http://marketingtools.avaya.com/knowledgebase/ipoffice/search/find.php?zoom_query=1608&zoom_cat=2 General wgctechpubs@avaya.com (WGC TechPubs) Thu, 23 Oct 2008 11:00:00 GMT The IP Office Installation manual has been updated to clarify the method (supported with IP Office 4.2) by which extension can be swapped through configuration changes that only require a merge rather than a reboot... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/installation/swapping_extension_users.htm Documentation wgctechpubs@avaya.com (WGC TechPubs) Tue, 21 Oct 2008 08:00:00 GMT The details of when interactive button menus are used have be updated. It now lists which phones use these menus, for which button functions, and the restriction of using User/Group buttons at the same time... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manager/button_maps_interactive_button_menus.htm Documentation wgctechpubs@avaya.com (WGC TechPubs) Mon, 20 Oct 2008 08:00:00 GMT IP Office TAPI is now able to report and set the user User Rights and Priority. However for existing TAPI application this may require increases to the buffer size used for messages... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/ctitapilink/tapilink.htm Documentation wgctechpubs@avaya.com (WGC TechPubs) Fri, 17 Oct 2008 08:00:00 GMT The IP Office SoftConsole directory can include user, hunt groups and IP Office system directory entries. However when any of these are changed, to update its directory SoftConsole must be restarted... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/softconsole/directories.htm Documentation wgctechpubs@avaya.com (WGC TechPubs) Thu, 16 Oct 2008 09:00:00 GMT The IP Office Manager documentation has previously incorrectly indicated that the SoftConsole directory includes users marked as beign Ex-Directory in the IP Office configuration. This is not the case and the latest IP Office Manager documentation has been updated... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manager/config_forms_useruser.htm?zoom_highlight=Ex+Directory Documentation wgctechpubs@avaya.com (WGC TechPubs) Wed, 15 Oct 2008 08:00:00 GMT This function applies not just to calls answered by the SoftConsole but also to calls presented to the SoftConsole and then answered elsewhere, for instance when several SoftConsole operators work in a group. Thus it is potentially possible to reclaim a call that was answered and then transferred by another operator. Thus this function should be used with care... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/softconsole/reclaimcalls.htm Documentation wgctechpubs@avaya.com (WGC TechPubs) Tue, 14 Oct 2008 08:00:00 GMT The SoftConsole documentation has been updated to clarify that SoftConsole users are not supported on softphones. The SoftConsole user must use a physical phone extension (analog, DS or H323)... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/softconsole/getstarted.htm Documentation wgctechpubs@avaya.com (WGC TechPubs) Mon, 13 Oct 2008 08:00:00 GMT The Phone Manager 100 user and unlimited user licenses (for Phone Manager Pro and PC Phone Manager Softphoneare) are no longer available from Avaya. Existing licenses are still supported and will work. The Phone Manager licenses list in the IP Office Installation manual has been updated to match... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/installation/license_keys_phone_manager.htm Documentation wgctechpubs@avaya.com (WGC TechPubs) Fri, 10 Oct 2008 09:00:00 GMT Notes on the display options available when using a Visual Voice button have been added to the IP Office Manager documentation... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manager/emulations_visual_voice.htm Documentation wgctechpubs@avaya.com (WGC TechPubs) Thu, 9 Oct 2008 09:00:00 GMT The IP Office Knowledge Base site now also hosts a news feed for IP Office application notes... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/rss2html.php?XMLFILE=appnotes.xml&TEMPLATE=feed_template.html General wgctechpubs@avaya.com (WGC TechPubs) Wed, 8 Oct 2008 09:00:00 GMT As you may notice, this page has changed in appearance. The contents below are now read from an IP Office Knowledge Base news feed. If you use a browser that supports feeds you can subscribe to the feed by clicking on the feed icon... http://marketingtools.avaya.com/knowledgebase/ipoffice/general/index.php General wgctechpubs@avaya.com (WGC TechPubs) Mon, 6 Oct 2008 12:00:00 GMT This Technical Tip is to advise customers of a potential issue with T1/PRI lines configured for NI2 that may occur on upgrades or new installations with IP Office releases 4.1(15) and 4.2(4)... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/212_techtip.htm Technical Tip wgctechpubs@avaya.com (WGC TechPubs) Fri, 29 Aug 2008 12:00:00 GMT This Technical Tip is to advise customers about an issue in Voicemail Pro 4.2(19) with customized call flows where the user name, group name, or module name contains accented or non-English characters... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/211_techtip.htm Technical Tip wgctechpubs@avaya.com (WGC TechPubs) Fri, 29 Aug 2008 12:00:00 GMT Editing and Creating Voicemail Collect Short Codes in IP Office Manager 4.1(15)+. Voicemail Collect short codes generally use constant strings in the Telephone Number field, but if they are configured without enclosing the string in quotes any special characters (See "Short Code Characters" in Manager help file) are processed causing a mismatch with the required Voicemail start point... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/210_techtip.htm Technical Tip wgctechpubs@avaya.com (WGC TechPubs) Fri, 29 Aug 2008 12:00:00 GMT The list of tested SIP trunk providers now includes the Spainish providers VozTelecom and Awavoz. http://marketingtools.avaya.com/knowledgebase/ipoffice/general/sip_providers.htm General wgctechpubs@avaya.com (WGC TechPubs) Thu, 21 Aug 2008 12:00:00 GMT IP Office 4.2 Direct SMDR Output. This Technical Tip is to advise customers about a potential issue with the direct output of SMDR records introduced in IP Office 4.2 software... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/209_techtip.htm Technical Tip wgctechpubs@avaya.com (WGC TechPubs) Tue, 19 Aug 2008 12:00:00 GMT Hook Switch Issues on Selected Avaya Telephones http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/208_techtip.htm Technical Tip wgctechpubs@avaya.com (WGC TechPubs) Tue, 19 Aug 2008 12:00:00 GMT General Availability of IP Office 4.2 http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb097.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Mon, 11 Aug 2008 12:00:00 GMT Avaya one-X Mobile and Mobile Call Control for IP Office http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/206_techtip.htm Technical Tip wgctechpubs@avaya.com (WGC TechPubs) Mon, 11 Aug 2008 12:00:00 GMT General Availability of IP Office 4.1 Q2 2008 Maintenance Release http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb096.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Mon, 11 Aug 2008 12:00:00 GMT These Application Notes document compliance testing the SoLo Server with Avaya IP telephones controlled by Avaya IP Office. The SoLo Server runs on a Microsoft Server and enables users of telephones controlled by IP Office to use their mobile telephones in a cooperative manner with their desk telephones. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/SoLo-IPO.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Fri, 1 Aug 2008 12:00:00 GMT These Application Notes describe the steps to configure Session Initiation Protocol (SIP) trunking between the Club Communications VoIP Network and an Avaya IP Office telephony solution. The Avaya solution consists of Avaya IP Office and Avaya H.323, digital, and analog endpoints. Club Communications ltd is a member of the Fixed Service Providers Association and a member of the Internet Telephony Service Providers Association. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/ClubCommSIPIPO.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Fri, 1 Aug 2008 12:00:00 GMT These Application Notes describe the procedures for configuring CyTrack Unified Communications Suite (UCS) with Avaya IP Office. CyTrack UCS is an enabling modular suite of products that provide business benefits and functionalities such as call control, call recording, queue management, call detail record reporting, interactive voice response and telemarketing call management. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/CyTrack-IPO.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Fri, 1 Aug 2008 12:00:00 GMT These Application Notes describe the compliance testing of Imagine Soft CLARity with Avaya IP Office. CLARity is a call accounting program which processes Call Detail Records generated by IP Office. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/CLARity-IPO.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Fri, 1 Aug 2008 12:00:00 GMT General Availability of IP Office 3.2 Q2 2008 Maintenance Release http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb095.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Fri, 11 Jul 2008 12:00:00 GMT VPN Telephone Deployment Guide for IP Office http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/205_techtip.htm Technical Tip wgctechpubs@avaya.com (WGC TechPubs) Tue, 10 Jun 2008 12:00:00 GMT IP500 ATM-4U Interoperability with Mobile or Cellular Devices http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/204_techtip.htm Technical Tip wgctechpubs@avaya.com (WGC TechPubs) Tue, 10 Jun 2008 12:00:00 GMT This document provides a reference on how to set up the Avaya Unified Communications for Small Business solution... http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/manuals/UC_for_Small_Business_Solutions.pdf General wgctechpubs@avaya.com (WGC TechPubs) Wed, 21 May 2008 12:00:00 GMT These Application Notes describe the configuration steps required for Metropolis ProfitWatch Hotel Call Accounting System to successfully interoperate with Avaya IP Office. Metropolis ProfitWatch is a call accounting system that interoperates with Avaya IP Office connected over an IP connection. Call Detail Records (CDR) are generated by Avaya IP Office and sent to the Metropolis ProfitWatch call accounting system where the CDR records are processed for various purposes; including tracking incoming, outgoing, and internal calls for alarm, billing and reporting purposes. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/profitwatch-ipo.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Thu, 1 May 2008 12:00:00 GMT Metropolis OfficeWatch is a call accounting system that interoperates with Avaya IP Office connected over an IP connection. Call Detail Records (CDR) are generated by Avaya IP Office and sent to Metropolis OfficeWatch where the CDR records are processed for various purposes; including tracking incoming, outgoing, and internal calls. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/officewatch-ipo.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Thu, 1 May 2008 12:00:00 GMT Avaya IP Office CCC V5.0.56 Q1 2008 Maintenance Release http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb094.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Mon, 7 Apr 2008 12:00:00 GMT CCC Call Waiting Issue http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/202_techtip.htm Technical Tip wgctechpubs@avaya.com (WGC TechPubs) Mon, 7 Apr 2008 12:00:00 GMT These Application Notes describe the configuration steps required for Envox CT Connect to interoperate with Avaya IP Office. Envox CT Connect is a Computer Telephony Integration (CTI) middleware platform that provides call control and monitoring functionality through various application programming interfaces to end user applications. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/getfile25.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Tue, 1 Apr 2008 12:00:00 GMT These Application Notes describe the configuration steps required for Hansen Software Corporation Call Accounting application (CASH+) to work with Avaya IP Office. CASH+ is a call accounting solution that provides detail and summary reports over a full range of business needs. Call Detail Records (CDR) from Avaya IP Office are sent over a WEB infrastructure to the CASH+ server where records are captured and saved. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/getfile24.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Tue, 1 Apr 2008 12:00:00 GMT These Application Notes detail the steps for configuring a Virtual Private Network (VPN) between three sites using the Edgewater Networks EdgeMarc 4500 VoIP VPN Appliance to support an Avaya Communication Manager and Avaya IP Office network. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/getfile23.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Tue, 1 Apr 2008 12:00:00 GMT General Availability of IP Office 4.1 Q1 2008 Maintenance Release http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb093.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Fri, 28 Mar 2008 12:00:00 GMT IP Office Software Support Policy http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/201_techtip.htm Technical Tip wgctechpubs@avaya.com (WGC TechPubs) Mon, 3 Mar 2008 12:00:00 GMT General Availability of IP Office 3.0DT Q1 2008 Maintenance Release http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb092.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Tue, 26 Feb 2008 12:00:00 GMT These Application Notes describe the steps for configuring the Juniper Secure Services Gateway for Avaya IP Office to support Avaya VPNremote Phone and Phone Manager Pro. This solution can be used for a remote worker who wants to use a multi-button telephone and have the same functionality as a local worker telephone co-located with the IP Office. The sample configuration presented in these Application Notes utilizes a policy-based IPSec VPN and XAuth enhanced authentication. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/ipo-jun-ssg5.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Fri, 1 Feb 2008 12:00:00 GMT These Application Notes describe the procedures for configuring the Foundry Networks FastIron SuperX Switch to provide inline Power over Ethernet (PoE) to Avaya 1600/4600/9600 Series IP Telephones. The Avaya IP telephones register to Avaya Communication Manager and the Avaya G11 PSTN Gateway. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/getfile21.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Fri, 1 Feb 2008 12:00:00 GMT These Application Notes describe the procedures for configuring the Foundry Networks FastIron Edge Switch to provide inline Power over Ethernet (PoE) to Avaya 1600/4600/9600 Series IP Telephones registered to Avaya Communication Manager and the Avaya G11 PSTN Gateway. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/getfile20.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Fri, 1 Feb 2008 12:00:00 GMT These Application Notes describe the compliance testing of the NovaLink NovaMail voice mail system connected to Avaya IP Office via an H.323 trunk. These Application Notes contain an extensive description of the configurations for both NovaLink NovaMail and Avaya IP Office. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/NovaMailH323IPO.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Fri, 1 Feb 2008 12:00:00 GMT These Application Notes describe a solution for supporting wireless voice traffic over an Avaya IP Telephony infrastructure using Colubris Intelligent Mobility Solution. The solution consists of the Colubris Networks MultiService Controller 5000 Series managing multiple Colubris Networks MultiService Access Points 300 Series (MAP-330s). Avaya Wireless IP Telephones gained network access through the Colubris MAP-330s and registered with Avaya IP Office. The Avaya Voice Priority Processor (AVPP) was used to support SpectraLink Voice Priority (SVP) on the Avaya Wireless IP Telephones. Emphasis of the testing was placed on verifying prioritization of VoIP traffic on calls associated with the Avaya 3600 Series Wireless IP Telephones. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/Colubris-IPO.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Fri, 1 Feb 2008 12:00:00 GMT These Application Notes describe the configuration steps required for IgeaCom Emergency Response devices by IgeaCare Systems Inc., to connect and interoperatewith Avaya IP Office. IgeaCom Emergency Response devices are hardware devices that interface with the analog capabilities of Avaya IP Office and appropriately alert various Avaya IP Office telephones when activated. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/IPO40-IgeaCom.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Fri, 1 Feb 2008 12:00:00 GMT These Application Notes describe the configuration steps required for LightNet Complex IPO Play! Statistics to successfully interoperate with Avaya IP Office. IPO Play! Statistics collects statistical information of all calls in an Avaya IP Office and accumulates the information in a database, which can then be viewed using a Web browser. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/ipo-lncips.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Fri, 1 Feb 2008 12:00:00 GMT Avaya 5410 Upgrade Issue http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techbulls/tb091.pdf Technical Bulletin wgctechpubs@avaya.com (WGC TechPubs) Wed, 23 Jan 2008 12:00:00 GMT IP Office SIP Primer http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/bulletins/techtips/200_techtip.htm Technical Tip wgctechpubs@avaya.com (WGC TechPubs) Wed, 23 Jan 2008 12:00:00 GMT These Application Notes describe the procedures for configuring Avaya IP Office Delta Server to work with Telesoft PSwitchView. PSwitchView is a Windows-based call analysis software program that collects and reports on the Station Message Detail Reporting (SMDR) information generated by Avaya IP Office Delta Server. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/PSV-IPO.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Tue, 1 Jan 2008 12:00:00 GMT These Application Notes describe the configuration steps required for Resource Software International Shadow Call Management Software (CMS) to work with Avaya IP Office. Shadow CMS is a flexible, feature rich application that captures Simple Message Detail Records (SMDR) / Call Detail Records (CDR) from the Avaya IP Office. Call activity can be reported by extension, trunk, account code, and authorization code. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/IPO40-rsishadow.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Tue, 1 Jan 2008 12:00:00 GMT These Application Notes describe the configuration steps required for Resource Software International (RSI) Revolution Web Call Accounting to work with Avaya IP Office. Revolution Web is a comprehensive, browser based call accounting solution providing detail, summary, and graphical reporting. It is a flexible, feature rich application that enables the capture of Simple Message Detail Records (SMDR) / Call Detail Records (CDR) from Avaya IP Office. Application Note http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/ipo40-rsirevweb.pdf wgctechpubs@avaya.com (WGC TechPubs) Tue, 1 Jan 2008 12:00:00 GMT These Application Notes describe the procedures for configuring LightNet Complex IPO InPhoneMachine to use Avaya IP Office to place notification calls to both internal and external users. IPO InPhoneMachine is an application designed for the automated delivery of voice messages to a group of users in a minimal period of time without the need for a human operator. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/getfile10.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Tue, 1 Jan 2008 12:00:00 GMT Resource Software International Visual Rapport is a visual communication console application that provides telephone features, telephone status, and screen pop capabilities at the extension users client computer. These Application Notes describe the configuration steps required for Visual Rapport features such as Answer, Hang Up, Hold, Transfer, Park, and screen pop, to interoperate with Avaya IP Office systems. http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/manuals/appnotes/IPO40-rsivisrap.pdf Application Note wgctechpubs@avaya.com (WGC TechPubs) Tue, 1 Jan 2008 12:00:00 GMT