A slow flashing green lamp on an 
appearance button indicates an alerting call. This may also be accompanied by ringing and by the message lamp flashing.
Selected Button
If the button also has a red lamp (
) that indicates that it is already the selected button that will be used if you lift the handset or go off hook in any other way. If that in the case you can answer the call in the following ways:
To answer a call on the selected button: = Red on, Slow green flash.
| 1. | Select the method which you want to use to talk to the caller: |
| • | To quiet the ringing, press the >> double-arrow soft key and then press the Ignore soft key. The call will still continue alerting visually and can be answered or ignored. |
| • | To redirect the call to voicemail, press the >> double-arrow soft key and then press the To VM soft key. |
| • | To answer the call using the handset, lift the handset. |
| • | To answer the call handsfree, press the  SPEAKER key. |
| • | To answer the call on a headset, press the  HEADSET key. |
| • | Just pressing the key will answer the call either on the speaker or headset depending on the phones audio path setting. |
| 2. | The green lamp will stop its slow flash. Once you have answered the call, you can switch between talk modes: |
| • | To switch to using the handset, lift the handset. |
| • | To switch to handsfree, press the SPEAKER key. If you were using the handset you can now safely replace it. |
| • | To switch to headset mode, press the HEADSET key. If you were using the handset you can now safely replace it. |
| • | If you have answered the call on the speaker or headset, pressing the SPEAKER or HEADSET key again before you select another mode will end the call. |
| • | Just pressing the key or any other appearance button will put the call on hold. |
Answering Another Call
If the button that with a slow green flash does not have a red light, it is not the currently selected button. That may be because you are already on a call on another button. If that is the case, answering the new call will automatically put the existing call on hold.[1]
| 1. | Using the  up and down  arrow keys, you can scroll the display to see details of the waiting call. |
| • | To quiet the ringing, press the >> double-arrow soft key and then press the Ignore soft key. The call will still continue alerting and can be answered or ignored. |
| • | To redirect the call to voicemail, press the >> double-arrow soft key and then press the To VM soft key. |
| 2. | Press the flashing green appearance button to answer the new call and put the existing call on hold. The call will be answered using which ever talk mode you were already using for the existing call. |
Notes
| 1. | This guide assumed that auto hold is enabled (the default). The system administrator can disable auto hold for the system, in which case calls are automatically disconnected rather than held. |
© 2009 AVAYA
15-601040 Issue 02.c.-
11:10, 10 September 2009
(answeringcall.htm)
Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing
by Avaya before they become applicable to any particular order or contract. The company reserves the right to
make alterations or amendments at its own discretion. The publication of information in this document does not
imply freedom from patent or any other protective rights of Avaya or others.
All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other
trademarks are the property of their respective owners.
Last Modified: 26/02/2009
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1608/1616: Call Handling