Call Coverage Buttons

$Show\Hide Navigation$ 1608/1616: 1608/1616 > Appearance Buttons/Menu

Each call coverage button is associated with another user on your telephone system. The button allows you to be alerted when that user has an unanswered call still ringing. You can view the details of the call and answer it if required.

The settings of the user being covered control how long it rings at their phone before it also starts alerting on your call coverage button for that user. Call coverage appearance buttons are not supported between users on different systems in a Small Community Network.

If you have any bridged appearance and or call coverage buttons, you can set the type of ringing (coverage ring) that should be used when a call alerts on any of those buttons. The options are to use normal ringing, a single non-repeated ring (abbreviated ring) or no ring. The coverage ring setting is only used if you do not already have a connected call. If you already have a connected call in progress, the shorter of your coverage ring and the system administrator set attention ring settings is used.

Call Coverage Button Lamps

The following lamp states are used by appearance buttons configured to be call coverage buttons.

Button Lamps		Call Coverage Button State
	Red off. Green off.	Idle The button is not in use.
	Red off. Green slow flash.	Alerting The call coverage is alerting for an unanswered call at the covered user's phone. This is accompanied by ringing. If the user is already on a call, only a single ring is given.
	Red on. Green slow flash.	Alerting + Selected As above but Ringing Line Preference has made this the user's current selected button.
	Red on. Green on.	In Use Here The user has answered the call requiring coverage.
	Red off. Green fast flash.	On Hold Here The covered call has been put on hold by the call coverage button user.

Call Coverage Button Display

	Idle By default the display shows the name of the user being covered and Cov. In this state the button cannot be used to make calls or perform other actions.
	Alerting If the covered user has any alerting call, when their call coverage time is reached the call will also being alerting on your call coverage button for that user. You can answer the call by pressing the button.
	Connected When you use the call coverage button to answer the call, it becomes your call.
	On Hold When you put the call on hold, the
	Held If the call is from another internal user and they put the call on hold, the held state is indicated. You can retrieve the call from hold by pressing the call coverage button again.

© 2009 AVAYA
15-601040 Issue 02.c.-
11:10, 10 September 2009
(call_coverage_buttons.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 03/03/2009