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Line Appearance Buttons

Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone system. The button also allows you to see when the line is in use by other users.

For incoming calls, the telephone system still determines the destination for the call. That may be a user or group. However, if you have a line appearance button for the line, you will see that there is a call alerting and can answer it if required.

•Private Lines
Special behaviour is applied to calls where the user has both a line appearance for the line involved and is also the Incoming Call Route destination of that call. Such calls will alert only on the Line Appearance button and not on any other buttons. These calls will also not follow any forwarding.

 

Line Appearance Button Lamps

The following lamp states are used by appearance buttons configured to be line appearance buttons.

Button Lamps

Line Appearance Button State

button none on

Red off.

Green off.

Idle
The associated line is not in use.

button red on

Red on.

Green off.

Idle + Selected
The associated line is not in use but the button is the user currently selected button.

button green on

Red off.

Green slow flash.

Alerting
The line is ringing at it incoming call route destination. This is accompanied by ringing. If the user is already on a call, only a single ring is given.

button

Red on.

Green slow flash.

Alerting + Selected
As above but Ringing Line Preference has made this the user's current selected button.

button green on

Red off.

Green on.

In Use Elsewhere
The line is in use.

button

Red on.

Green on.

In Use Here
The user has answered the line, made a call on it or bridged into the call on the line.

button green on

Red off.

Green fast flash.

On Hold Here
The call on the line has been put on hold by this user.

button green on

Red off.

Green flash.

On Hold Elsewhere
The call on the line has been put on hold by another appearance button user.

button green on

Red off.

Green broken flash.

Inaccessible
The button pressed is not accessible. The call is still dialing, ringing, routing or cannot be bridged into.

 

 

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© 2009 AVAYA
15-601040 Issue 02.c.-
11:10, 10 September 2009
(line_appearance_buttons.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 10/09/2009