Upgrading the Core Software

$Show\Hide Navigation$ IP Office Installation: Additional Processes

The installed IP Office Manager includes .bin core software files appropriate to the software level. It can be used to load those .bin file into the control unit and modules within the IP Office system.

WARNINGS

•	Check IP Office Technical Bulletins Check the latest IP Office Technical Bulletin for the IP Office software release before proceeding any further. It may contain information relating to changes that occurred after this document was completed. Bulletins are available from http://support.avaya.com.

•	WAN3 10/100 Modules Upgrade each WAN3 10/100 module separately and only after having upgraded the control unit and any other expansion modules.

•	Upgrading pre-Level 2.1 Systems For IP Office Systems with software Level 2.0 or earlier, the upgrade procedure must be done from a PC with a fixed IP address on the same subnet and LAN segment as the IP Office.

•	Multi-Stage Upgrades Due to the need to adjust internal memory allocation and configuration storage, for some upgrades the control unit may need to perform multi-stage upgrade process. The table below indicates the require upgrade paths.

Control Unit	.bin File	Unvalidated Only	Validated
IP406 V2	ip406u.bin	–	2.1 > 3.0 > 3.0(999) > 3.1 > 3.1(999) > 3.2 > 5.0.
IP412	ip412.bin	1.3 > 2.1	2.1 > 3.0 > 3.1 > 3.2 > 5.0.
IP500	ip500.bin	–	4.0.0 > 5.0.

•	Multiple Managers If more than one copy of Manager is running it is possible for the IP Office to request BIN files from a different Manager from the one that started the upgrade process. Ensure that only one copy of Manager is running when upgrading an IP Office system.

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Other IP Office Applications
Upgrading the core software of the IP Office control unit may require upgrades to associated software. Typically IP Office is compatible with the previous release of most IP Office applications, however for each IP Office core software release there may be exceptions. These exceptions will be detailed in the Technical Bulletin for the IP Office core software release.

Information Required

•	o System Password - For a new or defaulted system this is password.

Tools Required

•	o Manager PC - The Upgrade Wizard tool is part of the Manager application.

Procedure: Upgrade Procedure

1.	Using Manager, click and receive the configuration from the IP Office. If not already done this action creates a BOOTP entry in Manager for the IP Office system. This action also confirms communication between the Manager PC and the IP Office.

2.	Select File \| Save Configuration As... and save a copy of the configuration file onto the PC. This action should be completed before upgrading any IP Office system.

3.	Select File \| Advanced \| Upgrade.

4.	The UpgradeWiz is started and scans for IP Office modules using the Unit/Broadcast address. Adjust this address and click Refresh if the expected modules are not shown.

5.	For each the control unit and module found, the UpgradeWiz displays the module type, its current version of software installed in the unit and the software version of the .bin file that Manager has available.

6.	For those units and modules where manager detects that it has a higher version available, the tick box next to the unit or module is automatically selected.

7.	If any of the modules have pre-version 2.1 software installed, untick the Validate option.

�	If this is the case, only continue with the upgrade process using a PC with a fixed IP address on the same LAN domain and physical LAN segment as the IP Office control unit.

8.	If a multi-stage upgrade is necessary, use the following additional steps to select the appropriate interim software:

�	Right-click on the upgrade wizard and click Select Directory. Locate and select the directory containing the bin file for the intermediate software level.

�	The upgrade wizard should now list just the control unit as having upgrade software available. For the remainder of the upgrade as detailed below, the upgrade can be rerun again select the final software for the control unit.

9.	For those modules which you want to upgrade, tick the check box. For modules where a later version of software is available the check box may have already been automatically ticked. If doing a multistage upgrade, only the control unit is selectable for the first stage.

�	For systems including WAN3 modules, untick the WAN3 modules. Each WAN3 module should be upgraded separately once the control unit and modules in the same system have been upgraded.

10.	Select Upgrade.

11.	The system password will be requested. Enter it and click OK.

12.	Validated Upgrade If using the Validated option, a number of actions take place as follows;

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Firstly the upgrade wizard performs initial checks on the amount of free RAM memory available in the IP Office system to temporarily store the new BIN files during the upgrade process. If insufficient memory is available, you will be prompted whether to continue with an off-line upgrade or cancel upgrading.

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If offline is selected, the IP Office is rebooted into offline mode. It may be necessary to use the Refresh option within the Upgrade Wizard to reconnect following the reboot. Validate upgrade can then be attempted to again check the amount of available RAM memory for transfer of BIN files. If the memory is still insufficient, the option is offered to either do an unvalidated upgrade or cancel.

�	The bin files required are transferred to the system and stored in temporary memory.

�	Once all the files have been transferred, the upgrade wizard will prompt whether it okay to proceed with the upgrade process. Select Yes to continue.

�	Each module being upgraded will delete its existing core software, restart and load the new software file that was transferred. This process may take several minutes for each unit. Do not cancel or close the upgrade wizard while this process is running.

13.

Unvalidated Upgrade
This method of upgrading should be avoided unless absolutely necessary. It is only required for IP Office systems with pre-2.1 software and should only be done from a Manager PC with a fixed IP address running on the same LAN segment and subnet as the IP Office system. During the upgrade the units and modules erases their current software and then request the new software file from Manager.

14.	Following the upgrade check that the upgrade wizard now shows that the selected units and modules have upgraded. It may be necessary to select Refresh to update the information in the upgrade wizard display.

15.	Repeat the process as required. For example if doing a multi-stage control unit upgrade or if there are WAN3 modules in the system that are being upgraded separately.

© 2009 AVAYA
15-601042 Issue 20.i.-
10:12, 18 November 2009
(upgrading_the_core_software.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 16/07/2009