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Accessing Your Mailbox and Messages

The method below is the default method available to all users to access their own mailbox. If you have IP Office Phone Manager or an Avaya digital telephone you may be able to access your mailbox using them. Refer to the user guide for Phone Manager or the telephone.

Your system administrator can also configure other methods of access including access to your mailbox from other phones and access to hunt group mailboxes.

 

To log in to your mailbox:

1.Dial *17 from your own extension.
2.If your mailbox has an access code set, you will be prompted to enter it. Enter you access code.
3.You will hear a prompt telling you how many messages you have. The voicemail system will start playing your new messages.

 

Once you have accessed your mailbox, you can use the following controls:

Press

Action

1

Play old messages.

2

Play saved messages.

3

Edit mailbox greeting. For more information, see Changing your Greeting.

4

Delete current message.

5

Save current message.

*04

Change mailbox access code. For more information, see Changing the Mailbox Access Code.

*05

Record your name.

*4

Hear Help Prompts.

8

Exit.

 

IMPORTANT
Once a new message has been listened to, it is marked as 'old' and is automatically deleted after 24 hours. If you do not want the message deleted, you must mark it as 'saved' by pressing 5 whilst listening to the message.

 

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© 2009 AVAYA
15-604067 Issue 07.a.-
14:32, 06 July 2009
(accessingyourmailbox.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 13/12/2008