Centralized Call Log

Each users' centralized call log can contain up to 30 call records for user calls (10 on IP412 and IP406 V2 systems). When this limit is reached, new call records replace the oldest record.

That call log is can be displayed on the phone, by pressing Call Log, when the user is using a 1608 or 1616 Series phone. The user can use the call log to make calls or to store as a personal speed dial. They can also edit the call log to remove records.

The centralized call log moves with the user if they log on and off from different phones, including if they hot desk within a Small Community Network.

Information

Description

Name

The name, of the caller or the party called, if available. Up to 31 characters.

This text is similar to that shown on the phone display of 1600 Series phones. For example, on forwarded call details of the original target and the caller name are included, eg. Bob > Sue.

Number

The number associated with the call. Up to 31 digits.

Tag

A text tag can be associated with calls by several different methods. See Call Tagging. Up to 31 characters. The tag is not shown within the call log display on phones.

Time and Date

The time and date of the call using the IP Office system time.

Duration

The call duration. For outgoing and answered calls this is the call connection time. For missed calls this is the call ringing time.

Record Type

Call log records can be Incoming, Outgoing or Missed. Note that these are calls to or from the user, not the phone, so it can include IP Office calls handled through a twinned device, mobile call control, one-X Mobile Client or Phone Manager Telecommuter mode.

•	Incoming Calls to the user that the user then answered. This includes calls that the user answers on a twinned device. This also includes outgoing calls that are transferred to and answered by the user.

•	Outgoing Calls made by the user.

•	Missed Calls to the user that they did not answer. This includes calls while the user is logged off or in Do Not Disturb state.

•	Missed call records include an indication of what happened to the missed call. Options are Answered by Another, Answered by Voicemail or Lost (not answered on the IP Office).

•	Missed call records are also marked as either acknowledged or unacknowledged. If the user's call log contains any unacknowledged call log records, the Call Log lamp is lit when using a 1608 or 1616 phone. From the phone, viewing an unacknowledged record changes it to acknowledged.

•	If the user has also be configured to included missed hunt group calls in their call log, those are also marked as acknowledged or unacknowledged.

Count

The number of times a matching call has been logged. A matching call is one with the same name, number and type. Only one record is kept for matching calls, with the count increased by 1 and using the time and date of the most recent matching call.

If missed hunt group calls are also being logged, the IP Office stores up to 10 call records for each hunt group. When this limit is reached, new call records replace the oldest record.

The following controls exist for which users have their calls included in the centralized call log and which calls are included.

This is not a comprehensive list. However it summarizes how the user call log is used in some common call scenarios.

Scenarios	User Call Log Notes
Authorization / Account Codes	Account and authorization codes used as part of a call are not included in user call logs.
Automatic Callback	If answered, they will show as an outgoing call to the target.
Application Calls	Calls made and answered using IP Office applications (including CTI interfaces) are logged as if the user made or answered the call using an extension.
Conference Calls	Conference calls are not included in the user call log.
Hold	When a user holds and then un-holds a call, the call duration includes the time the call was on hold.
Follow-Me	Calls to the user still appear in their user call log. The follow me calls do not appear in the user call log of the user who was the follow me destination.
Forward on Busy	If the forwarded call is answered, the forwarding user will have a Missed - Answered by Other call log record. If the forwarded call times out to voicemail, the user will have a Missed - Answered by Voicemail call log record.
Forward on No Answer
Forward Unconditional	When forwarding to another number, there will be no record of forwarded calls in the forwarding users call log. When using the To Voicemail option, the forwarded call will by logged as a Missed - Answered by Voicemail call record.
Page Calls	Page calls are not included in any user call logs unless the page is answered (by pressing Conference). When answered the page is logged as a normal call between the two users involved.
Park	Retrieving a call from Park (even if the user is the one who parked the call) is logged as a incoming call.
Short Codes	Calls are only logged if they result in a call being made or a call being answered. Calls made using Break Out are not included.
Small Community Network	The user's call log records are stored by the IP Office system that is their home system, ie. the one on which they are configured. When the user is logged in on another system, new call log records are sent to the user's home system, but using the time and date on the system where the user is logged in. Hunt group call log records are stored on the IP Office system on which the hunt group is configured.
Suppressed Digits	Calls made with digit suppression enabled (AD Suppress button) are not included in the users call log.
Transfers	If the user answers and accepts a supervised transfer, they will have a incoming calls records. One for the transfer enquiry call and one for the transferred call. If the user is the target of an unsupervised transfer, they will have an Incoming or Missed call log. Note that even if the call being transferred was originally an outgoing call, for the user answering the transfer it is logged as a incoming call.
Twinning and Mobility	When a user has a twinned device (either internal twinning or mobile twinning), the user's call log operates regardless of which device the user uses to make or answer calls. Calls between the twinned devices, ie. the user transferring a call between devices, are not included in their call log. This includes calls made using mobile call control or a one-X Mobile client.

Setting	Targeted User	Covering User
Off (Default)	Nothing	Answered Call
On	Missed Call	Answered Call