SMDR

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System | CDR/SMDR

Using a specified IP address, the IP Office can send a call record for each completed call.

For IP Office 4.2+, the system can be configured to send SMDR call log records rather than CDR records. This removes the need to have a the IP Office Delta Server application installed on a PC.

For IP Office 5.0+, support for CDR format records has been dropped.

System \| CDR
Control Unit	SOE , IP403 , IP406 V1 , IP406 V2 , IP412 , IP500 .
Software Level	3.1 to 4.2.
Mergeable	Pre-3.2 , 3.2+ .

•	Output: Default = No Output. Select the type of call record that the IP Office should output via IP.

•

No Output

•	CDR Only: Software level = 3.2 to 4.2 only. Send call records using the CDR setting below.

•	SMDR Only: Software level = 4.2+. Send call records using the SMDR settings below.

SMDR Settings

These settings are shown if SMDR Only is selected as the Output. For further details refer to Appendix: SMDR.

•	IP Address: Default = 0.0.0.0 (Listen). The destination IP address for SMDR records.

•	The address 0.0.0.0 puts the IP Office control unit in listen mode on the specified TCP port. When a connection is made on that port, all SMDR records in the buffer are provided.

•	TCP Port: Default = 0. The destination IP port for SMDR records.

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Records to Buffer: Default = 500, Range = 10 to 3000.
The IP Office can cache up to 1500 SMDR records if it detects a communications failure with destination address. If the cache is full, the IP Office will begin discarding the oldest records for each new record. For IP Office 4.2+ the maximum number of records that can be buffered has been increased to 3000 for all systems other than the Small Office Edition.

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Call Splitting for Diverts: Default = Off.
When enabled, for calls forwarded off-switch using an external trunk, the SMDR produces separate initial call and forwarded call records. This applies for calls forwarded by forward unconditional, forward on no answer, forward on busy, DND or mobile twinning. It also applies to calls forwarded off-switch by an incoming call route. The two sets of records will have the same Call ID. The call time fields of the forward call record are reset from the moment of forwarding on the external trunk. For full details see SMDR Call Records.

CDR Settings

These settings are shown if CDR Only is selected as the Output. CDR is not supported for IP Office Release 5 and higher.

A number of different CDR formats can be selected to match the requirements of the call logging/accounting software being used at the destination address. For further details refer to Appendix: CDR Records.

•	Enable intra-switch CDRs: Default = Off. When on, includes CDR records for internal calls.

•	Formatting Options These fields are used to select the format and type of CDR records required. They must match the records expected by the call logging application receiving the CDR records.

•	Record Format: Default = Unformatted. Allows selection from a number of common CDR record formats.

•	Record Options: Default = Enhanced. Sets the options to include in the CDR record.

•	Date Format: Default = Day\Month. Sets the date format used in the CDR records.

•	Call Detail Recorder Communications This section sets the destination and method for sending of the CDR data.

•	IP Address: Default = 0.0.0.0. The destination IP address for CDR records.

•	IP Port: Default = 0. The destination IP port for CDR records.

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Max CDRs: Default = 500. Range = 0 to 1500.
The IP Office can cache up to 1500 CDR records if it detects a communications failure with destination address. If the cache is full, the IP Office will begin discarding the oldest records for each new record. For IP Office 4.2+ the maximum number of records that can be buffered has been increased to 3000 for all systems other than the Small Office Edition.

•	Use UDP: Default = Off (Use TCP) When selected, this field switches the sending of CDR record packets to use UDP instead of TCP.

•	If off, TCP is used. In this mode the IP Office will resend missed or corrupted records using the standard TCP protocol. Records are buffered until successfully sent.

•	If on, UDP is used. In this mode the IP Office will not resend missed or corrupt records. Also when using UDP, the IP Office is less likely to detect a communications failure which would triggered record caching.

© 2009 AVAYA
15-601011 Issue 23.p.-
07:06, 30 October 2009
(config_forms_cdr.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 06/08/2009