Short Code Form

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Short Code | Short Code

This form is used to create System Short Codes. System short codes can be dialed by all IP Office users. However the system short code is ignored if the user dialing matches a user short code or user restriction short code. For full details on short code usage and parameter see the section Short Codes.

Short Code \| Short Code
Control Unit	SOE , IP403 , IP406 V1 , IP406 V2 , IP412 , IP500 .
Software Level	1.0+.
Mergeable	.

•	Short Code The dialing digits used to trigger the short code. Maximum length 31 characters.

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Telephone Number
The number dialed by the short code or parameters for the short code feature. This field can contain numbers and characters. For example, it can contain Voicemail Pro start point names, user names, hunt group names and telephone numbers (including those with special characters). Maximum length 31 characters.

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Dialing Complete
The majority of North-American telephony services use 'en-bloc' dialing, ie. they expect to receive all the routing digits for a call as a single simultaneous set of digits. Therefore the use of a ; is recommended at the end of all dialing short codes that use an N. This is also recommended for all dialing where secondary dial tone short codes are being used.

•	Line Group ID: Default = 0 For short codes that result in the dialing of a number, that is short codes with a Dial feature, this field is used to enter the initially routing destination of the call. The drop down can be used to select the following from the displayed list:

•	Outgoing Group ID The Outgoing Group ID's current setup within the IP Office configuration are listed. If an Outgoing Group ID is selected, the call will be routed to the first available line or channel within that group.

•	ARS For IP Office 4.0+ systems, the ARS entries currently configured in the system are listed. If an ARS entry is selected, the call will be routed by the setting within that ARS entry. Refer to ARS Overview.

•	Feature Select the action to be performed by the short code.

•	Locale: Default = Blank For short codes that route calls to voicemail, this field can be used to set the prompts locale that should be used if available on the voicemail server.

•	When the IP Office routes a call to the voicemail server it indicates the locale for which matching prompts should be provided if available. The locale sent to the voicemail server by the IP Office is determined as follows:

Locale Source	Usage
Short Code	The short code locale, if set, is used if the call is routed to voicemail using the short code.
System	If no user or incoming call route locale is set system locale is used unless overridden by a short code locale.
Incoming Call Route	The incoming call route locale, if set, is used if caller is external.
User	The user locale, if set, is used if the caller is internal.

•	Force Account Code: Default = Off. For short codes that result in the dialing of a number, this field trigger the user being prompted to enter a valid account code before the call is allowed to continue.

•	Force Authorization Code: Default = Off This option is only shown on systems where authorization codes have been enabled. If selected, then for short codes that result in the dialing of a number, the user is required to enter a valid authorization code in order to continue the call.

© 2009 AVAYA
15-601011 Issue 23.p.-
07:06, 30 October 2009
(config_forms_shortcodeform.htm)

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Last Modified: 26/02/2009