Voicemail

The following settings are used to set the IP Office's voicemail server type and location. The fields are enabled or grayed out as appropriate to the selected voicemail type.

System \| Voicemail
Control Unit	SOE , IP403 , IP406 V1 , IP406 V2 , IP412 , IP500 .
Software Level	1.0+.
Mergeable	Pre-3.2 , 3.2+ *Changes to Voicemail Type require a reboot.

•	Centralized Voicemail Select this option when using a Voicemail Pro system installed and licensed on another IP Office in an IP Office Small Community Network. The outgoing line group for connection to the system with the Voicemail Pro should be entered as the Voicemail Destination.

•	Embedded Voicemail Small Office Edition, IP406 V2 and IP500 control units only. Select this option to run embedded voicemail which stores messages and prompts on an Avaya memory card inserted into the control unit.

•	Group Voicemail This option is used to support third-party voicemail systems attached by extension ports in the group specified as the Voicemail Destination.

•	Remote Audix Voicemail Select this option if using a remote Avaya Intuity Audix or MultiMessage voicemail system. Requires entry of an Audix Voicemail license in Licenses.

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Voicemail Lite/Pro
Select this option when using Voicemail Lite or Voicemail Pro. The IP address of the PC being used should be set as the Voicemail IP Address. Use of Voicemail Pro requires entry of a Voicemail Pro (4 ports) license in Licenses. Not that Voicemail Lite is not supported with IP Office 5.0+.

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Voicemail Destination: Default = blank
This setting is used when the Voicemail Type is set to Remote Audix Voicemail or Centralized Voicemail. It is used to enter the outgoing line group of the lines configured for connection to the remote voicemail system. It is also used for Group Voicemail to specify the group connected to the voicemail system.

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Voicemail IP Address: Default = 255.255.255.255
This setting is used when the Voicemail Type is set to Voicemail Lite/Pro. It is the IP address of the PC running the voicemail server software. If set as 255.255.255.255, the control unit broadcasts on the LAN for a response from a voicemail server. If set to a specific IP address, the system connects only to the voicemail server running at that specific address.

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Messages Button Goes to Visual Voice: Default = On, Software level = 4.2+
Visual Voice allows phone users to check their voicemail mailboxes and perform action such as play, delete and forward messages through menus displayed on their phone. By default, on phones with a MESSAGES button, the navigation is via spoken prompts. This option allows that to be replaced by Visual Voice on phones that support Visual Voice menus. For further details see Visual Voice.

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Voicemail Password : Default = blank, Software level = 2.1 to 3.1.
This password is used by the main unit to confirm connection has been made to the correct Voicemail Pro Server. The password entered must correspond to the password set on the Voicemail Pro server. This entry should be left blank when using the any other voicemail server application. For IP Office 3.2 and higher this value is set through the IP Office security settings.

•	Audix UDP Available if the voicemail type Remote Audix Voicemail is selected. Needs to be completed with a four digit number from the Universal Dial Plan of the Avaya Communication Manager system.

•	Maximum Record Time: Default = 120 seconds, Range = 30 to 180 seconds, Software level = 3.0+. This field is only available when Embedded Voicemail is selected as the Voicemail Type. The value sets the maximum record time for messages and prompts.

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Voicemail Channel Reservation: Software level = 4.0+
These settings allow the channels between the IP Office and Voicemail Pro to be reserved for particular functions. Unreserved channels can be used for any function but reserved channels cannot be used for any function other than that indicated. These settings are not available unless the configuration includes validated licenses for the total number of voicemail channels.

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Note that the voicemail server also restricts the maximum number of channels that can be used for some services that would be taken from the Unreserved Channels pool. Alarms and callbacks are each limited to up to 2 channels at any time. Outcalling and conference invites are each limited to up to 5 channels at any time.

•	Unreserved Channels This setting cannot be changed and by default will show the total number of licensed voicemail channels. This number will decrease as channels are reserved for the following functions.

•	Mailbox Access: Default = 0 This setting sets the number of channels reserved for users accessing mailboxes to collect messages.

•	Auto-Attendant: Default = 0 This setting sets the number of channels reserved for users directed to Voicemail Pro short code and module start points.

•	Voice Recording: Default = 0 This setting sets the number of channels reserved for voice recording other than mandatory voice recording (see below). If no channels are available recording does not occur though recording progress may be indicated.

•	Mandatory Voice Recording: Default = 0 This setting sets the number of channels reserved for mandatory voice recording. When no channels are available for a call set to mandatory recording, the call is barred and the caller hears busy tone.

•	Announcements: Default = 0 This setting sets the number of channels reserved for announcements. When no channels are available calls continue without announcements.

•	DTMF Breakout: Software level = IP Office 5.0+ Previous breakout numbers for a user mailbox were set through the user voicemail settings. IP Office 5.0+ allows system defaults to be set. These are then applied to all user mailboxes unless the users own settings differ.

•	Reception / Breakout (DTMF 0) The number to which a caller is transferred if they press 0 while listening to the mailbox greeting rather than leaving a message (*0 on embedded voicemail).

•	For systems set to Intuity emulation mode, the mailbox user can also access this option when collecting their messages by dialing *0.

•	If the mailbox has been reached through a call flow containing a Leave Mail action, the option provided when 0 is pressed are:

•	For IP Office mode, the call follows the Leave Mail action's Failure or Success results connections depending on whether the caller pressed 0 before or after the record tone.

•	Breakout (DTMF 2) The number to which a caller is transferred if they press 2 while listening to the mailbox greeting rather than leaving a message (*2 on embedded voicemail). Pre-IP Office 5.0 this option is not support for Voicemail Pro running in IP Office mailbox mode.

•	Breakout (DTMF 3) The number to which a caller is transferred if they press 3 while listening to the mailbox greeting rather than leaving a message (*3 on embedded voicemail). Pre-IP Office 5.0 this option is not support for Voicemail Pro running in IP Office mailbox mode.