Handsfree Announced Transfers

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The IP Office 4.2 Q4 2008 maintenance release and higher supports several methods that allow the enquiry call part of a supervised transfer to be answered handsfree. In addition the IP Office can be optionally configured to allow both the enquiry call and completed transfer call to be auto-answered.

Example

1.	User 201 answers a call that they then want to transfer to user 203.

2.	They press TRANSFER to put the call on hold pending transfer.

3.	They then press a Dial Direct button and dial 203.

4.	The transfer enquiry call is auto answered by User 203's phone. User 201 is able to announce the pending transfer and hear if User 203 wants to accept the call.

•	The auto-answer only occurs if the target user's extension is idle. If the target is already connected to a call, the transfer enquiry will be presented as normal call.

5.	If the transfer is accepted, User 201 can press TRANSFER again to complete the transfer process.

•	The transferred call will then ring at the target. However, if required the IP Office can be configured to also auto-answer the completed transfer.

Configuration

Handsfree announced transfers are supported when using one of the following features after having pressed TRANSFER.

Button Features

Short Code Features

•	Dial Direct

•	Automatic Intercom

•	Dial Intercom

•	Dial Direct

•

User Button Usage
Following the use of any of the buttons above, if the button has not been programmed with a specific target, a User button can be used to indicate the target for the enquiry call. This gives the advantage of being able to see the target user's status before attempting the transfer.

•	For Automatic Intercom and Dial Intercom buttons without a pre-specified target, the User button must be on a button module.

•	For Dial Direct buttons without a pre-specified target the User button can be on the phone or button module. Due to this and the support for Dial Direct across an Small Community Network, we recommend that a Dial Direct button is used for handsfree announced transfers.

Phone Support

Handsfree announced transfer is supported for calls being transferred to the following phones:

Full Support

Partial Support

Not Supported

The following IP Office phones support full announced transfer operation.

•	1603, 1608, 1616, 2410, 2420, 5410, 5420, 4610, 4621, 4625, 5610, 5620, 5621.

•	All IP Office T3 phones.

•	Analog Off-Hook Stations (See notes below).

The following phone can auto-answer announced transfers but require the user to use the handset to respond.

•	2402, 4601, 4602, 5402, 5601, 5602.

Announced transfer is not supported for any phones not list in the other column.

On unsupported phones the transfer eqnuiry consultation call will be presented as a normal call.

Notes

•	On supported phones, if the target user's phone is not idle when the enquiry call attempt is made, the enquiry call is turned into a normal transfer attempt, eg. alerting on an available call appearance.

•	Enabling the extension specific setting Disable Speakerphone will turn all auto-answer calls, including handsfree announced transfers to the extension, into normal calls.

•	Off-Hook Station Analog Phones Analog phone extensions configured as Off-Hook Station can auto-answer transfers when off-hook and idle.

•

Headset Users
The following applies to users on supported phones with a dedicated HEADSET button. These users, when in headset mode and idle will auto-answer the announced transfer enquiry call through the headset after hearing 3 beeps. The transfer completion will require them to press the appropriate call appearance unless they are set to Headset Force Feed.

•	Twinning Handsfree announced transfer calls to users with twinning enabled will be turned into normal calls.

•	Small Community Network Support Dial Direct is supported to targets across a Small Community Network, therefore allowing handsfree announced transfers to remote SCN users.

Full Handsfree Transfer Operation

If required the IP Office system can be configured to allow the full handsfree announced transfer process, ie. both the enquiry call and the transfer, to be auto-answered on supported phones. This is done by entering FORCE_HANDSFREE_TRANSFER into the Source Numbers of the NoUser user and rebooting the IP Office system

© 2009 AVAYA
15-601011 Issue 23.p.-
07:07, 30 October 2009
(handsfree_announced_transfer.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 24/01/2009