Manager: Telephone Features
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Manager: Telephone Features
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Call Tagging |
Call tagging associates a text string with a call. That string remains with the call during transfers and forwards including across a Small Community Network (SCN).
On Avaya display phones, the text is shown whilst a call is alerting and is then replace by the calling name and number when the call is connected. On analog phones with a caller ID display, the tag text replace the normal caller information.
IP Office applications such as Phone Manager and SoftConsole display any call tag associated with a call. If the call is parked, the tag is shown on the call park slot button used.
A call tag can be added when making a call using Phone Manager or SoftConsole. A tag can also be added to a call by an Voicemail Pro Assisted Transfer action.
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© 2009 AVAYA 15-601011 Issue 23.p.- 07:07, 30 October 2009 (html_call_tagging.htm) Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners. Last Modified: 12/09/2008 |