Malicious Call Tracing (MCID)

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MCID (Malicious Caller ID) is an ISDN feature. It is supported by IP Office 4.0+ on BRI and PRI trunks to ISDN service provider who provide MCID.

When used, it instructs the ISDN exchange to perform a call trace on the user's current call and to keep a record of the call trace at the exchange for the legal authorities. Trace information is not provided to or displayed by the IP Office or IP Office phones.

The use of MCID is subject to local and national legal requirements that will vary. The feature may also not be enabled until specifically requested from the service provider. You should consult with your ISDN service provider and with appropriate legal authorities before attempting to use MCID.

Successful use of this feature is indicated by a tone on the phone and a "User Registered" message on T3 phones.

Activating MCID

1.	Liaise with the ISDN Service Provider MCID should not be used with first confirming its usage with the ISDN service provider.

2.	Enabling MCID Call Tracing on a Line BRI and PRI lines include a Support Call Tracing Option. which by default is off.

3.	Enabling MCID Call Tracing for a User First the user must be allowed to use call tracing. Each user has a Can Trace Calls (User \| Telephony \| Supervisor Settings) option. This option is off by default.

4.	Providing an Active MCID Control The user needs to be provided with a mechanism to trigger the MCID call trace at the exchange. This can be done using either a short code or a programmable button.

•	MCID Activate Button The action MCID Activate (Advanced \| Miscellaneous \| MCID Activate) can be assigned to a programmable buttons. It allows a malicious call trace to be triggered during a call.

•	MCID Activate Short Codes The feature MCID Activate can be used to create a short code to triggering a malicious call trace.

© 2009 AVAYA
15-601011 Issue 23.p.-
07:07, 30 October 2009
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Last Modified: 02/09/2009