Twin LED Button Users

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These notes are for users of Avaya phones which have twin LED lamps next to the programmable buttons. That is most 4400 Series, 6400 Series and older style 4600 Series phones.

•

Red LED On
This is called the currently selected button. It indicates either the button that will be used if you go off-hook (pickup the handset or press the Spkr button) or the appearance button of the call to which you are currently connected. When your phone is idle your first call appearance button will show the red LED on.

•	Green LED The green LED is used as follows on appearance buttons:

•	On/Off: The button is in use/idle. This can include being used by another user, for example a line appearance button of a shared line.

•	Flashing: A call is alerting you.

•	Fast Flash: The call is on hold.

•	Intermittent Flash: The call has been put on hold by another user (on hold elsewhere).

•	Call Handling Having appearance keys means:

•	You can make and answer calls by pressing the appearance buttons.

•	Auto Hold: When connected to a call on one appearance button, pressing another appearance button will place the first call on hold and make/answer a call on the button pressed. For US systems this changes to disconnecting the first call.

•	Transferring Calls: To transfer a call, press Trnsfr, call the transfer destination and then press Trnsfr again.

•	Retrieving Held Calls: You cannot retrieve a held call by pressing Hold again. To retrieve a call from hold, press the appearance key associated with that call. Held calls are indicated by a fast flashing green lamp.

•	Busy Status Call appearance buttons allow you to make, receive and switch between multiple calls. This changes when the system returns busy to additional calls

•	Hunt Group Calls: You are seen as busy to further hunt group calls once you have any appearance button in use.

•	Personal Calls: You are seen as busy to further calls directed to your extension number once all your call appearance buttons are in use.

•	Forward on busy, if set, is only used when all your call appearance buttons are in use. Even when busy, additional calls can alert you about other calls on call coverage, bridged appearance and line appearance button if programmed for you..

•	Busy on Held can be used but we strongly recommend it is avoided for appearance key users.

•	Joining a Call When an appearance button indicates a call in progress elsewhere. You may be able to use that button to join the call. Whether you are allowed to join the call depends on the Cannot Be Intruded setting of the user who has been in the call the longest.

•	Call waiting settings are ignored for direct call to appearance button users. Hunt group call waiting can be used if setup.

•	Unprogrammed/Inaccessible Keys These keys will return a short tone and flash.

•	Self-Administration: Users with access to this function can no longer program their own appearance keys or replace the programming of existing appearance buttons.

•	Hot Desking/Logging On: If you move to a phone that doesn't have suitable programmable keys to support appearance buttons, you are treated as a normal PBX mode user while on that phone.

Twin LED Button Users Lamp States

The table below summarizes the meaning of the twin LED lamp states.

•	Selected refers to the button indicating either the appearance button of the currently connected call or, if idle, the appearance button that would be used if the user goes off hook.

Feature	IP Office 2.1/3.0DT	IP Office 3.0+
Call Appearance Buttons
- Idle.	All off.	All off.
- Idle: Selected.	–	Red on.
- Alerting.	Green flash.	Green flash.
- Alerting: Selected.	–	Red on, Green flash.
- In Use: Here.	Green on.	Red on, Green on.
- In Use: Elsewhere.	–	Green on.
- Held: Here.	Red on.	Green fast flash.
- Held: Elsewhere.	–	Green intermittent flash.
Other Buttons
- Parked: Here	Green flash.	Green flash.
- Parked: Elsewhere	Red flash.	Red flash.
- User: Ringing	Red flash.	Green flash.
- User: In use.	Red on.	Green on.
- Group: Ringing.	Green Flash.	Green flash.
- Group: Queued.	Red flash.	Red flash.
- Other toggling features: On.	Green on.	Green on.
- Other toggling features: Off.	All off.	All off.
- Non-toggling features	All off.	All off.

The flash rate on button lamps is sometimes used to indicate different status. For example a fast flash is used for calls you put on hold and a intermittent flash for calls put on hold by someone else.

•	Steady Flash: **********---------- (0.5s on/0.5 s off/...) Used mainly to indicate alerting calls.

•	Fast Flash: ---------- (50ms on/50ms off/...) Used mainly to indicate calls put on hold by you. This flash mode is also called 'Flutter'.

•	Intermittent Flash: ---------------- (50ms on/200ms off/...) Used mainly to indicate calls on hold elsewhere, ie. put on hold by another user. This flash mode is also called 'Inverse Wink'.

© 2009 AVAYA
15-601011 Issue 23.p.-
07:07, 30 October 2009
(html_twin_led_button_users.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 23/11/2007