Supported SCN Features

•	IP Office system directory are not automatically shared by default. For IP Office 5.0, IP Office systems can be configured to import directory record using HTTP.

•	The ability to use additional features such as call pickup via a USER button will differ depending on whether the monitored user is local or remote.

•	Indication of new voicemail messages provided by Phone Manager/SoftConsole user speed dial icon is not supported across an SCN.

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Voicemail Support - Centralized Voicemail using Voicemail Pro
Within a Small Community Network, a single Voicemail Pro can be used to provide voicemail services for all the IP Office systems. For full details of installation and setup refer to the Voicemail Pro documentation. The Voicemail Pro is licensed and hosted by a chosen central IP Office system and provides full operation for that system. The voicemail features supported for the other remote IP Offices are listed below:

•	For pre-IP Office 5.0 IP500 systems, centralized voicemail does not require the remote systems to be running in IP500 Professional mode. Only the IP500 hosting the Voicemail Pro server is required to have an IP500 Upgrade Standard to Professional license.

•	Call recording. Recording of incoming call routes is only supported for destinations on the same IP Office system, not for remote SCN destinations.

•	Breakout Requires that the numbers used are routable by the system hosting the voicemail server.

•	Announcements Using IP Office 4.0 announcements. Pre-4.0 announcements are only supported for queues on the system hosting the voicemail server.

•	ContactStore This application is supported but requires each individual IP Office to have a VMPro Recordings Administrator license.

•	UMS Web Services Users for UMS Web Services (IMAP and or web voicemail) are licensed through the UMS Web Services license on their host IP Office system. This applies even if the user remote hot desks to another system in the Small Community Network.

IP Office 4.0+ allows a number of additional features. For pre-IP Office 5.0 systems, these feature require the IP Offices to have Advanced Small Community Networking licenses.

•	Advertised Hunt Groups A hunt group can be set to be 'advertised'. Hunt groups that are advertised can be dialed by users on other systems within the Small Community Network (SCN) without the need for short codes.

•	Distributed Hunt Groups Hunt groups on a system can include users located on remote IP Office systems within the SCN network. A distributed hunt group can only be edited on the system on which they were created.

•	Remote Hot Desking Users can hot desk between IP Office systems within the network. The system on which the user configured is termed their 'home' IP Office, all other systems are 'remote' IP Offices.

•	The users own settings are transferred. However some settings may become unusable or may operate differently.

•	If user rights with the same name exist on the remote system then they will be used. The same applies for user rights applied by time profiles, if a time profile with the same name also exists on the remote system .

•	Various other settings may either no longer work or may work differently depending on the configuration of the remote system at which the user has logged in. For example T3 phones the personal directory is not transferred with the user.

•	If a remote user's home system is no longer visible within the SCN, they are automatically logged out after 24 hours.

•	Break Out Dialing This feature allows the user to select an IP Office system in the network from a displayed list and then dial a subsequent number as if dialing locally on the select system. This feature is triggered either by a programmable button or short code.

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Music on Hold Source Selection
The 4 possible music on hold sources are numbered 1 to 4, with 1 being the IP Office System Source. Where the source number to associate with a call is changed by an Incoming Call Route or Hunt Group, that number is retained when the call is rerouted across the SCN. If the receiving switch has a matching numbered alternate source that source is used.

•	Mobile Call Control Licensed mobile call control users who remote hot desk to another IP Office within the SCN take their licensed status with them rather than consuming (if available) a license on the system to which they hot desk.

•	Fallback IP Office 5.0 systems can provide fallback support for Avaya H323 phones, advertised hunt groups and centralized voicemail.

•	Centralized Personal Directory The personal directory numbers stored in the IP Office for each use can now be viewed and called using T3 and 1600 Series phone. If the user hot desks to another IP Office system in the Small Community Network, their personal directory is still available.

•	Centralized Call Log The centralized call log features include support for users hot desking within a Small Community Network.

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The user's call log records are stored by the IP Office system that is their home system, ie. the one on which they are configured. When the user is logged in on another system, new call log records are sent to the user's home system, but using the time and date on the system where the user is logged in.

•	Hunt group call log records are stored on the IP Office system on which the hunt group is configured.

•	T38 Fax Relay For an IP500 system with an IP500 VCM card, T38 Fax relay can be configured on SIP lines and extensions. Within a Small Community Network, fax calls can transition from T38 to Fax Transport Support to be routed over the SCN.