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Short Codes |
The IP Office uses short codes to match the number dialed to an action. The number dialed or part of the number dialed can be used as parameter for the feature.
| • | WARNING User dialing of emergency numbers must not be blocked by the addition of short codes. If short codes are added, the users ability to dial emergency numbers must be tested and maintained. |
Examples
The method of detailing a short codes settings lists the short code fields separated by a /.
| • | *17/?U/VoicemailCollect A user dialing *17 is connected to voicemail. |
| • | *14*N#/N/FollowMeTo If a user dials *14*210# at their own extension, their calls are redirected to extension 210. |
Dialing Short Codes
The following types of short code applied to on-switch dialing. The result may be an action to be performed by the IP Office, a change to the user's settings or a number to be dialed. The order below is the order of priority in which they are used when applied to user dialing.
| • | User Short Codes These are useable by the specific user only. |
| • | User Rights/User Restrictions Short Codes These are useable by any users associated with the user rights or restrictions in which they are set. They can be overridden by individual user short codes. |
| • | User and User Rights short codes are only applied to numbers dialed by that user. For example they are not applied to calls forwarded via the user. |
| • | System Short Codes These are available to all users on the IP Office system. They can be overridden by user or user rights short codes. |
Post-Dialing Short Codes
When any the short code above result in a number to be dialed, further short code can be applied to that number to be dialed. This is done using the following types of short codes.
| • | ARS (Alternate Route Selection) Short Codes The short code that matches dialing can specify that the resulting number should be passed to an ARS form. The ARS form can specify which routes should be used for the call by using further short code matches and also provide option to use other ARS forms based on other factors such as time and availability of routes. In IP Office 4.0+ ARS has replaced Least Cost Routes. |
| • | Least Cost Route Short Codes Least Cost Routes are used by pre-4.0 IP Office system only. On these systems any short code that results in a number to be dialed, has is telephone number further checked for a match against LCR short codes. Time profiles can be used to control when particular sets of LCR short codes are used. |
| • | Transit Network Selection (TNS) Short Codes Used on T1 ISDN trunks set to use AT&T as the Provider. Applied to the digits presented following any other short code processing. |
Incoming Number Short Codes
On certain types of trunks short codes can be applied to the incoming digits received with calls.
| • | Line Short Codes These short codes are used to translate incoming digits received with calls. The stage at which they are applied varies between different line types and may be overridden by an extension number match. |
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© 2009 AVAYA 15-601011 Issue 23.p.- 07:06, 30 October 2009 (short_codes_shortcodeparameters_.htm) Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners. Last Modified: 06/08/2009 |