Manager: Telephone Features
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Manager: Telephone Features
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Call Intrusion |
Call intrusion allows a user to join another users existing conversation. Once the intrusion has occurred, all parties can hear and talk to each other. Note that intruding uses IP Office conference resources.
The ability to intrude is controlled by two IP Office configuration settings, the Can Intrude (User | Telephony | Supervisor Settings) and the Cannot Be Intruded (User | Telephony | Supervisor Settings). By default no users can intrude and all users cannot be intruded.
| • | Bridging Users with call appearance buttons may be able to bridge into other calls. This is similar to intrusion but subject to different operation. |
| • | Privacy IP Office 4.0+ provides privacy features that allow users to indicate that a call cannot be intruded on. See Private Calls. |
Below is an example of a short code, which can be used to attempt call intrusion. Using it the intruder would dial *90*N#, replacing the N with the extension number of the user into whose call they need to intrude.
| • | Short Code: *90*N# |
| • | Telephone No: N |
| • | Feature: CallIntrude |
The Dial Inclusion short code feature can be used instead of Call Intrude. It allows the intruder and the intrusion target to talk without the third party hearing them. During this type of intrusion, all parties hear a repeated intrusion tone. When the intruder hangs-up the original call parties are reconnected.
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© 2009 AVAYA 15-601011 Issue 23.p.- 07:07, 30 October 2009 (telephone_callintrusion.htm) Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners. Last Modified: 23/01/2009 |