Manager: Telephone Features

Call waiting allows a user who is already on a call to be made aware of a second call waiting to be answered.

User Call Waiting

Call waiting is primarily a feature for analog extension users. The user hears a call waiting tone and depending on the phone type, information about the new caller may be displayed. The call waiting tone varies according to locale.

For Avaya feature phones with multiple call appearance buttons, call waiting settings are ignored as additional calls are indicated on a call appearance button if available.

To answer a call waiting, either end the current call or put the current call on hold, and then answer the new call. Hold can then be used to move between the calls.

Call waiting for a user can be enabled through the IP Office configuration (User | Telephony | Call Settings | Call Waiting On), through the Phone Manager application and through programmable phone buttons.

Call waiting can also be controlled using short codes. The following default short codes are available when using Call Waiting.

Hunt Group Call Waiting

Call waiting can also be provided for hunt group calls. The hunt group Ring Mode must be Collective Call Waiting.

On pre-IP Office 4.0 systems, all the group members must have their own call waiting setting switched on, this no longer applies for IP Office 4.0+.

On phones with call appearance buttons, the call waiting indication takes the form of an alert on the next available call appearance button. On other phones, call waiting indication is given by a tone in the speech path (the tone is locale specific).