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DND, Follow Me and Forwarding

This section contains topics looking at how users can have their calls automatically redirected.  As illustrated, there is a order of priority in which the redirect methods are used.

redirects summary
1.Do Not Disturb (DND)
Redirect all calls to voicemail if available, otherwise return busy tone. DND overrides all the redirect method below unless the calling number is in the user's DND Exception Numbers List.
2.Follow Me
Redirect all calls to another extension that the users is temporarily sharing. Follow Me overrides Forward Unconditional. The Follow Me destination is busy or does not answer, the user's Forward on Busy or Forward on No Answer options can be used if set.
3.Forward Unconditional
Redirect the user's external calls to another number. That number can be any number the user can normally dial including external numbers. Forwarding of hunt group and internal calls is optional. Forward Unconditional overrides Forward on Busy and Forward on No Answer.
•If the destination is an internal user on the same IP Office, they are able to transfer calls back to the user, overriding the Forward Unconditional.
4.Forward on Busy
Redirects the user's external calls when the system sees the user as being busy. Uses the same number as Forward Unconditional unless a separate Forward on Busy Number is set. Forwarding internal calls is optional. Forward on Busy overrides Forward on No Answer.
5.Forward on No Answer
Redirects the user's external calls when they ring for longer than the user's No Answer Time. Uses the same number as Forward Unconditional unless a separate Forward on Busy Number is set. Forwarding internal calls is optional.

Notes

•Retrieving Externally Forwarded Calls
Where a call is forwarded to an external destination and receives busy or is not answered within the forwarding user's No Answer Time, the system will attempt to retrieve the call. If forwarded on a trunk that does not indicate its state, for example an analog loop start trunks, the call is assumed to have been answered.
•Off-Switch Forwarding Restrictions
User forwarding is subject to the same restrictions as transferring calls. To bar a user from forwarding calls to an external number, the Inhibit Off-Switch Forward/Transfers (User | Telephony | Supervisor Settings) option. To bar all users from forwarding calls to external numbers the Inhibit Off-Switch Forward/Transfers (System | Telephony | Telephony) option can be used. See Off-switch Transfer Restrictions.
•For IP Office 4.0 and higher, when transferring a call to another extension that has forwarding enabled, the type of call being transferred is used. For example, if transferring an external call, if the transfer target has forwarding of external calls enabled then the forward is used.  

 

 

© 2009 AVAYA
15-601011 Issue 23.p.-
07:07, 30 October 2009
(telephone_redirecting_calls.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 23/01/2009