Tones and Music

System \| Telephony \| Tones and Music
Control Unit	SOE , IP403 , IP406 V1 , IP406 V2 , IP412 , IP500 .
Software Level	2.1+.
Mergeable	Pre-3.2 , 3.2+ *

*Changes to Busy Tone Detection and the hold music System Source requires a reboot. Deleting any of the hold music Alternate Sources also requires a reboot.

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Conferencing Tone: Default = Entry & Exit Tones.
This settings controls how conference tones are used. It can be set to either Entry & Exit Tones or Repeating Tone. With Entry & Exit Tones a single tone is heard when a new party joins a conference and double-tone is heard when a party leaves the conference. With Repeating Tone a conference tone is heard every 10 seconds by all conference parties.

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Disconnect Tone: Default = Default (Use locale setting), Software level = 4.0+.
For digital and IP phones, when the IP Office detects that the far end of a call has disconnected, it can make the near end either go idle or play disconnect tone. By default the chosen behaviour depends on the system locale. This field can be used to override the locale's default action and force either disconnect tone or go idle.

•	Local Dial Tone: Default = On For all normal operation this setting should be left enabled as it allows the system to provide dial tone to users (essential for MSN working).

•	Local Busy Tone: Default = Off This setting should only be used when the local exchange gives a busy signal via Q.931 but does not provide busy tone.

•	Beep on Listen: Default = On (USA)/On (Rest of World) This setting controls whether call parties hear a repeating tone when their call is monitored by another party using the Call Listen feature.

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GSM Silence Suppression: Default = Off, Software level = 3.0+.
This setting should only be selected if voice quality problems are experienced with calls to voicemail or while recording calls. When on, the IP Office signals silence by generating silence data packets in periods when the voicemail system is not playing prompts. Note that use of this option may cause some timeout routing options in voicemail to no longer work.

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Busy Tone Detection: Default = System Frequency (Tone defined by system locale)
Allows configuration of the IP Office's busy tone detection settings. These are on lines that do not provide reliable disconnect signalling. In that case the IP Office will uses tone disconnect clearing to disconnect such lines after 6 seconds of continuous tone. The default tone (frequency and on/off cadence) detection used is defined by the system locale. The settings should not be adjusted unless advised by Avaya Technical Support. Changes to this setting require a reboot rather than a merge when the new configuration is sent to the IP Office.

•	Hold Music This section is used to define the source for the IP Office's music on hold source. You must ensure that any MOH source you use complies with copyright, performing rights and other local and national legal requirements.

•	System Source: Default = WAV File. Selects the default hold music source for most uses of music on hold. Changes to this setting require a reboot rather than a merge when the new configuration is sent to the IP Office.

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External: Software level = 3.1+.
Previous the presence of a holdmusic.wav file loaded onto the IP Office automatically overrode the use of the IP Office control units external source. For IP Office 3.1+, External can be selected as the source. This causes the IP Office to not load the holdmusic.wav file via TFTP when rebooted

•	Tone: Software level = 4.2+. The use of a double beep tone (425Hz, 02./0.2/0.2/3.4 seconds on/off) can be selected as the system source.

•	For IP Office 4.0+ the hold music tone is automatically used if the system source is set to WAV File but the holdmusic.wav file has not been successfully downloaded.

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Alternate Source: Software level = 4.2+ (Not Small Office Edition).
Up to three additional hold music source can be specified. These are wav files loaded and stored in the same way as holdmusic.wav. Note that adding and changing a source can be done using a merge but deleting a source requires a reboot.

•	Name: Up to 31 characters This field is used to associate a name with the alternate source. That name is then used in the Hold Music Source field on Incoming Call Routes and Hunt Groups.

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Source: Up to 31 characters
Defines the name of the wav file that the IP Office should download to use as the alternate source. Prefix the file name with WAV:, for example for the file holdmusic2.wav enter WAV:holdmusic2.wav in IP Office Manager. This defines the file that the IP Office will automatically attempt to load via TFTP following a reboot.