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User Rights Settings

icon large user rights

User Rights act as templates for users, locking selected user settings to the template value. For most of the settings within the user rights tabs, the following options can be selected from an adjacent drop down list. Note that some settings are grouped and are set and locked as a group.

Apply User Rights Value
Apply the value set in the user rights to all associated users.
The matching user setting is grayed out and displays a icon small lock lock symbol.
Users attempting to change the settings using short codes receive inaccessible tone.
Within the user's Phone Manager the associated fields are grayed out or hidden.
Not Part of User Rights
Ignore the setting.

 

Adding User Rights

1.Select icon large user rights User Rights.
2.Click icon new entryarrow down and select User Rights.
3.Enter a name.
4.Configure the user rights as required.
5.Click OK.

 

Creating User Rights Based on an Existing User

1.Select icon large user rights User Rights.
2.In the group pane, right-click and select New User Rights from User.
3.Select the user and click OK.

 

Associating User Rights to a User

1.Select icon large user rights User Rights or icon large userUser.
2.In the group pane, right-click and select Apply User Rights to Users.
3.Select the user rights to be applied.
4.On the Members of this User Rights sub tab select the users to which the user rights should be applied as their Working Hours User Rights.
5.On the Members when out of hours sub tab select which users should use the selected user rights as their out of hours user rights.
6.Click OK.

or

1.Select the required user to display their settings in the details pane.
2.Select the User tab.
3.Use Working Hours User Rights drop-down to select the user rights required.
4.If required a Working Hours Time Profile and Out of Hours User Rights can be selected.
5.Click OK.

 

Copy User Rights Settings over a User's Settings
This process replaces a user's current settings with those that are part of the selected user rights. It does not associate the user with the user rights.

1.Select icon large user rights User Rights or icon large userUser.
2.In the group pane, right-click and select Copy user rights values to users.
3.Select the user rights to be applied.
4.Click OK.

 

Default User Rights
For defaulted IP Office systems, the following user rights are created as a part of the default configuration. Fields not listed are not part of the user rights.

tick = Set to On. cross = Set to Off. dash = Not part of the user rights.

User Rights

Call Center Agent

Boss

Application

Default

IP Hard Phone

Mailbox

Paging

T3

Priority

tick 5

tick 5

tick 5

tick 5

tick 5

tick 5

tick 5

tick 5

Voicemail

tick

dash

dash

dash

dash

tick

dash

dash

Voicemail Ringback

cross

cross

cross

cross

cross

cross

dash

cross

Outgoing Call Bar

cross

cross

cross

cross

cross

cross

cross

cross

No Answer Time

tick 0

tick 0

tick 0

tick 0

tick 0

tick 0

tick 0

tick 0

Transfer Return Time

tick 0

tick 0

tick 0

tick 0

tick 0

tick 0

tick 0

tick 0

Individual Coverage Time

tick 10

tick 10

tick 10

tick 10

tick 10

tick 10

tick 10

tick 10

Busy on Held

tick

cross

tick

cross

cross

dash

dash

cross

Call Waiting

cross

cross

tick

cross

cross

cross

cross

tick

Can be Intruded

cross

cross

cross

cross

cross

cross

cross

cross

Cannot be Intruded

cross

cross

tick

tick

tick

cross

cross

cross

Force Login

tick

dash

dash

dash

dash

dash

dash

dash

Force Account Code

cross

cross

cross

cross

cross

cross

cross

cross

Button Programming

1: a=
2: b=
4: HGEna
5: DNDOn
6: Busy

1: a=
2: b=
3: c=
6: DNDOn
7: Dial *17

dash

1: a=
2: b=
3: c=

1: a=
2: b=
3: c=
6: Dial *17

dash

dash

dash

Phone Manager Type

tick Pro

tick Lite

tick Pro

tick Lite

tick Lite

tick Lite

tick Lite

tick Lite

 

 

© 2009 AVAYA
15-601011 Issue 23.p.-
07:06, 30 October 2009
(user_rights_settings.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 25/01/2009