Appendix: Locale Settings

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The IP Office system Locale sets factors such as the default ringing tones and caller display settings. The locale also controls the default language that the IP Office voicemail server will use for prompts.

Users and incoming call routes can be set to a locale. That locale will then override the system settings for calls to voicemail.

This following table indicates locale settings used within 3.2 and higher for different functions. Note that reference to a locale does not necessarily indicate support, availability or approval for IP Office within that country.

Locale	TLA	Locale	TLA
Argentina	ess	Netherlands	nld
Australia	ena	New Zealand	enz
Belgium	nlb	Norway	nor
Belgium	frb	Peru	esr
Brazil	ptb	Poland	plk
Canada	frc	Portugal	ptg
Chile	esl	Russia	rus
China	chs	Saudi Arabia	ara
Colombia	eso	South Africa	ens
Denmark	dan	Spain	esp
Finland	fin	Sweden	sve
France	fra	Switzerland (French)	frs
Germany	deu	Switzerland (German)	des
Greece	ell	Switzerland (Italian)	its
Hong Kong	zhh	Taiwan	cht
Hungary	hun	Turkey	trk
Iceland	isl	UK	eng
India	ind	USA	enu
Italy	ita	Venezuela	esv
Korea	kor
Mexico	esm

* Locale defaults to best match. For example New Zealand (enz) falls back to UK English (eng). Embedded voicemail supports simple fallback based on the first two letters of the locale TLA. Voicemail Pro employs multiple fallback always ending in UK or US English.

•	TLA (Three-Letter Abbreviation): These are the three character codes used by pre-6.0 Manager to set locales. In IP Office 3.2 they were replaced by selection of the required country or language by name.

•	Locale: The country represented by the locale. Teletype (Textphone) is used with Voicemail Pro, refer to the Voicemail Pro documentation.

•	Language: The voicemail prompt language used for that locale.

•

Manager:
Indicates that the IP Office Manager application can run in the specific locale language. Manager uses the best match it has (French, German, Brazilian, Dutch, Italian, Mexican Spanish or US English) for the regional location settings setting of the PC on which it is running, otherwise it defaults to UK English. If required the language used within the Manager screens can be overridden, see Changing the Manager Language.

•	Telephony: The IP Office provides default telephony settings matching the normal expected defaults for the locale.

•

Phone Display:
Indicates that display messages from the IP Office to Avaya DS and IP phones can be sent using the appropriate language for that locale. Note that the user locale can be used to override the system locale for these messages. Note also that some phones support their own language selection options for menus displayed by the phone's software.

•	T3 Phones: Menus for T3 Series phones available in the specific language.

•	Voicemail: These columns indicate for which locales the different Avaya IP Office voicemail servers can provide the appropriate language prompts. In all cases, the system locale can be overridden by setting a different user locale.

•	EVM: Indicates that the locale is recognized by Embedded Voicemail and appropriate language prompts are then used. If an unsupported locale is used, Embedded Voicemail will attempt the best match using the first two characters of the locale.

•

VM Lite: (Voicemail Lite is not supported on IP Office 5.0 and higher)
Indicates that the locale is recognized by Voicemail Lite and appropriate language prompts are then used. For an unsupported locale is used, or one for which the necessary prompts are not available, Voicemail Lite will attempt the best match using a sequence of alternate locales.

•

VM Pro:
Indicates that the locale is recognized by Voicemail Pro and appropriate language prompts are then used. For an unsupported locale is used, or one for which the necessary prompts are not available, Voicemail Pro will attempt the best match using a sequence of alternate locales. For example French Canadian (frc) fallback to French (fra), then US English (enu) and finally UK English (eng). Note that the languages available are selectable during Voicemail Pro installation. For further details refer to the Voicemail Pro manual.

•	All Voicemail For calls to voicemail, the locale that is passed to voicemail to determine the prompt to play (if available) is:

•	The user locale, if set, is used if the caller is internal.

•	The incoming call route locale, if set, is used if caller is external.

•	If the possible locales above are not set, the system locale is used.

•	The short code locale, if set, is used and overrides the options above if the call is routed to voicemail using the short code.

•	If the locale requested is not matched by prompts available on the voicemail server, the method of prompt fallback depends on the voicemail type. Refer to the documentation for Embedded Voicemail, Voicemail Lite or Voicemail Pro.

© 2009 AVAYA
15-601011 Issue 23.p.-
07:07, 30 October 2009
(using_locales.htm)

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Last Modified: 02/07/2009