Logging in as an Agent

$Show\Hide Navigation$ IP Office Phone Manager : IP Office Phone Manager > Logging in to Phone Manager

Agent Mode allows Phone Manager Pro users to login at another extension on the IP Office system, that is one that has a different extension number from your own extension number. While Phone Manager is running, that extension will assume your extension number and can be used to make and receive your calls. When you close Phone Manager you are logged off and the phone used reverts to its default base extension number.

Note: If you have a phone extension, while logged on at another extension, your normal extension shows NoUser and doesn't receive your calls. After logging off, your normal extension should return to operation unless you have been set to forced login by your System Administrator or someone else has logged in at your normal extension.

To start Phone Manager when working in Agent Mode:

1.	Click Start > Programs > IP Office > Phone Manager. The IP Office Phone Manager Login window opens.

2.	In the User Name\Extn field, type your extension number or user name. The user name is case sensitive. Alternatively, click User List to open the list of users on the currently selected IP Office system.

3.	In the Password field, type your password if you have been given one by your system administrator.

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When using Phone Manager in agent mode to login at different extensions, we recommend that Remember Password is not selected. If selected, when starting Phone Manager it will login using the previously used settings without displaying the Login screen as above. This makes it difficult to access the extension to which you want to log on when starting Phone Manager without first logging on at one base extension and then using File | Login to access the settings again and change base extension.

4.	The field Unit Name\IP Address contains the IP address of the IP Office System. Click Browse to select a different system.

5.	Click Expand to show the Agent Mode details.

6.	If you want to login at a different extension from your own extension number, select Login/Logout.

7.	Enter the base extension number of the extension at which you want to login and receive/make your calls.

Click OK.

© 2009 AVAYA
15-600988 Issue 18.a.-
23:03, 06 July 2009
(logginginagent.htm)

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Last Modified: 20/03/2008