Telecommuter Mode

As normal, Phone Manager is used for call control and information over a data connection to the IP Office, with the speech part of those calls being carried on a separate parallel voice call connection. IP Office 4.1 and Phone Manager 4.1+ support Telecommuter mode, which allows the speech connection to be a remote phone location not on the IP Office. Use of this mode is can be assigned to users in the IP Office 4.1+ configuration by the System Administrator.

When users of this mode start Phone Manager, they are asked for their location, this is either Internal or Remote.

•	Internal is used when you are at your normal IP Office extension. In this state your extension and Phone Manager operate in the same way as for other internal Phone Manager users.

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Remote is used for when you are at an external location from which they have a data connection for your Phone Manager to the IP Office and a phone on which you can make and receive call. You can specify the remote location number when logging in or use a previously save location number. The remote phone number used must be one that can be dialed directly from the IP Office, for example not via any switch board, receptionist or auto attendant service. Your normal IP Office call restrictions are applied if any and any external dialing prefix must be included if used on the IP Office.

•	Outgoing calls to an internal IP Office number or to collect voicemail are started using Phone Manager. It signals to the IP Office which connects a call to the remote location number and then to the internal number required.

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Outgoing calls to a number external to the IP Office are also started using Phone Manager. It signals the IP Office which connects a call to the remote location number and then a call from the IP Office to the required external number as if it had been dialed from your normal IP Office extension. This will also be subject to your IP Office user dialing restrictions, if any.

•	Incoming calls to the user's normal IP Office extension are redirected to the remote location number and accompanied by the caller details in Phone Manager call details display.

•	Your normal internal IP Office extension is logged off while in Telecommuter mode. When you close Phone Manager you will be logged back into your extension unless you are set to forced login or another user has logged in at the extension.

•	The remote location phone is assumed to be a single line phone. If call waiting is enabled in your IP Office configuration it can be used for a single additional call when an existing call via the IP Office is connected.

3.	If necessary complete the normal Phone Manager login details of your user name and extension. See Logging in to Phone Manager.

•	Internal Select Internal if using your IP Office extension to receive and make calls. Select Remote if at a remote location but have access to a phone with a direct number.

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Remote
Select Remote if you are at an external remote location at which you also have a direct phone number available to use at the same time as a data connection to the IP Office. Use the drop-down list to retrieve previously saved remote location details, otherwise enter a new set of details and then click Save Profile.

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Number
This must be as it would be dialed from your IP Office extension, for example including any external dialing prefix. It must be a number that can be called direct from the IP Office, not via any switch board, receptionist or auto attendant. It will be subject to any call barring and other controls applied to you when dialing from your IP Office extension.

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Off
If Continuous Mode is not selected, the IP Office will only call the remote location number when required, that is when making or receiving an IP Office call. For example when making a call using Phone Manager, the IP Office will call the remote location, when answered it will make another call using the number requested in Phone Manager. You can end the call through either Phone Manager or by replacing the handset.

•	In this mode, it is possible for the remote location phone to make and receive non-IP Office calls. IP Office calls can be distinguished by their indication in the Phone Manager call details display.

•	Calls will not succeed if the IP Office detects that a trunk using analog loop start or analog loop start emulation is being used.

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On
If Continuous Mode is selected, once you complete the Phone Manager login, the IP Office will call the remote location number and when answered you should leave the connection open (off-hook). This will occur as part of either the test call if requested or after you click OK. Phone Manager is then used exclusively to make and answer calls, with the IP Office connecting the speech path to the remote location phone handset as and when required.

•	This option should be used whenever analog loop start trunks or analog loop start emulation trunks are involved or suspected to be involved. This may include cellular phones connected to cellular gateways on analog trunks.

•	In this mode, if the continuous call is ended while there are parked or held calls, whether a new call is established when using Phone Manager to unhold/unpark the calls depends on a number of factors and may not always work.

•	Request Test Call If selected, the IP Office will attempt to make a test call to the remote location number. This option is greyed out if Continuous Mode is selected.

•	If Continuous Mode was selected, the phone should ring and when answered you should be able to hear the IP Office's music on hold. Click to end that call from the IP Office. DO NOT REPLACE THE PHONE HANDSET.

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If Request Test Call was selected the phone should ring. Answer the call. Phone Manager will show a message asking if the call was received. Click Yes to complete the login, click No to return to the login details. If the IP Office was unable to make the call, Phone Manager will display the possible reason. For example "Call Not answered" or "Outgoing call barred".