Phone Manager:
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Phone Manager:
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Phone Manager |
This guide covers the installation, configuration and administration support for IP Office Phone Manager. Phone Manager software is a single application that can be run in several modes:
| • | Phone Manager Lite No license required. |
| • | Phone Manager Pro A Phone Manager Pro license key is required for each Phone Manager Pro user. If insufficient licenses are available, Phone Manager operates in Lite mode. |
| • | Agent Mode This mode is a selectable option, available to users configured for Phone Manager Pro. In this mode, the Phone Manager user has access to several call center agent related functions. |
| • | Login Mode (Hot Desking) This mode is a selectable option available to users configured for Phone Manager Pro. Starting or stopping Phone Manager can be used to log the user on or off a physical extension. The extension is specified when starting Phone Manager. When logged on, the Phone Manager user's own extension number overrides that of the any user currently logged onto that extension. |
| • | Telecommuter Mode (Phone Manager 4.1+) In this mode, a user running Phone Manager Pro on a PC with a data connection to the IP Office (for example via VPN), is able to have their calls routed to a telephone number they specify when starting Phone Manager. When the user makes a call using Phone Manager, the IP Office will call the user's specified telephone number and when answered, then make the outgoing call for the user. Similarly incoming calls to the user's extension on the IP Office are routed to the remote number. By having the speech part of all calls initiated from the IP Office, the cost for those calls is assigned to the IP Office. |
| • | Phone Manager Pro PC Softphone Each Phone Manager Pro PC Softphone (VoIP) mode user requires a 'Phone Manager Pro' and a 'Phone Manager Pro IP Audio Enabled' license key. If insufficient licenses are available, Phone Manager operates in Lite mode. |
The modes available are controlled by the Phone Manager licenses entered into the IP Office configuration. The mode for each user is set through the IP Office Manager program.
© 2009 AVAYA - Issue 05.a.- 15:11, 06 July 2009 (pm_installoverview.htm) Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners. Last Modified: 16/02/2009 |