Licenses

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Licenses

Many features on IP Office systems are licensed and only operate when a valid license is detected. This includes features within IP Office applications running on PC's connected to the IP Office system.

Licenses are 32 character strings based on the feature being activated and a unique serial number for the IP Office system which will be using the license. The unique serial number is taken from the Feature Key device fitted to the IP Office system.

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IP500 Smart Card Feature Key
For IP500 IP Office control units, the serial number is based on the Smart Card Feature Key fitted to the control unit. A Smart Card Feature key is mandatory on all IP500 control units for correct operation of the unit regardless of whether the unit is using any licenses.

•	IP400 Feature Keys For the older IP400 control units, the serial number is based on an optional add-on Feature Key.

•	Serial Port Feature Key For IP406 V2 and IP412 control units this can be a Serial Port Feature Key attached directly to the control unit.

•	Parallel or USB Port Feature Keys Alternatively for all IP400 control units, a USB Feature Key or Parallel Port Feature Key can be attached to a PC running the IP Office Feature Key server application.

For licensing each IP Office control unit must have its own Feature Key and licenses. The Feature Key associated with one IP Office system cannot be used to validate the licenses of another IP Office system.

Since licenses are based on the serial number of the Feature Key, they cannot be moved between systems with different Feature Keys. If a Feature Key is lost the license will become invalid. If it is necessary to exchange a Feature Key due to faults the existing key and licenses can be exchanged through the Avaya Direct International (ADI) website (https://adi.avaya.com). Please contact your Avaya Distributor or Avaya Channel Account Manager (CAM) for more information.

Some licenses enable a number of ports, channels or users. Depending on the particular license, each supported instance may be consumed either when it is configured for use or alternatively when it is actually being used. When no further instances of a license are available, further use of the licensed feature is not allowed.

Typically for port, channel and user licenses, multiple licenses can be added to give a higher number of supported ports, channels or users. However licenses above the capacity supported by the particular IP Office control unit will not work.

The following sections detail the current individual IP Office licenses. The actual licenses are indicated by a icon and the following information:

•	License Name in IP Office Configuration: Avaya orderable part name (Material Code) License description.

IP Office System Licenses

The following licenses are supported on all current IP Office control units.

IP Office Preferred Edition

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Preferred Edition: IPO LIC PREFRD (VM PRO) RFA LIC:DS (171991)
Enables advanced messaging, multi-level automated attendant, secure meet-me conferencing, call recording, conditional call routing as well as queue announcements. In particular, this system license enables VoiceMail Pro and provides the initial 4 ports. If additional voicemail ports are required, these can be purchased at time of purchase or later (see "Voicemail Pro licenses" section below).

IP Office Advanced Edition

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Advanced Edition: IPO LIC ADVANCED RFA LIC:DS (227043)
Enables tracking and measuring customer service and agent productivity, search & replay of call recordings and interactive voice response (IVR) with external databases. In particular, this system license enables IP Office Customer Call Reporting (CCR), ContactStore Call Recording Library, Interactive Voice Response (IVR), Visual Basic Scripting and 8 ports of third-party Text-to-Speech to allow database queries using IVR to be read over the phone. Included in Advanced Edition are the following licenses:

•	Customer Service Supervisor License - 1 User: 1 x IPO LIC CUSTMR SVC SPV RFA 1 (217655)

•	VMPro Recordings Administrators License: 1 x IPO LIC CONTACTSTORE RFA LIC:DS (187166)

•	Voicemail Pro VB Script License: 1 x IPO LIC VB SCRIPTING RFA LIC:DS (182300)

•	Voicemail Pro Database Interface License: 1 x IPO LIC 3RD PRTY IVR RFA LIC:DS (182298)

•	Voicemail Pro TTS (Generic) 8-port License: 8 x IPO LIC 3RD PRTY TTS RFA LIC:CU (182303)

These licenses enable the following customer service applications:

•	Customer Service Supervisor License - 1 User: IPO LIC CUSTMR SVC SPV RFA 1 (217655) This supervisor license enables a supervisor to use IP Office Customer Call Reporter to track, measure and create reports for agent (or a group of agents) productivity via a web browser interface.

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VMPro Recordings Administrators License: IPO LIC CONTACTSTORE RFA LIC:DS (187166)
Standard Voicemail Pro supports automatic and or manual call recording to specified mailboxes. This license allows it to use a 3rd-party application to support the storage and administration of call recordings. Currently the supported application for this is ContactStore for IP Office. When used manual and or automatic records calls can be routed (along with the call details) to the ContactStore applications database for storage and retrieval when required.

•	Voicemail Pro VB Script License: IPO LIC VB SCRIPTING RFA LIC:DS (182300) This license allows VBScript commands to be included within Voicemail Pro call flows. VB Script can be used by programmers to perform actions such as playing and recording messages.

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Voicemail Pro Database Interface License: IPO LIC 3RD PRTY IVR RFA LIC:DS (182298)
This license allows Voicemail Pro to read and write information to and from a database that supports Windows ODBC. The information can be used within customized voicemail call flows, including being spoken on systems with a TTS license. This allows the creation of interactive voice response (IVR) solutions.

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Voicemail Pro TTS (Generic) 8-port License: 8 x IPO LIC 3RD PRTY TTS RFA LIC:CU (182303)
This license enables up to 8 voicemail ports to use the default Text-To-Speech (TTS) speech engine supplied as part of Windows operating system or any other SAPI compliant speech engine. This allows the creation of automated call flows that speak results of IVR queries.

IP Office 500 System Licenses

The following licenses are used to enable features for systems based on the IP500 control unit.

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IP500 Universal PRI Additional Channel Licenses
The IP500 PRI Universal trunk card (IP500 PRI-U) is available in 1 or 2 port variants, each port supporting a single PRI trunk connection. Through the IP Office configuration the ports can be switched between supporting E1, E1R2 or T1 line types as required for the trunk being connected. Each port supports 8 B-channels ("Bearer") which do not need to be licensed. If additional B-channels are required, they must be licensed through the addition of the licenses below. Multiple licenses can be added to achieve the total number of channels required. D-channels are not subject to licensing. The licenses are consumed by those channels which are configured as being 'in service', in order of the installed IP500 PRI-U cards.

•	IP500 Universal PRI Additional E1 Channels Licenses These licenses are used to enable additional E1 B-channels for IP500 PRI-U cards configured for E1 operation. Each port can support up to 30 B-channels in this mode.

•	IP500 Universal PRI Additional Channels - 2 E1 Channels License: IPO LIC IP500 E1 ADD 2CH (215183)

•	IP500 Universal PRI Additional Channels - 8 E1 Channels License: IPO LIC IP500 E1 ADD 8CH (215184)

•	IP500 Universal PRI Additional Channels - 22 E1 Channels License: IPO LIC IP500 E1 ADD 22CH (215185)

•	IP500 Universal PRI Additional E1R2 Channel Licenses These licenses are used to enable additional E1R2 B-channels for IP500 PRI-U cards configured for E1R2 operation. Each port can support up to 30 B-channels in this mode.

•	IP500 Universal PRI Additional Channels - 2 E1R2 Channels License: IPO LIC IP500 E1R2 ADD 2CH (215186)

•	IP500 Universal PRI Additional Channels - 8 E1R2 Channels License: IPO LIC IP500 E1R2 ADD 8CH (215187)

•	IP500 Universal PRI Additional Channels - 22 E1R2 Channels License: IPO LIC IP500 E1R2 ADD 22CH (215188)

•	IP500 Universal PRI Additional T1 Channel Licenses These licenses are used to enable additional T1 B-channels for IP500 PRI-U cards configured for T1 PRI or T1 robbed-bit operation. Each port can support up to 23 B-channels (T1 PRI) or 24 B-channels (T1 robbed bit) in these mode.

•	IP500 Universal PRI Additional Channels - 2 T1 Channels License: IPO LIC IP500 T1 ADD 2CH (215180)

•	IP500 Universal PRI Additional Channels - 8 T1 Channels License: IPO LIC IP500 T1 ADD 8CH (215181)

•	IP500 Universal PRI Additional Channels - 32 T1 Channels License: IPO LIC IP500 T1 ADD 32CH (215182)

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IP500 Voice Compression Module Licenses
Up to 2 IP500 VCM cards can be fitted into an IP500 control unit. The card is available in two variants, supporting up to 32 or 64 VCM channels. Each card provides 4 VCM channels that do not need to be licensed. Additional VCM channels up to the maximum capacity of the cards fitted can be enabled by the addition of the licenses below. Multiple licenses can be added to achieve the total number of channels required. Note that the maximum achievable number of channels is also affected by the codec being used.

•	IP500 VCM Channels - 4 Channels License: IPO LIC IP500 VCM LIC 4 CH (202961)

•	IP500 VCM Channels - 8 Channels License: IPO LIC IP500 VCM LIC 8 CH (202962)

•	IP500 VCM Channels - 16 Channels License: IPO LIC IP500 VCM LIC 16 CH (202963)

•	IP500 VCM Channels - 28 Channels License: IPO LIC IP500 VCM LIC 28 CH (202964)

•	IP500 VCM Channels - 60 Channels License: IPO LIC IP500 VCM LIC 60 CH (202965)

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IP500 Voice Networking Licenses
The use of private voice networking trunks between IP500 control units and other systems requires voice networking channel licenses within the IP500. This applies to H323 IP trunks configured on the IP500 including IP trunks being used for an IP Office Small Community Network (SCN). A voice networking license is also required for the use of trunks configured to for QSIG operation. On H323 IP trunk, a license instance is consumed for each simultaneous outgoing call (incoming calls do NOT consume a license). On QSIG trunk, the number of calls is limited by the trunk type rather than available licenses.

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IP500 Voice Networking (Additional Channels) License: IPO LIC IP500 VCE NTWKG ADD 4 LIC:CU (205650)
This license enables 4 voice networking channels including the Advanced Networking features (distributed groups and hot-desking across Small Community Network). Additional licenses can be added to achieve the number of voice networking channels required.

SIP Trunk Channel Licenses

These licenses are used to enable channels on SIP trunks added to the IP Office system. When a channel is used it requires a license. Multiple licenses can be combined for the total number of channels required. Note that SIP calls will require VCM channels during call setup and may require VCM channels during the call.

•	SIP Trunk Channels - 1 Channel: IPO LIC SIP TRNK RFA 1 (202967)

•	SIP Trunk Channels - 5 Channels: IPO LIC SIP TRNK RFA 5 (202968)

•	SIP Trunk Channels - 10 Channels: IPO LIC SIP TRNK RFA 10 (202969)

•	SIP Trunk Channels - 20 Channels: IPO LIC SIP TRNK RFA 20 (202970)

3rd Party IP End-Points Licenses

Avaya IP phones supported by the IP Office can register with the IP Office without requiring any license. Other IP phones (SIP or H.323 devices) require an IP End-Point license and will consume one instance of that license. Note that Avaya cannot guarantee operation beyond making and receiving calls.

•	IP End-Points License - 1 Phone: IPO LIC IP40 IP ENDPOINT RFA 1 LIC:CU (174956)

•	IP End-Points License - 5 Phones: IPO LIC IP ENDPOINT RFA 5 LIC:CU (174957)

•	IP End-Points License - 10 Phones: IPO LIC IP ENDPOINT RFA 10 LIC:CU (174958)

•	IP End-Points License - 20 Phones: IPO LIC IP ENDPOINT RFA 20 LIC:CU (174959)

•	IP End-Points License - 50 Phones: IPO LIC IP ENDPOINT RFA 50 LIC:CU (174960)

VoiceMail Pro Licenses

IP Office VoiceMail Pro is a messaging server application that runs on a Windows server PC. It is enabled through the Preferred Edition license (see above). Voicemail Pro can be used to support voicemail services to multiple IP Offices when they are connected in an IP Office Small Community Network (SCN). In this centralized voicemail scenario, only the Voicemail Pro hosting the voicemail server requires the Preferred Edition/Voicemail Pro license. The other IP Offices within the network do not require a Voicemail Pro license.

By default Voicemail Pro provides standard voicemail mailbox functions to all IP Office users and hunt groups plus support for call recording and call waiting announcements to callers. A range of additional features can be enabled by further

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Additional Voicemail Pro Ports Licenses
The Voicemail Pro license includes support for 4 voicemail ports. The total number of voicemail ports supported can be increased by adding combinations of the following licenses, up to the maximum supported by the particular IP Office control unit (IP406 V2 = 20, IP412 = 30, IP500 = 40).

•	Additional Voicemail Pro (2 Ports): IPO LIC VM PRO RFA 2 LIC:CU (174459)

•	Additional Voicemail Pro (4 Ports): IPO LIC VM PRO RFA 4 LIC:CU (174460)

•	Additional Voicemail Pro (8 Ports): IPO LIC VM PRO RFA 8 LIC:CU (174461)

•	Additional Voicemail Pro (16 Ports): IPO LIC VM PRO RFA 16 LIC:CU (174462)

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Voicemail Pro Feature Licenses
The Advanced Edition license provides Customer Call Reporter, ContactStore Call Recording Library, Interactive Voice Response (IVR), Visual Basic scripting and generic Text-To-Speech (TTS). The following licenses enable specific Voicemail Pro features beyond those already provided with Advanced Edition. These additional licenses all require the Preferred Edition (Voicemail Pro) license as a pre-requisite.

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UMS Web Services Licenses (also included in the "Power User" licenses)
UMS (Unified Messaging Server) allows users to access the messages in their Voicemail Pro mailbox via either a web browser (requires IIS on the Voicemail Pro server), using a IMAP compatible email application or using Microsoft Exchange Server 2007 message store. The total number of users supported is set by adding combinations of the following licenses. Note that a license is consumed for each user configured for UMS access.

•	UMS Web Services - 1 User License: IPO LIC VMPRO UMS 1 USER (217880)

•	UMS Web Services - 5 User License: IPO LIC VMPRO UMS 5 USER (217881)

•	UMS Web Services - 20 User License: IPO LIC VMPRO UMS 20 USER (217883)

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VMPro Recordings Administrators License: IPO LIC CONTACTSTORE RFA LIC:DS (187166) (also included in the "Advanced Edition" license)
As standard, Voicemail Pro supports automatic and or manual call recording to specified mailboxes. Also provided as part of Advanced Edition, this license allows Voicemail Pro to use a 3rd-party application to support the storage and administration of call recordings. Currently the supported application for this is ContactStore for IP Office. When used manual and or automatic records calls can be routed (along with the call details) to the ContactStore applications database for storage and retrieval when required.

•	Text to Speech (TTS) Licenses TTS can be used within customized voicemail call flows to speak information to callers rather than having to record prompts for the call flow or speak results of IVR queries. Two options are supported for TTS operation:

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Voicemail Pro TTS (Generic) License: IPO LIC 3RD PRTY TTS RFA LIC:CU (182303)
This license enables the use of the default Text-To-Speech (TTS) speech engine supplied as part of Windows operating system or any other SAPI compliant speech engine. This allows the creation of automated call flows that speak results of IVR queries. Eight (8) licenses are provided with the Advanced Edition system license.

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Voicemail Pro TTS (ScanSoft) License: IPO LIC AVAYA TTS RFA 1 LIC:CU (182299)
This license enables the use of the TTS speech engines supplied as part of the IP Office Voicemail Pro software set. Multiple licenses can combined for the number of simultaneous uses of TTS required up to the number of voicemail channels licensed.

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Voicemail Pro Networked Messaging License: IPO LIC NTWKD MSGING RFA LIC:DS (182297)
Voicemail Pro Networked Messaging (VPNM) can be used between separate IP Office systems, each with their own Voicemail Pro server, to exchange messages left for different mailboxes. This option is not supported within a Small Community Network (SCN) but can be used between separate SCN networks.

IP Office User Licenses

Mobile Worker

This User Profile is targeted at users with mobile devices and no internet connection to the office, e.g. field sales and service staff who are often on the road. They are provided with functions such as one number access and call control as if "in the office", enabling them to never miss a call.

The Mobile Worker license enables a user to be configured to use the IP Office Mobility features. Those features include Mobile Twinning, Mobile Call Control (IP500 only), one-X Mobile Client (IP500 only) and use of 3rd-party Text to Speech (TTS) for listening to your emails remotely. The license instances are consumed by a user being configured for any mobility feature.

•	Mobile Worker License - 1 User: IPO LIC MOBILE WORKER RFA 1 (195569)

•	Mobile Worker License - 5 Users: IPO LIC MOBILE WORKER RFA 5 (195570)

•	Mobile Worker License - 20 Users: IPO LIC MOBILE WORKER RFA 20 (195572)

Tele Worker

This User Profile is targeted at users who are working from home (or elsewhere) with Internet connection to the office. In conjunction with an Avaya IP Phone (5610, 5621), they are provided with functions enabling them to be a user of the Head Office system, either through the built-in VPN capability of their IP Phone or the ability to leverage the PSTN/ISDN via Telecommuter mode, without incurring any remote phone charges.

The Tele Worker license enables a user to use the VPN phone, Phone Manager Pro and one-X Portal for IP Office. The license instances are consumed for each user being configured.

•	Tele Worker License - 1 User: IPO LIC TELE WORKER RFA 1 (227047)

•	Tele Worker License - 5 Users: IPO LIC TELEWORKER RFA 5 (227054)

•	Tele Worker License - 20 Users: IPO LIC TELEWORKER RFA 20 (227057)

Power User

This User Profile is targeted at key knowledge workers with the need for both Mobile Worker and Tele Worker functionality. Additionally, e-mail access to voicemail is provided including synchronization with any IMAP e-mail client (this requires Preferred Edition) as well as a PC softphone to save on call costs when travelling abroad.

The Power User license enables a user to use one-X Portal for IP Office, Phone Manager Pro, Phone Manager PC Softphone, all Mobility features, Unified Messaging Service (UMS) and VPN phone capability. The license instances are consumed for each user being configured.

•	Power User License - 1 User: IPO LIC POWER USER RFA 1 (227046)

•	Power User License - 5 Users: IPO LIC POWER USER RFA 5 (227051)

•	Power User License - 20 Users: IPO LIC POWER USER RFA 20 (227056)

Receptionist

This User profile is targeted at operators/receptionists and provides a visual PC interface for call handling and management for multiple sites. Up to 4 of these users are supported on each site.

The Receptionist license enables a user to use IP Office SoftConsole. This is a Windows PC application intended for receptionists and operators. Up to 4 SoftConsoles can be licensed on a single IP Office system.

•	Receptionist User License: IPO LIC RECEPTIONIST RFA LIC:CU (171987) Enables the 1st instance and subsequent instances of the PC-based operator console. Additional licenses can be added for up to 4 SoftConsoles running at any time.

Customer Service Agent

This User Profile is targeted at employees who are responsible for fielding customer service calls. This agent license enables a user to use IP Office Customer Call Reporter. It provides them with a web browser interface to view key statistics in real-time and also allows supervisor to track their performance with IP Office Customer Call Reporter. Up to 150 agents can be licensed on IP Office Customer Call Reporter.

•	Customer Service Agent License - 1 User: IPO LIC CUSTMR SVC AGT RFA 1 (217650)

•	Customer Service Agent License - 5 Users: IPO LIC CUSTMR SVC AGT RFA 5 (217651)

•	Customer Service Agent License - 20 Users: IPO LIC CUSTMR SVC AGT RFA 20 (217653)

Customer Service Supervisor

This User Profile enables service supervisors to track, measure and create reports for agent (or a group of agents) productivity via a web browser interface. This supervisor license enables a supervisor to use IP Office Customer Call Reporter. Up to 30 supervisors can be licensed on IP Office Customer Call Reporter.

•	Customer Service Supervisor License - 1 User: IPO LIC CUSTMR SVC SPV RFA 1 (217655)

•	Customer Service Supervisor License - 10 Users: IPO LIC CUSTMR SVC SPV RFA 10 (217656)

•	Customer Service Supervisor License - 20 Users: IPO LIC CUSTMR SVC SPV RFA 20 (217657)

Phone Manager Licenses (also included in Power User & Teleworker licenses)

IP Office Phone Manager is a Windows PC application that allows IP Office users to control their telephone through their PC. The one version of Phone Manager software installed on their PC can run in Phone Manager Lite, Phone Manager Pro or Phone Manager Pro PC Softphone modes. The mode for each user is configured within the IP Office's settings and requires an instance of the appropriate Phone Manager license or licenses to be available when the application is running. If the appropriate license or licenses are not available, the application will run in the unlicensed Phone Manager Lite mode.

•	Phone Manager Pro Licenses These licenses control how many users configured for Phone Manager Pro can simultaneously run Phone Manager in that mode. Multiple license can be combined.

•	Phone Manager Pro (per seat) - 1 User: IPO LIC PMGR PRO RFA 1 LIC:CU (177468)

•	Phone Manager Pro (per seat) - 5 Users: IPO LIC PMGR PRO RFA 5 LIC:CU (177469)

•	Phone Manager Pro (per seat) - 20 Users: IPO LIC PMGR PRO RFA 20 LIC:CU (177471)

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Phone Manager Softphone Licenses
These licenses control how many users configured for Phone Manager Pro PC Softphone can simultaneously run Phone Manager in that mode. Note that running Phone Manager in this mode also requires and consumes a Phone Manager Pro license for each user. Multiple licenses can be combined. For simplicity, PC softphone is now orderable through the "Power User" license which offers a single code for Phone Manager Pro, Phone Manager PC softphone and more.

Other System Licenses

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IPSec Tunneling License: IPO LIC IPSEC VPN RFA LIC:DS (182301)
IP Office control units can be configured to support VPN tunnels using IPSec and or L2TP. While L2TP tunnels can be configured without requiring a license, the use of IPSec tunnels requires this license. Note that IP Office VPN tunnels are not suitable terminating VPN links for Avaya VPNremote client phones.

•	Conferencing Center License: IPO LIC CONF CENTER RFA LIC:DS (182302) Enables the Conference Center for scheduling calls and managing content delivery over an internet connection.

•	Centralized Intuity Audix Voicemail License: IPO LIC ACM CENTRAL VM LIC:DS (177467) Enables the use of a centralized Intuity Audix or Modular Messaging system for the IP Office voicemail server.

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CTI TAPI Licenses
The IP Office TAPI software can be run in two modes; 1st party or 3rd party. 1st Party mode does not require a license and allows individual users to control their phone using a TAPI compliant application on their PC. 3rd Party mode requires licenses and allows a TAPI application to control calls for any users on the IP Office.

•	CTI Link Pro License: IPO LIC CTI RFA LIC:DS (171988) This license allows the IP Office TAPI software to be run in 3rd party mode. A license is required for each server configured to run the IP Office TAPI software in 3rd party mode.

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WAVE User License: IPO LIC TAPI WAV RFA 4 LIC:CU (177466)
Applications accessing the IP Office TAPI software in 3rd party mode can also be used to stream WAV files to users. This license allows streaming to up to 4 users at any time. Multiple licenses can be combined for a higher number of user up to the maximum supported by the IP Office control unit; IP406 V2 = 20, IP412 = 30, IP500 = 40.

Trial Licenses

The following trial licenses can be requested. Each is valid for 60 days from the date of issue and can only be issued once for a particular IP Office Feature Key serial number. Apart from that restriction the trial license works the same as a full license.

•	Preferred Edition: IPO LIC ESSENTIAL (VM PRO) TRIAL RFA LIC:DS (189782).

•	Advanced Edition: IPO LIC ADVANCED RFA TRIAL LIC:DS (227044).

•	Power User (Users): IPO LIC POWR USER RFA TRIAL 5 LIC:CU (227052).

•	Customer Service Agent: IPO LIC CUSTMR SVC AGT RFA TRIAL 5 (227053).

•	Teleworker (Users): IPO LIC TELEWORKER RFA TRIAL 5 LIC:CU (227055).

•	Mobile Worker (Users): IPO LIC MOBILE WORKER TRIAL RFA 5 LIC CU (195574).

•	Receptionist (Users): IPO LIC RECEPTIONIST RFA 1 TRIAL LIC:CU (189783).

•	VMPro Networked Messaging: IPO LIC NTWKD MSGING TRIAL RFA LIC:DS (189776).

•	VMPro Database Interface: IPO LIC TRIAL 3RD PRTY IVR TRIAL RFA LIC:DS (189777).

•	VMPro TTS (ScanSoft): IPO LIC AVAYA TTS TRIAL RFA 1 LIC:CU (189778).

•	VM Pro TTS (Generic): IPO LIC 3RD PRTY TTS TRIAL RFA LIC:CU (189781).

•	VMPro VB Script: IPO LIC VB SCRIPTING TRIAL RFA LIC:DS (189779).

•	Conferencing Center: IPO LIC CONF CENTER TRIAL RFA LIC:DS (189780).

•	Phone Manager Pro PC Softphone: IPO LIC PMGR PC SOFTPHONE TRIAL RFA 10 LIC:CU (189784).

•	Phone Manager Pro: IPO LIC PMGR PRO TRIAL RFA 10 LIC:CU (189785).

•	Audix Voicemail: IPO LIC ACM CENTRAL VM TRIAL LIC:DS (189786).

•	IPSec Tunneling: IPO LIC IPSec VPN RFA TRIAL LIC:DS (189806).

•	SIP Trunk Channels: IPO LIC SIP TRUNKING TRIAL RFA 5 (205820).

•	IP500 Voice Networking: IPO LIC IP500 VCE NTWK ADD 4 TRIAL (205823).

•	VPN IP Extension: IPO LIC VPN PHONE 10 TRIAL (213987).

•	UMS Web Services: IPO LIC UMS 10 USER TRIAL (217890).

•	Third-Party IP End Points: IPO LIC IP ENDPOINT RFA 5 TRIAL (227040).

Customer Call Reporter (CCR)

The following licenses are applicable in order to use the IP Office Customer Call Reporter application.

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Customer Service Agent
This User Profile is targeted at employees who are responsible for fielding customer service calls. This agent license enables a user to use IP Office Customer Call Reporter. It provides them with a web browser interface to view key statistics in real-time and also allows supervisor to track their performance with IP Office Customer Call Reporter. Up to 150 agents can be licensed on IP Office Customer Call Reporter.

•	Customer Service Agent License - 1 User: IPO LIC CUSTMR SVC AGT RFA 1 (217650)

•	Customer Service Agent License - 5 Users: IPO LIC CUSTMR SVC AGT RFA 5 (217651)

•	Customer Service Agent License - 20 Users: IPO LIC CUSTMR SVC AGT RFA 20 (217653)

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Customer Service Supervisor
This User Profile enables service supervisors to track, measure and create reports for agent (or a group of agents) productivity via a web browser interface. This supervisor license enables a supervisor to use IP Office Customer Call Reporter. Up to 30 supervisors can be licensed on IP Office Customer Call Reporter.

•	Customer Service Supervisor License - 1 User: IPO LIC CUSTMR SVC SPV RFA 1 (217655)

•	Customer Service Supervisor License - 10 Users: IPO LIC CUSTMR SVC SPV RFA 10 (217656)

•	Customer Service Supervisor License - 20 Users: IPO LIC CUSTMR SVC SPV RFA 20 (217657)

•	CCC to CCR Migration This upgrade license will convert ALL CCC licenses to Customer Call Reporter (CCR). This includes all supervisors and agents.

•	CCC to CCR upgrade License: IPO LIC CUSTMR CALL REPORTER UPG LIC (217658)

Compact Contact Center (CCC)

The following licenses are applicable to use of the current IP Office call center applications. Both applications use data relayed by the IP Office Delta Server application.

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Compact Contact Center (CCC) License: IPO LIC CCC SVR RFA LIC:DS (171994)
This license enables the use CCC to collect call and agent data into a database. That data can then be used by the various CCC applications. This license also enables 1 CCC supervisor (see below for description of supervisors) and 5 CCC agents (see below for a description of agents).

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Additional CCC Supervisor Licenses
CCC Supervisors are able to log into CCC applications to view the real-time status of CCC agents. Up to 25 supervisors are supported, with a supervisor license instance being consumed while a supervisor is logged into a CCC application. The CCC base license (above) enables a single supervisor. Additional supervisors are enabled using the following licenses in combination for the number of supervisors required.

•	1 Additional CCC Supervisor: IPO LIC CCC SPV RFA LIC:CU (171996)

•	5 Additional CCC Supervisors: IPO LIC CCC SPV RFA 5 LIC:CU (184730)

•	10 Additional CCC Supervisors: IPO LIC CCC SPV RFA 10 LIC:CU (184731)

•	20 Additional CCC Supervisors: IPO LIC CCC SPV RFA 20 LIC:CU (184732)

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Additional CCC Agent Licenses
CCC Agents are IP Office users configured in such a way that the CCC collects data on their calls and status. CCC can support up to 75 agents. The CCC base license (above) enables 5 agents. Additional agents are enabled using the following licenses in combination for the number of agents required.

•	5 Additional Agents: IPO LIC CCC AGT RFA 5 LIC:CU (171995)

•	10 Additional Agents: IPO LIC CCC AGT RFA 10 LIC:CU (174469)

•	20 Additional Agents: IPO LIC CCC AGT RFA 20 LIC:CU (174470)

•	50 Additional Agents: IPO LIC CCC AGT RFA 50 LIC:CU (174471)

•	CCC Wallboards The display of real-time data and messages on wallboards is controlled by a number of CCC applications.

•	CCC Wallboard Server This application is used to share data with wallboards and to store pre-configured wallboard messages. It requires the base CCC license (above).

•	CCC Wallboard Client This application is used to configure the wallboard messages setup on the CCC Wallboard Server. Up to 19 CCC Wallboard Clients can be run. They do not require a specific license.

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CCC PC Wallboard
The CCC PC Wallboard client application can be run on a Windows PC to display call data or wallboard messages. The application requires the user to login, with each logged in instance using a CCC PC Wallboard license. CCC agents can login to view their own real-time call data. Non agents can also login but will only see messages configured on the CCC wallboard server application.

•	5 Additional PC Wallboards: IPO LIC CCC PCW RFA 5 LIC:CU (172786)

•	10 Additional PC Wallboards: IPO LIC CCC PCW RFA 10 LIC:CU (174472)

•	20 Additional PC Wallboards: IPO LIC CCC PCW RFA 20 LIC:CU (174473)

•	50 Additional PC Wallboards: IPO LIC CCC PCW RFA 50 LIC:CU (174474)

•	CCC Wallboard License - 4 Wallboards: IPO LIC CCC WALLBRD 4 RFA LIC:CU (176196) Enables 4 physical wallboard devices to connect to the CCC Wallboard server. Multiple licenses can be combined to enable up to a maximum of 16 physical wallboards.

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CCC Reporter Licenses
The CCC Reporter application can be used to run historical reports. The number of CCC Reporter licenses control how may users can simultaneous access the CCC Reporter. These users do not need CCC supervisor or agent licenses. Multiple licenses can be combined for the number of simultaneous users required.

•	5 Additional Reporter Licenses: IPO LIC CCC RPT RFA 5 LIC:CU (184726)

•	10 Additional Reporter Licenses: IPO LIC CCC RPT RFA 10 LIC:CU (184727)

•	20 Additional Reporter Licenses: IPO LIC CCC RPT RFA 20 LIC:CU (184728)

•	CCC Report Designer License: IPO LIC CCC DESIGNER RFA LIC:CU (171999) Allows custom reports to be created from CCC data. Those reports are then available to users of the CCC Reporter.

Licensing Examples

Some features require a combination of licenses.

Example 1: IP500 Small Community Network

Each IP500

Required Licenses

•	IP500 Voice Networking (4 Channels).

Optional Licenses

•	IP500 Voice Networking (Additional Channels).

•	IP500 VCM Channels (if more than the 4 built-in VCM channels are required).

Example 2: Voicemail Pro in an IP500 Small Community Network

Central IP500

Remote IP500

Required Licenses

•	IP500 Voice Networking (4 Channels).

•	Preferred Edition (Voicemail Pro 4 Ports).

•	IP500 Voice Networking (4 Channels).

Optional Licenses

•	IP500 Voice Networking (Additional Channels).

•	IP500 VCM Channels

•	Additional Voicemail Pro (ports).

•	IP500 Voice Networking (Additional Channels).

•	IP500 VCM Channels.

Example 3: ContactStore Recording Library in an IP500 Small Community Network

Central IP500

Remote IP500

Required Licenses

•	IP500 Voice Networking (4 Channels).

•	Preferred Edition (Voicemail Pro 4 Ports).

•	Advanced Edition or VMPro Recordings Administrator.

•	IP500 Voice Networking (4 Channels).

•	Advanced Edition or VMPro Recordings Administrator.

Optional Licenses

•	IP500 Voice Networking (Additional Channels).

•	IP500 VCM Channels.

•	Additional Voicemail Pro (ports).

•	IP500 Voice Networking (Additional Channels).

•	IP500 VCM Channels.

© 2009 AVAYA
15-601041 Issue 19.k.-
09:00, 20 October 2009
(licenses.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 07/09/2009