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Voicemail

Voicemail provides a telephone answering machine with a personalized greeting on every employee's desk and allows callers to leave spoken messages when the user cannot answer a telephone call. Voicemail messages are retrieved either locally or remotely via any telephone (users are prompted for a PIN if they are using any telephone other than their allocated extension or a trusted location e.g. mobile telephone).

For users that prefer to have email as their main message store, they can forward their voice messages to their email and collect them via their email account.

The voicemail server is multi-lingual and can offer different prompts depending on the user's preferred language, independently of the default system setup. Similarly, external callers can hear prompts in their own language depending on their incoming call route (e.g. based on caller ID).

Voicemail options available are:

Embedded Voicemail (IP500/IP406 V2 only)
VoiceMail Pro
Centralized INTUITY Audix / Modular Messaging Voicemail

 

Positioning Summary

For further details refer to Voicemail Feature Comparison at the end of this section.

Feature

VoiceMail Pro

Embedded Voicemail

Supported IP Office Systems

PC Based - All IP Office systems.

IP500, IP406 V2.

Mailboxes

IP Office automatically creates mailboxes for each user and hunt group on the system.

Message Storage Capacity

1MB per minute up to hard disk capacity.

Up to 15 hours.

Maximum Simultaneous Calls

IP500 = 40.

IP412 = 30.

IP406 V2 = 20

4

Small Community Network (SCN) operation

Yes

No

Unified Messaging (UMS)

Yes

No

Microsoft Exchange Server 2007 Integration

Yes

No

Centralized operation.

Yes.

No.

Queue Announcements

Yes.

Yes.

Auto Attendant

Yes.

Yes.

Call Recording

Yes.

No.

Intuity Emulation

Yes.

No.

 

 

© 2009 AVAYA
15-601041 Issue 19.k.-
08:59, 20 October 2009
(voicemail.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 31/07/2009