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The Main Window

The SoftConsole main window is configurable. The parts of the screen that you see when you login depends on your profile. For more information, see Saving your Profile. If you view the call history the Held Calls and BLF Panels are replaced with the Call History panel. For more information, see Viewing the Call History. The picture shows all the different parts of the application that are available.softconsole_ann

The SoftConsole main screen is divided into the following areas:

•Title Bar
The Title Bar contains the name of the person who is logged in to SoftConsole. When SoftConsole is the active program, the title bar is shown in Orange. If SoftConsole is not the active program, the title bar is purple. Screen colours are different if an alternative skin is applied.
•Menu Bar
Commands & actions are available through menus. Some items are only accessible when the right conditions occur, for example, when a call is received.
•Toolbar
The toolbars provide short cuts for options that are frequently used.
•Call Details Panel
The panel contains a side-by-side display of current call information. The panel on the left contains details of the current call. The panel on the right contains the directory and individual extension details. It can also contain a script file and conferencing information.
•Queue Panel
The Queue panel displays graphical information on the status of calls held in queues.
•Held Calls Panel
Any calls that are being held are listed in the Held Calls panel.
•BLF Panel (Busy Lamp Field Panel)
The icons represent dialable numbers. If the icons represent internal users, the user's status is indicated.
•Park Slot Panel
The park slot panel can contain up to 16 park slot buttons.
•Status Bar
The status bar confirms that you are connected to the telephone system and the profile that you are using. There is also an indication to the number of new messages and missed calls that you have had.

 

 

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© 2008 AVAYA
15-601016 Issue 14.d.-
13:14, 29 September 2008
(mainwindow.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 29/09/2008