Visual Voice provides the user with a display menu for access to their mailbox rather than having to follow spoken prompts. It can be used with Voicemail Pro (Intuity and IP Office modes) and Embedded Voicemail. The menu provide the user with options to listening to messages, leaving messages and managing the mailbox.
It is supported on most Avaya phones with multi-line displays (more than 2 lines) and programmable buttons.
Access to visual voice can be provided in a number of ways:
| • | Assign a programmable button to the function Visual Voice. For full details on button programming refer to the IP Office Manager documentation. |
| • | For IP Office 4.2+, access to visual voice can be triggered by the phone's MESSAGES button rather than requiring a separate Visual Voice programmable button. This is done using the System | Voicemail option Messages button goes to Visual Voice. |
| • | T3 phones can access visual voice via the menu selection Menu | Settings | Voicemail Settings. If a Visual Voice programmable button is used on these phones it will only access the Listen functions. |
On phones that have a display but do not support full visual voice operation, use of the buttons above will trigger normal spoken prompt voicemail access.
| • | Direct Voicemail Transfer
On phones with a button set to provide visual voice access, if pressed when a call is connected, the button allows entry of an extension number for direct to voicemail transfer of the connected call. |
Visual Voice Controls
The arrangement of options on the screen will vary depending on the phone type and display size. Controls that cannot be fitted on the current display are accessed by using the phones < and > buttons to move between screen pages.
| • | Listen
Used to access the user's own mailbox. When pressed the screen will show the number of New, Old and Saved messages. Select one of those options to start playback of messages in that category. Once message playback is selected the available controls change: |
| • | Previous: Play the previous message. |
| • | Next: Play the next message. |
| • | Rewind: Rewind approximately 5 seconds. |
| • | FFwd: Step forwards approximately 5 seconds. |
| • | Delete: Delete the current message. |
| • | Save: Mark the messaged as a saved message. |
| • | Copy: Copy the message to another mailbox. When pressed as number of additional options are displayed. |
| • | Pre-Rec: Record a message that will be attached to the start of the message being copied. |
| • | Targets: Enter the destination for the message copy. |
| • | Done: Copy the message using the targets entered. |
| • | Pause: Pause the current message. Press the button again to unpause. |
| • | Main(0)
Hunt group names may be displayed if the user is configured for hunt group mailbox access. The number of new messages in the mailbox is shown after the name. Press the button to access the mailbox in the same way as the Listen option above. |
| • | Message
Record and send a voicemail message to another mailbox or mailboxes. |
| • | Greeting
Change the main greeting used for callers to the mailbox. If no greeting has been recorded then the default system mailbox greeting is used. |
| • | Note: Depending on the voicemail server type and mailbox mode, it may be possible to record and use additional greetings via the mailboxes voice prompt menus. |
| • | Record: Record a new greeting. |
| • | Listen: Listen to the current greeting or the new greeting just recorded. |
| • | Submit: Submit the new greeting just recorded. |
| • | Delete: Delete the current greeting. The mailbox will revert to using the default system greeting unless Record and Submit are used to record a new greeting. |
| • | Email
This option is only shown if the user has been configured with an email address for voicemail email usage in the IP Office configuration. This control allows you to see and if required change the current voicemail email mode being used for new messages received in your voicemail mailbox. Use Change to change the selected mode. Press Done when the required mode is displayed. Possible modes are: |
| • | Email Mode Off
Voicemail email is not used. |
| • | Email Mode Copy
New voicemail messages are copied to the user's email address. The original message is left in the voicemail mailbox. |
| • | Email Mode Fwd
New voicemail messages are forwarded to the user's email address. The original message is deleted from their voicemail mailbox. |
| • | Email Mode Alert
A alert email message is sent to the user's email address. The original message is not attached to the email and is left in the voicemail mailbox. |
| • | Password
Change the voicemail mailbox password. To do this requires entry of the existing password. |
© 2009 AVAYA
15-601063 Issue 21.e.-
09:17, 20 October 2009
(visual_voice.htm)
Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing
by Avaya before they become applicable to any particular order or contract. The company reserves the right to
make alterations or amendments at its own discretion. The publication of information in this document does not
imply freedom from patent or any other protective rights of Avaya or others.
All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other
trademarks are the property of their respective owners.
Last Modified: 12/01/2009
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Voicemail Pro: Mailbox Access Controls