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Voicemail

If your telephone system includes a voicemail server, pressing the key messages MESSAGES button accesses voicemail. Your system administrator can configure whether the access uses either spoken prompts from the voicemail server or visual menus on the phone called 'visual voice'.

This guide assumes the default operation of using visual voice menus. If your phone uses spoken mailbox prompts instead, refer to the appropriate IP Office mailbox user guide.

You can use these menus to playback messages and change various voicemail settings.

Checking Messages
Record and Send a Message
Change Your Mailbox Greeting
Change Your Mailbox Name
Select a Voicemail Email Mode
Change Your Voicemail Code
Turn Use of Voicemail On/Off
Transfer to Voicemail
Send a Call to Voicemail

Default Short Codes

Short codes are numbers that you can dial to enable and disable various features. The following are default short codes that may be available. However, your system administrator can remove and change the short codes available to you or all users.

Check Messages: *17
Access mailboxes to check for messages.
Voicemail On: *18
Allow voicemail to be used to answer calls.
Voicemail Off: *19
Stop voicemail being used to answer calls.
Voicemail Ringback On: *48
Have voicemail ring your phone when you have any new messages. It will call when you use the phone.
Voicemail Ringback Off: *49
Switch off ringback.

 

© 2014 AVAYA
15-601040 Issue 07.g.-
07:28, 03 April 2014
(gettingyourmessages.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

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Last Modified: 19/07/2013