If your telephone system includes a voicemail server, pressing the key messages MESSAGES button accesses voicemail. Your system administrator can configure whether the access uses either spoken prompts from the voicemail server or visual menus on the phone called 'visual voice'. This guide assumes the default operation of using the visual voice menus.

Using visual voice, you can access the following functions:

Checking Messages
Record and Send a Message
Change Your Mailbox Greeting
Change Your Mailbox Name
Select a Voicemail Email Mode
Change Your Voicemail Code
Turn Use of Voicemail On/Off
Transfer to Voicemail
Send a Call to Voicemail

Other Functions

This guide covers just the visual voice functions that you can use from the phone's menus. For the full range of mailbox controls that you may be able to use, contact your system administrator for the mailbox user guide appropriate to the type of voicemail server and mailbox mode that your system uses.

Default Short Codes

Short codes are numbers that you can dial to enable and disable various features. The following are default short codes that may be available. However, your system administrator can remove and change the short codes available to you or all users.

Check Messages: *17
Access mailboxes to check for messages.
Voicemail On: *18
Allow voicemail to be used to answer calls.
Voicemail Off: *19
Stop voicemail being used to answer calls.
Voicemail Ringback On: *48
Have voicemail ring your phone when you have any new messages. It will call when you use the phone.
Voicemail Ringback Off: *49
Switch off ringback.


© 2016 AVAYA
15-601040 Issue 10.c.–
23 November 2016

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

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