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9500 Series Telephone User Guide

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Call Log/History

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This menu is accessed by pressing the key call log HISTORY key. The call log you see is a call log stored on the telephone system. If you log in at another phone that also stores a call log, your call history moves with you.

Your call history contains your most recent answered calls, the most recent calls you made and the most recent missed calls. If configured by the system administrator, it can also include the most recent calls missed by each hunt group of which you are a member.

Making a Call

Viewing Call Details

Deleting a Record

Deleting All Records

Add a Record to Your Contacts

Missed Calls

Missed calls are calls to you that you did not answer. Your system administrator can also configure whether or not the log includes calls presented to you but are answered by someone else or by voicemail.

The key call log History button is illuminated when you have any new missed calls in your call log. The lamp is extinguished when you have viewed the missed call in the call log or the record of that call is no longer in your call log.

The missed call or icon_missed_calls icon is also shown at the top left of the phone display to indicate missed calls and is prefixed with the number of missed calls.

Missed Group Calls

If you are a member of any hunt groups, the system administrator can configure whether your missed calls log should also include missed hunt groups calls. The hunt group does not necessarily have to have rung at your phone. It will be recorded as missed if it was presented to the hunt group and not answered by any of the members including you.


1.Centralized call log can be turned off by the system administrator. In that case the call log is stored by the phone and is lost if the phone is reset. This guide only covers the centralized call log stored by the  telephone system.

2.The call log on other types of phones is a local call log maintained by that phone. It will not move with you when you hot desk and it will be lost if the phone is restarted.

3.The redial function uses the outgoing call records stored in the call log.



Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

2018 AVAYA
Issue 14.c.-
Tuesday, December 4, 2018