Please enable JavaScript to view this site.

9500 Series Telephone User Guide

> » No topics above this. «

Answering Calls

Scroll Prev Up Next More

A slow flashing red lamp on an appearance button indicates an alerting call. This may also be accompanied by ringing and by the message lamp flashing.

Selected Button

If you are currently not on a call, you can answer the alerting call in the following ways:

1.Select the method which you want to use to talk to the caller:

To silence the ringing, press the Ignore soft key. The call will still continue alerting visually and can be answered or ignored.

To redirect the call to voicemail, press the To VM soft key.

To answer the call using the handset, lift the handset.

To answer the call handsfree, press the key speaker SPEAKER key.

To answer the call on a headset, press the key headset HEADSET key.

Just pressing the call appearance key will answer the call either on the speaker or headset depending on the phone's audio path setting.

2.Once you have answered the call, you can switch between different talk modes:

To switch to using the handset, lift the handset.

To switch to handsfree, press the key speaker SPEAKER key. If you were using the handset you can now safely replace it.

To switch to headset mode, press the key headset HEADSET key. If you were using the handset you can now safely replace it.

If you have answered the call on the speaker or headset, pressing the key speaker SPEAKER or key headset HEADSET key again before you select another mode will end the call.

Just pressing the call appearance key or any other appearance button will put the current call on hold.

Answering Another Call

If you are already on a call, answering a new call will automatically put the existing call on hold unless your first press Drop.

1.Using the up and down cursor keys, scroll the display to highlight the waiting call.

To silence the ringing, press the Ignore soft key. The call will still continue alerting and can be answered or ignored.

To redirect the call to voicemail, press the To VM soft key.

2.To answer the call, press the call appearance button. Your existing call will be put on hold.

 

Note: This guide assumes that auto hold is enabled (the default). The system administrator can disable auto hold for the system, in which case calls are automatically disconnected rather than held.

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2018 AVAYA
Issue 12.b.-
Wednesday, March 28, 2018