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9500 Series Telephone User Guide

> Introduction

Call Soft Key Options

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The options displayed for the buttons at the bottom of the display change dynamically to reflect actions that you can perform during calls or while the phone is idle.

Note that the soft keys only relate to the call currently displayed on the phone. That is, the currently highlighted call. You can use the up and down cursor keys to change which call is currently highlighted and has its call details displayed without interrupting your currently connected call. This allows you to access the soft key options for that other call

The following are some of the common soft key options. Note that some soft key options are only be available if enabled by your system administrator.

Account
Enter an account code to associate with the call.

Answer
Answer a page call, turning it into a normal call.

CallBack
Set an automatic callback on the user that you have called but who has not answered. When they next end a call, the telephone system will call you and when answered, will automatically make a call to the user.

Complete
Complete the transfer of a held call. A Cancel option is also shown which will end the transfer attempt.

Conference
Put your current call on hold and present dial tone for you to dial the number you want to add to a conference with the held caller.

Connect
Take a call off hold.

Dir
Access the directory in order to select a number by name rather than dialing it. The type of names available in the directory is adjusted to match those suitable for use by the feature.

Drop
If you are connected to the call, this option ends the call. If the call is a personal call alerting, this option sends the call to your forward on busy number if set or else to your voicemail if enabled. If it is a hunt group call that is alerting, this option sends the call to the next member of the group.

Ignore
Silence the ringer for the current alerting call. The call will continue alerting until either answered, it goes to voicemail, or the caller abandons the call.

Pickup
Answer the call that is held or alerting another user.

Redial
If there are outgoing numbers in your call log, display the list of those numbers.

Transfer
Put your current call on hold and present dial tone for you to dial the number to which you want to transfer the call.

ToVM
Send an alerting call to your voicemail.

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2018 AVAYA
Issue 12.b.-
Wednesday, March 28, 2018