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9500 Series Telephone User Guide

> Groups > Group Service Status and Fallback

Changing the Group Service Status (Status Menu)

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If the system administrator has allowed you, you can change the service state of a group through the Status menu.

1.Press the Status soft key if shown.

To access the Status menu during a call, press the key phone PHONE key and then press the Status soft key if shown.

2.Use the up and down cursor keys to highlight the hunt group name and your current membership status.

3.Select the required state using the soft keys:

In Service (InS)
The groups operates as normal, distributing calls to available members of the group.

Night Service (NS)
The group is in 'night service' mode. Calls are redirected to its night service fallback destination if set, otherwise to voicemail if available. A hunt group can also be put into and out of night service automatically by the telephone system using a time profile.

Out of Service OOS
The group is out of service. Calls are redirected to its out of service fallback destination if set, otherwise to voicemail if available. The phone displays an O when one of the groups of which your are a member is out of service. See Status Letters.

Time Profile (TP)
This setting indicates that the group's status is being controlled by a time profile on the telephone system. That time profile sets when the group is in service and in night service. You can override this to put the group into the Out of Service state. You can then use the phone to returns the group to time profile control when required.

! The system administrator is able to configure whether you have access to the Membership, State and Fallback options of a group. If you are not configured for any groups the Group menu is not shown.

 

 

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© 2018 AVAYA
Issue 13.b.-
Wednesday, September 5, 2018