Please enable JavaScript to view this site.

9500 Series Telephone User Guide

> Groups > Group Service Status and Fallback

Changing the Group Service Status (Features Menu)

Scroll Prev Up Next More

Using the Features menu you may be able to change the service status of some groups to which you belong.

1.Press the Features soft key if shown. To do this during a call, press the key phone PHONE key and then press the Features soft key.

2.Use the up and down cursor keys to highlight Group. Press Select.

3.Use the up and down cursor keys to highlight State. Press Select.

4.Use the up and down cursor keys to scroll through the list of hunt groups you can configure. The current status of each group is shown next to the group name.

In Service (InS)
The groups operates as normal, distributing calls to available members of the group.

Night Service (NS)
The group is in 'night service' mode. Calls are redirected to its night service fallback destination if set, otherwise to voicemail if available. A hunt group can also be put into and out of night service automatically by the telephone system using a time profile.

Out of Service OOS
The group is out of service. Calls are redirected to its out of service fallback destination if set, otherwise to voicemail if available. The phone displays an O when one of the groups of which your are a member is out of service. See Status Letters.

Time Profile (TP)
This setting indicates that the group's status is being controlled by a time profile on the telephone system. That time profile sets when the group is in service and in night service. You can override this to put the group into the Out of Service state. You can then use the phone to returns the group to time profile control when required.

5.Use the controls at the bottom on the display to change the currently selected group's status.

Change - Change the status of the selected group.

Save - Exit the menus.

! The system administrator is able to configure whether you have access to the Membership, State and Fallback options of a group. If you are not configured for any groups the Group menu is not shown.


Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

2019 AVAYA
Issue 15.a.-
Wednesday, February 13, 2019