The starting a conference and adding a call to a conference scenarios in this manual cover the simple scenarios where you have no other calls in progress on the phone. In those scenarios, the current call and all held calls are conferenced.

However, in some scenarios where you have multiple calls in progress, you may want to conference just particular calls. This can be done by scrolling the display to change which call is highlighted when you press Conf or Conference.

For example:

To conference the current call and a particular held call:
Scroll the call display to highlight the required held call. Press Conf or Conference. That held call is conference with your current call without affecting any other held calls.

 

The table below summarizes which calls are conferenced based on which call is currently highlighted on the telephone's display. A 'held pending transfer' call is one which has been put on hold by pressing either Conference or Transfer.

Highlighted Call

Other conditions in priority order

Result when Conf or Conference is pressed:

Calls Conferenced

Current Call

Held Calls

Held Pending Transfer

Connected call

No call held pending transfer

Conferences the connected call and all held calls.

tick

tick

Call held pending transfer

Conferences the connected call and the held pending transfer call. Any other held calls are unaffected.

tick

tick

Held call

Connected call

Conferences the held call and the connected call. Any other held calls including held pending transfer are unaffected.

tick

Held pending transfer call

Conferences the held and held pending transfer call. All other held calls are unaffected.

tick

Held calls

Conferences with all other held calls.

tick

Held pending transfer call

Connected call

Conferences the held pending transfer call to a connected call. Any other held calls are unaffected.

tick

tick

Held calls

Conferences the call held pending transfer with all other held calls.

tick

tick

Changing which call is currently highlighted
On phones with a set of cursor keys, the up and down cursor keys can be used to select the current highlighted call appearance, even while there is a currently connected call. On touchscreen phones, the cursor buttons on the right-hand edge of the screen can be used for the same purpose.
On most phones in the series, the background shading indicates the currently highlighted call.

 

Note: The above only applies to conferences initiated from the telephone. The traditional behaviour of conferencing the current and all held calls regardless of hold type still applies if the conference is initiated from elsewhere such as from an application like one-X Portal for IP Office.