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9500 Series Telephone User Guide

> Conference Calls

Context Sensitive Conferencing

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The previous starting a conference method in this manual covers just simple scenarios where you want your current call and all held calls to be conferenced together. However, there may be some scenarios where you have multiple calls in progress where you may want to only conference particular calls.

This can be done by scrolling the display to change which call is highlighted when you press Conf or Conference. For example:

To conference the current call and a particular held call:
Scroll the call display to highlight the required held call. Press Conf or Conference. That held call is conferenced with your current call without affecting any other held calls.

The table below summarizes which calls are conferenced based on which call is currently highlighted on the telephone's display. A 'held pending transfer' call is one which has been put on hold by pressing Conf or Transfer.

The below only applies to conferences initiated from the telephone. The traditional behaviour of conferencing the current and all held calls regardless of hold type still applies if the conference is initiated from elsewhere, for example an application.

Highlighted Call

Other conditions in priority order

Result when Conf or Conference is pressed:

Calls Conferenced

Current Call

Held Calls

Held Pending Transfer

Connected call

No call held pending transfer

Conferences the connected call and all held calls.

tick

tick

Call held pending transfer

Conferences the connected call and the held pending transfer call. Any other held calls are unaffected.

tick

tick

Held call

Connected call

Conferences the held call and the connected call. Any other held calls including held pending transfer are unaffected.

tick

Held pending transfer call

Conferences the held and held pending transfer call. All other held calls are unaffected.

tick

Held calls

Conferences with all other held calls.

tick

Held pending transfer call

Connected call

Conferences the held pending transfer call to a connected call. Any other held calls are unaffected.

tick

tick

Held calls

Conferences the call held pending transfer with all other held calls.

tick

tick

To change which call is currently highlighted:

1.Use the up and down cursor keys to select the current highlighted call appearance. This can be done without affecting any currently connected or held calls.  

On most phones in the series, the background shading indicates the currently highlighted call.

The soft keys at the bottom of the display automatically change to reflect actions that can be performed on the call, if any, associated with the currently highlighted button.

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2018 AVAYA
Issue 13.b.-
Wednesday, September 5, 2018