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9500 Series Telephone User Guide

> Answering Calls

Dropping an Incoming Call

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You can attempt to drop an incoming call. Dropping a call has different effects depending on the call type and other options:

If the call is a hunt group call, dropping the incoming call causes it to be presented to the next agent in the group or follow other hunt group settings (which can include presenting the call to you again).

If the call is a direct call to you, dropping it causes it to:

Go to your forward on no answer destination if set and enabled. See Forward On Busy/No Answer.

Else the call goes to your voicemail if available.

Else the call continues to ring (drop has no effect).

To drop an incoming call:

1.If the call is not the currently highlighted call on the display, use the up and down cursor keys to highlight it.

2.Press the Drop key. Depending on your particular phone this may be a soft key on the display or a physical key. You can also assign the drop function to a programmable key.


Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

2019 AVAYA
Issue 15.a.-
Wednesday, February 13, 2019