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9500 Series Telephone User Guide

> Redirecting Calls > Forwarding Calls

Forward Unconditional (Features Menu)

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You may be able to change your 'forward unconditional' settings using the Features menu.

1.Press the Features soft key if shown. To do this during a call, press the key phone PHONE key and then press the Features soft key.

2.Use the up and down cursor keys to highlight Forward. Press Select.

3.Use the up and down cursor keys to highlight Forward Unconditional. Press Select.

4.The screen will display your current 'forward unconditional' settings.

To Switch Forward Unconditional On/Off
Highlight Fwd Unconditional. Press On or Off to change the current setting. If no destination is currently set when you switch 'forward unconditional' on, the display will jump to the destination field.

To Select Which Calls as Forwarded
Highlight Call Type. Press Change to see the different options. When the required option is displayed press Save. The options are External Only, External and Group, Non Group Calls and All Calls.

To Set the Forward Destination
Highlight Destination. Either press Edit and enter the number required or press To VM for the 'forward to voicemail' option.

If you select Voicemail as the destination, you will need to switch 'forward unconditional' off in order to cancel it and enter a new destination.

Access Control

Your system administrator can configure whether you can access this menu option. See Menu Access Control.


Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

2019 AVAYA
Issue 15.a.-
Wednesday, February 13, 2019