Forwarding is used to redirect calls to another extension or an external number.

Forward Unconditional

Forward unconditional can be used to immediately redirect your calls.

By default this function is only applied to incoming external calls to you. However, if required internal calls and or hunt group calls can also be selected.
When enabled, all calls matching the settings are forwarded to the number set as your forward unconditional destination. That number can be internal or external.
You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.
If you also have forward on no answer set, if the unconditionally forwarded call is still unanswered after having rung for your no answer time (default 15 seconds), the system will redirect the call to your forward on no answer destination. Note that this is not always possible for calls that have been forwarded to an external number.
If you also have voicemail enabled, if the the forwarded call is still unanswered after having rung for your no answer time (default 15 seconds), the system will redirect the call to voicemail. Note that this is not always possible for calls that have been forwarded to an external number.
D = Diverting (Forwarding) Calls
A D is shown after your extension name on the phone's idle display when you have 'forward unconditional' enabled.

Forward on Busy

'Forward on busy' redirects your calls when your phone is not able to present you with any more alerting calls.

By default, this function is only applied to incoming external calls made to you. However, if required, internal calls can also be selected.
When enabled, all calls matching the settings are forwarded to the number set as the 'forward on busy'/'no answer' destination. That number can be internal or external.
'Busy' is defined has having no available call appearance buttons on which further calls can be presented.
Hunt group calls are not presented when you are busy and so are not forwarded by this setting.
The 'forward on busy' and 'forward on no answer' options use the same forwarding destination number. If no number is set, they use the same destination as set for 'forward unconditional.'
If you also have voicemail enabled, if the the forwarded call is still unanswered after having rung for your no answer time (default 15 seconds), the system will redirect the call to voicemail. Note that this is not always possible for calls that have been forwarded to an external number.

Forward on No Answer

Forward on no answer redirect calls that have alerted your phone but have not been answered for some reason.

By default this function is only applied to incoming external calls to you. However if required internal calls can also be selected.
When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer destination. That number can be internal or external.
No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).
Hunt group calls are not forwarded.
The 'forward on busy' and 'forward on no answer' options use the same forwarding destination number. If no number is set, they use the same destination as set for 'forward unconditional.'
If you also have voicemail enabled, if the the forwarded call is still unanswered after having rung for your no answer time (default 15 seconds), the system will redirect the call to voicemail. Note that this is not always possible for calls that have been forwarded to an external number.

 

Default Short Codes

Short codes are numbers that you can dial to enable and disable various features. The following are default short codes that may be available. However, your system administrator can remove and change the short codes available to you or all users.

Cancel All Forwarding: *00
Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb').
Set the Forward Unconditional Destination: *07*N#
Set the destination number (N) for 'forward unconditional' when it is switched on.
Switch Forward Unconditional On: *01
Switch on 'forward unconditional.' A destination must have been set.
Switch Forward Unconditional Off: *02
Include Hunt Group Calls in Forward Unconditional: *50
Exclude Hunt Group Calls from Forward Unconditional: *51
Set the Forward On Busy/No Answer Destination: *57*N#
Set the destination number (N) for 'forward on busy' and 'forward on no answer.' If no number has been set, those functions will use the 'forward unconditional' number if set.
Switch Forward On Busy On: *03
Switch Forward On Busy Off: *04
Switch Forward on No Answer On: *05
Switch Forward on No Answer Off: *06