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9500 Series Telephone User Guide

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If your telephone system includes a voicemail server, pressing the key messages MESSAGES button accesses voicemail. Your system administrator can configure whether the access uses either spoken prompts from the voicemail server or visual menus on the phone called 'visual voice'. This guide assumes the default operation of using the visual voice menus.

Using visual voice, you can access the following functions:

Checking Messages

Record and Send a Message

Change Your Mailbox Greeting

Change Your Mailbox Name

Select a Voicemail Email Mode

Change Your Voicemail Code

Turn Use of Voicemail On/Off

Transfer to Voicemail

Send a Call to Voicemail

Other Functions

This guide covers just the visual voice functions that you can use from the phone's menus. For the full range of mailbox controls that you may be able to use, contact your system administrator for the mailbox user guide appropriate to the type of voicemail server and mailbox mode that your system uses.

Default Short Codes

Short codes are numbers that you can dial to enable and disable various features. The following are default short codes that may be available. However, your system administrator can remove and change the short codes available to you or all users. To use a short code, you may have to put your currently call on hold.

Check Messages: *17
Access mailboxes to check for messages.

Voicemail On: *18
Allow voicemail to be used to answer calls.

Voicemail Off: *19
Stop voicemail being used to answer calls.

Voicemail Ringback On: *48
Have voicemail ring your phone when you have any new messages. It will call after you next use the phone.

Voicemail Ringback Off: *49
Switch off ringback.


Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

2019 AVAYA
Issue 15.a.-
Wednesday, February 13, 2019