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9500 Series Telephone User Guide

1.To put your current call on hold, press the Hold soft key or the call's appearance button.

2.The held call will be indicated by its call appearance button with a fast-flashing green lamp. The phone displays "On-Hold" before the call information on the call's application line.

3.While held, the caller will hear music on hold. If your system does not have music on hold available, the caller will hear double beep tones every few seconds.

4.You can scroll the display using the up and down cursor keys. The held call will appear with a SoftHold icon. The button next to the call label will flash green.


Important - Holding Conference Calls

You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the other conference parties who can continue talking. You will also still be listed as a member of the conference call in the conference details.

! Warning: This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system may cause that conference to hear your system's music on hold.


Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

2018 AVAYA
Issue 14.c.-
Tuesday, December 4, 2018