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9500 Series Telephone User Guide

The following keys are found on the phone:




button or x1_button



These keys have two roles:

Appearance Buttons  
These buttons are used to make and received calls. Each button can represent a separate call, for example the currently connected call to which you are talking, a held call and a new incoming call that is alerting.

Feature Buttons
Those keys not configured as appearance keys can be used for programmable feature buttons. The display label next to programmed button will indicate the feature. The button lamps indicates the features status.

soft key

Soft Keys

The keys below the display have variable functions. When the key is active, its function is indicated by the text label above it.

navigation keys

Cursor Keys

This dial acts as a set of cursor key:

You can use the up and down cursor keys to scroll through lists.

You can also use the left and right cursor keys to enter and exit different levels of the menu. Menu option that accesses a sub-menu is indicated by the ... dots (ellipsis) after its name or a > symbol.

When changing settings, the left and right cursor keys can sometimes be used to scroll through possible settings.

ok button

OK Button

This button, in the center of the cursor keys has multiple functions:

When the phone is idle, it can acts the same as going off-hook to dial.

When on a call or in a menu, pressing it matches the function offered by the leftmost soft key below the screen.

key messages


This key is used to access your voicemail system. By default this uses a series of menus on your phone's display. See Voicemail.

key phone


This key is used to exit any menu you are in and return to the phone's normal button display. During a call it can also be used to toggle the options displayed on the appearance menu.

key menu


This key is used to access a menu for phone settings and information. These are settings stored by the phone itself rather than the telephone system.

key contacts


This key is used to display the various directories (personal and shared) of names and telephone numbers to which you have access.

key call log


This key displays a record of your most recent calls (answered, missed, and outgoing). The button is illuminated when you have new missed calls.

keys volume


Press + plus or minus ends of the key to adjust the volume. When the phone is idle, the button adjusts the ringer volume. When on a call, the button adjusts the caller volume on the handset, headset or speaker depending on which is being used at the time.  

key headset


This key is used to answer and end calls using a headset connected to the phone's headset socket. The button is lit when you are connected to a call using the headset.

key mute


This key can be used to mute your speech to the currently connected call. The button is lit while mute is active.

key speaker


This key is used to answer and end calls using the phone's handsfree speaker and microphone. The button is lit when you are connected to a call handsfree.

key forward


This button provides direct access to the forwarding menu options.

The fixed CONFERENCE, DROP, HOLD, REDIAL and TRANSFER keys found on other Avaya phones are presented as soft key functions relative to the current call.



Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

2018 AVAYA
Issue 14.c.-
Tuesday, December 4, 2018