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9500 Series Telephone User Guide

1.Press the key messages MESSAGES button.

Depending on how your system is configured, you may be required to enter your voicemail password and then press Done.

2.The Visual Voice menu is displayed.

3.The numbers shown against the Listen option indicate the number of new, old, and saved messages in your mailbox.

If the system administrator has configured you to receive message waiting indication for any hunt group mailboxes, you can also use the up and down cursor keys to highlight hunt group names and the number of messages in those mailboxes.

4.Highlight Listen and press Select.

5.Use the up and down cursor keys to highlight which messages (New, Old or Saved) you want to listen to and press Select. The details of the first message of that type are displayed.

6.You can use the up and down cursor keys to scroll through the messages.

7.Use the soft keys to control the playback actions for the currently highlighted message:

Play / Pause
Start/stop playback of the currently displayed message.

To select the next message or previous message, use the up and down cursor keys.

To fast forward or rewind the current playing message by 5 seconds, use the left and ride cursor keys.

Call the person who left the message.

Return to the previous menu.

More - Switch between the different sets of available soft key functions.

Delete the message.

Mark the message as saved. Saved messages are not normally automatically deleted (see below).

Copy the message to another mailbox. The menu will prompt you to enter the destination number.


Automatic Message Deletion
By default, messages are automatically deleted a set time after being played. The delay depends on the particular voicemail server (24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on a Voicemail Pro system, the system administrator can customize the delay and can also apply automatic deletion times to new and saved messages.


Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

2019 AVAYA
Issue 15.a.-
Wednesday, February 13, 2019