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9500 Series Telephone User Guide

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Redirecting Calls

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This section looks at the different ways that you can redirect your calls to another phone.

Follow Me
Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. This function can be used in two ways:

Follow Me To
Set the follow me destination from your own phone.

Follow Me Here
Set the follow me destination from the phone that you want to use.

Forward
Forward calls to an internal or external number.

Forward on Busy
Forward calls when you have reached the limit of the number of calls that the phone can present to you.

Forward on No Answer
Forward calls if they have rung unanswered at your phone.

Forward Unconditional
Immediately forward calls. Forwarding to voicemail can be selected as an option.

Do Not Disturb
Redirect all calls to voicemail, if available. Otherwise, calls are redirected to a busy tone.

Do not disturb exception numbers can be used to allow calls from specific numbers to ignore do not disturb.

Twinning
Twinning is a process whereby you can have your calls ring at two different phones. You can answer calls at either phone. There are two variants of twinning, internal twinning which uses two internal extensions and mobile twinning which twins your internal extension with an external number.

 

Method

Calls Redirected

Destination

Internal

External

Group

Internal

External

Voicemail

Follow Me

Follow Me To

tick

tick

tick

tick

Follow Me Here

tick

tick

tick

tick

Forward

Forward on Busy

tick

tick

tick

tick

Forward on No Answer

tick

tick

tick

tick

Forward Unconditional

tick

tick

tick

tick

tick

tick

Do Not Disturb

tick

tick

tick

Twinning

tick

tick

tick

tick

tick

tick

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2018 AVAYA
Issue 12.b.-
Monday, April 30, 2018