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9500 Series Telephone User Guide

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Short Codes

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Short codes are numbers that you can dial to enable and disable various features. The following are default short codes that may be available. However, your system administrator can remove and change the short codes available to you or all users. To use a short code, you may have to put your currently call on hold.

These are useful as they can be dialed from any phone on the system. For example, this allows you to login at a basic analog extension and still control a number of features.

Some short codes require you to enter some information when you dial them, typically an extension number. That is indicated by N in the short codes shown below.

Park/Unpark

Park Call: *37*N#
Parks the held call using the park number dialed in place of N.

Unpark Call: *38*N#
Unpark the call parked using the park number N.

Call Pickup

Pickup Any Call: *30
Answer a call ringing on the telephone system.

Pickup a Group Call: *31
Answer a call ringing a group of which you are a member. You can use this even if your group membership is currently set to disabled.

Pickup a Users Call: *32*N#
Pickup a call ringing a user's extension number (N).

Pickup a Group Members Call: *53*N#
Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.

Conference

Conference Held Calls: *47
Start a conference between yourself and any calls that you have on hold.

Do Not Disturb

Switch Do Not Disturb On: *08
Set your phone to 'do not disturb.'

Switch Do Not Disturb Off: *09
Switch off 'do not disturb.'

Add a Do Not Disturb Exception Number: *10*N#
Add a number (N) to your list of 'do not disturb' exceptions.

Delete a Do Not Disturb Exception Number: *11*N#
Remove a number (N) from your list of 'do not disturb' exceptions.

Cancel All Forwarding: *00
Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb').

Follow Me

Follow Me Here: *12*N#
Dialed at the extension to which you want your calls redirected. Use your own extension number (N) when dialing the short code.

Follow Me Here Cancel: *13*N#
Dialed at the extension from which you had redirected calls. Use your own extension number (N) when dialing the short code.

Follow Me To: *14*N#
Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just *14# to cancel follow me.

Cancel All Forwarding: *00
Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb').

Forwarding

Cancel All Forwarding: *00
Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb').

Set the Forward Unconditional Destination: *07*N#
Set the destination number (N) for 'forward unconditional' when it is switched on.

Switch Forward Unconditional On: *01
Switch on 'forward unconditional.' A destination must have been set.

Switch Forward Unconditional Off: *02

Include Hunt Group Calls in Forward Unconditional: *50

Exclude Hunt Group Calls from Forward Unconditional: *51

Set the Forward On Busy/No Answer Destination: *57*N#
Set the destination number (N) for 'forward on busy' and 'forward on no answer.' If no number has been set, those functions will use the 'forward unconditional' number if set.

Switch Forward On Busy On: *03

Switch Forward On Busy Off: *04

Switch Forward on No Answer On: *05

Switch Forward on No Answer Off: *06

Hunt Group

Night Service Status On: *20*N#
Set a hunt group into night service status by entering its extension number (N).

Night Service Status Off: *21*N#
Take a hunt group out of night service status by entering its extension number (N).

Login

Log In: *35*N*P#
Log in to a phone using your extension number (N) and login code (P).

Log Out: *36
Log yourself out from the phone where you are currently logged in.

Voicemail

Check Messages: *17
Access mailboxes to check for messages.

Voicemail On: *18
Allow voicemail to be used to answer calls.

Voicemail Off: *19
Stop voicemail being used to answer calls.

Voicemail Ringback On: *48
Have voicemail ring your phone when you have any new messages. It will call after you next use the phone.

Voicemail Ringback Off: *49
Switch off ringback.

 

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2018 AVAYA
Issue 14.c.-
Tuesday, December 4, 2018