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 IP Office - Intuity Embedded Voicemail

The following is a summary of the options that are available after you have logged into a mailbox.


Activity Menu

Record messages = 1

Get messages = 2

Greetings = 3

Help = *4

Personal options = 5

Outcalling = 6

Re-login = **7

Exit = **9

1. Record messages

Record message = 1

Start/stop recording = 1

Rewind = 2

Replay = 5

Advance = 6

Playback = 23

Delete = *3

Approve = #

Enter address and press #

Cancel address = *3

Finish addressing = #

2 Get messages

Listen to message = 0

Reply/Forward = 1

Restart = 2

Skip to previous = *2

Pause/resume = 3

Replay header = 23

Back/restart = *5

Advance to end = 6

Save and skip message = **4

Save and play next = #

Delete = *3

Save = **7

3 Greetings

Listen to greeting = 0

Create, change, or delete greeting = 1

Activate = 3

5 Personal options

Password = 4

Record name = 5

6 Outcalling

Configure outcalling = 1

Change number = 3

Turn outcalling off = 6

Turn outcalling on = 9


IMPORTANT: Old Messages are automatically deleted after 24 hours
After you listen to new message, it is marked as 'old' and it is automatically deleted after 24 hours. If you do not want the message deleted, you must mark it as a 'saved' message.

To mark the current message as saved: Press **7 while listening to the message.

To mark the current message as saved and skip to the next message: Press **4.

To mark the current message as saved and play the next message: Press #.


You can also use the following short codes to control your mailbox. These are default system features, however your system maintainer can change them. For users with Avaya telephones that include programmable buttons, your system administrator can also assign these functions to buttons.

Turn Voicemail On: *18
Causes calls to go to voicemail when you are busy or do not answer. If the extension to which you forward your calls does not answer calls will also go to voicemail.

Turn Voicemail Off: *19
Switches the above feature off.

Voicemail Ringback On: *48
If ringback is on, when you have new messages, the voicemail system will ring you following the completion of any call.

Voicemail Ringback Off: *49
Switches the above feature off.



Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2018 AVAYA
Issue 16.a.-
Thursday, April 26, 2018